Rezku POS Software

There are so many reasons why this works for us! Ease of use and training, stability with the use of the Rezku configured router, a robust CRM package that enables us to use gift cards and rewards, PCI compliance and speed of transactions using their merchant services partner, a reporting structure with real time data, and Ipad based. But most of all, the support level is unbelievable. I don't have much contact now that I have been up for a while, but as we were implementing and learning geting answers by using their chat system was within minutes every time. Yes, I said EVERY time, any day and any hour.

Pros

Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.

Cons

The first few iterations lacked functionality which then delayed our implementation a few months.

Pros

We have been so impressed with the reporting and timecard functions of this system! Easy to read, timely and the items you need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small and they answer the phone! If they don't have the answer they will find it. When you have a customer trying to check out and you need a solution they are there. Seconds feel like hours and the person who answers the phone gives you the solution. In three months we have never had a long hold time or unsatisfactory customer service experience. Rezku is continually evolving based on feedback from it's customers and improving the experience. We also chose Rezku because of their no long term commitment policy. They want to EARN your business. We refer them to everyone . If you are still doing it by hand you are crazy. Great and affordable for the "Little Guy"

Cons

We have not had any Cons with this system! It has been easy to use , cost effective and issues we have had have been on our end

Pros

Back office easy to maneuver for settling up menus. We can change prices and items on the fly without disrupting the service.

Cons

Printer prints chits for every transaction. We don't give sales chits to customers (except credit cards) so all we do all day is throw away sales chits. Be nice to turn it off for certain transactions.

Way better than the old cash register i was using. Easier to keep track of everything.

Pros

The system is very easy to use. Customer support has been first rate, very helpful. Answer every time .

We are a Culinary School training students for the food and beverage industry. This makes the instructors lesson easy and allows students to learn on a real POS system in our on campus Student run restaurant. Running the reports are easy and easy to understand. The schools accounting department loves the Admin side of the software very easy to use and reconcile.

The software was very easy to setup and program. There were no issues except for setting the IP address on the card reader you need to be fast. But that is a hardware issue not a software.

Pros

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

Pros

There customer service is number one.everytime I call I feel like they really care because I had restaurant manager and there customer service just too bad. I look at touch bistro epos now and lava I choosed rezku pos because how they treat me back to costumer service

Pros

I like how it is easy to use and get started. I struggled with installation in the beginning but tech support was always there for me. They would really take the time to help me understand the hardware and software.

Cons

Depending on the size and layout of your restaurant, you may have to purchase a network kit to get everything to work properly. I wish the kit didn't cost so much.

Pros

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

The benefits for us were moving into the technology age as we were old school cash register and cash only. Being able to accept credit cards has helped the business so much. The reports are great as well since now we can see the sales in real time and has helped so much with the accounting factor. Bartenders cash out much quicker and smoother, the ease of use and no room for mistakes or over rings is a plus making that part of the job easier.

Pros

It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!

It allows a restaurant of our size to operate efficiently without difficulty for the end user as well as the management team.

Pros

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

Cons

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Pros

Response on problems. The set up on the program was a little involved but manageable. Did allow for functions on a business that doesnt have a lot of variables.

Cons

Didn't like the fact that after listening to what i wanted, they kept sending me the wrong cc machine. Forward 30 days, i cancelled due to unforseen event, and they wouldnt refund anything. Will never use again.

Pros

Ease of use & ability to train others. I own an ice cream shop & most of my employees have no experience. The ability to show them an interface & have them competent within minutes is a huge time saver.

The cost of this compared to some of the other legacy systems I've used (aloha, squirrel) can't be beat either.

Easy to use & inexpensive is a great combo.

Cons

There are still a few software issues that come up. I'm assuming because it's still somewhat new. However, the tech support is first rate & the few issues that have come up were fixed immediately.

The point of sale done right. Very easy to use. Great people to work with. Tech support answers on the first ring.

Pros

Rezku POS is so simple to use. I looked at reveal and touch bistro, Rezku was the winner.
They lowered our credit card processing rates.

Cons

New company. Not every feature yet but it seems like they are adding more stuff all the time.

Advice to Others

Take a look at it. They made it so intuitive to use.