


Table layout



Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Rezku POS
Rezku POS by Guest Innovations is an all-inclusive point of sale (POS) system designed for bars/nightclubs and restaurants. The solution is available through on-premise terminals and cloud-based iPad tablets.
Key features of the system include customized floors, check splitting, gift cards, automated happy hour, modern signatures, customizable reports, drag-and-drop menu building, food costing, ingredient-level inventory and more.
The reports feature of Rezku POS allows users to view real-time data and analytics. Users can also download data into Excel or other spreadsheet software. Rezku is EMV and PCI compliant, offers an offline mode setting, and it encrypts customer information for security.
The...
Table layout
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
John from Sip & Savor, LLC
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Sip & Savor and Rezku to the moon and beyond!
There are so many reasons why this works for us! Ease of use and training, stability with the use of the Rezku configured router, a robust CRM package that enables us to use gift cards and rewards, PCI compliance and speed of transactions using their merchant services partner, a reporting structure with real time data, and Ipad based. But most of all, the support level is unbelievable. I don't have much contact now that I have been up for a while, but as we were implementing and learning geting answers by using their chat system was within minutes every time. Yes, I said EVERY time, any day and any hour.
Pros
Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.
Cons
The first few iterations lacked functionality which then delayed our implementation a few months.
Response from Guest Innovations
Replied September 2018
John, we have a great staff that really cares about the product and our restaurant partners. This review is a great hats off to them. You have been a pleasure to work with. We are always here to help when you need us. Paul Katsch, CEO
May 2019
Tracey from Fratelli's Wood-Fired Pizzeria
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Best POS Ever!
With Rezku, I am able to track inventory and ingredients with ease. When I run out of an item, the item will "gray" out and let everyone know we are out of that item. I am also able to "archive" an item to where it does not even show up on the screen. I track employee hours and tips which make payroll a lot easier. I love the new "today's specials", "86'd Items" and "manager notes" features.
Pros
We are a very small business and have tried several POS systems (Square, Shopkeep, and 2 others). When looking for a new, more user-friendly POS, I came across Rezku. I watched a video with the CEO, explaining the POS and stated "Give us a call and if someone (a real person) does not answer your call, then do not get our service." Now that is how to do business! Rezku's customer service is top notch. Any question and any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program. I love having gift cards that I am able to load and check the balance. With the CRM I am able to see my top customers. I can even use the back office to see what their previous orders have been. Rezku listens to their customer's feedback and is always improving its system. I will never use any other POS system EVER!
Cons
One of my favorite features was the "off line" option. We use a tablet strictly for deliveries and loved the ability of being able to accept credit cards while off line. When I got back to where there was internet service, the payments would "push" through. It was one less thing I had to worry about. Now I have to start out the day making sure I put our delivery table in "off line" mode and then I have to remember to turn it off several minutes before I close the drawer.
Response from Guest Innovations
Replied May 2019
Lurie, Everyday the Rezku team works hard. We have high standards for ourselves. I have to say that reviews like this and working with people like you make it all so rewarding. Our goal has always been to help restaurants like yours. In today's POS marketplace there are so many gimmicks and tricks. We have always felt that we must earn your business everyday. I am pleased to see that we are delivering on our promises. I feel that if everyone had the opportunity to meet our staff and see our product first hand then every restaurant would have Rezku. Have a wonderful day. The Rezku Team
October 2017
Micah from Vibe bistro
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
October 2017
Had a good start, then customer service didnt understand what i was trying to do.
Pros
Response on problems. The set up on the program was a little involved but manageable. Did allow for functions on a business that doesnt have a lot of variables.
Cons
Didn't like the fact that after listening to what i wanted, they kept sending me the wrong cc machine. Forward 30 days, i cancelled due to unforseen event, and they wouldnt refund anything. Will never use again.
Response from Guest Innovations
Replied November 2017
Micah Thanks for your feedback. We strive to offer the best service in the industry. We have a great 30 day - no questions asked -return policy on our hardware. Unfortunately, we can not accept returned hardware after it has been used in a restaurant environment for months. I am unaware of any POS company that allows you to return hardware when your business closes for a full refund. Our POS and credit card processing is fully integrated. We sent you the right credit card reader (which was never hook up). You wanted your credit card processing separate from the POS which we don't do. Our POS is fully EMV and PCI compliant. Our CC integration actually lowers your liability and your costs. We are sorry about the shooting in your club and that you had to close Vibe. We are here for our customers. We fight to help businesses like yours. We wish you better days in the future. I know the closing of Vibe was heartbreaking.
April 2018
Jennifer from Avon Inn
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!
Pros
We have been so impressed with the reporting and timecard functions of this system! Easy to read, timely and the items you need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small and they answer the phone! If they don't have the answer they will find it. When you have a customer trying to check out and you need a solution they are there. Seconds feel like hours and the person who answers the phone gives you the solution. In three months we have never had a long hold time or unsatisfactory customer service experience. Rezku is continually evolving based on feedback from it's customers and improving the experience. We also chose Rezku because of their no long term commitment policy. They want to EARN your business. We refer them to everyone . If you are still doing it by hand you are crazy. Great and affordable for the "Little Guy"
Cons
We have not had any Cons with this system! It has been easy to use , cost effective and issues we have had have been on our end
Response from Guest Innovations
Replied April 2018
Jennifer, We love working with Avon Inn. You guys are passionate and fun to work with. Please keep your eyes on rezku in the coming months. We are releasing some great new upgrades to make it even better.
November 2017
Kitty from Veterans Of Foreign Wars Post 2420
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
As a veteran bartender/server I can confidently say the Rezku system is great!
The benefits for us were moving into the technology age as we were old school cash register and cash only. Being able to accept credit cards has helped the business so much. The reports are great as well since now we can see the sales in real time and has helped so much with the accounting factor. Bartenders cash out much quicker and smoother, the ease of use and no room for mistakes or over rings is a plus making that part of the job easier.
Pros
It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!
Response from Guest Innovations
Replied November 2017
Kitty Our entire team has enjoyed working with you. We strive to make Rezku POS a product that delivers value and is backed with incredible service. We love to hear that our efforts are paying off on your end. Cheers! The Rezku Team