Outstanding Technical Support during Annual POS Workstation updates

Pros

It is great to know that each year we are able to work with a product that is stable and consistent in appearance and function. We have had minimal configuration issues when setting up and updating our POS Workstations each Halloween season. What few issues we do run into a rapidly resolved and then the RICS Tech team enables us to fix and manages those issues on our own if we wish. This helps us make the best use of our time in getting our workstations updated.

Cons

I have no complaints about the product of the technical support we have received.

Great POS software

It was great as it was a perfect software tool to manage a retail store.

Pros

I worked for a New Balance store who used RICS as their POS software for front and back of house operations. Being able to manage inventory, place orders, look up items and even track sales was just so easy with this software.

Cons

It did have some limits which could be more available now, but I don't work for that company anymore so I can't comment. I do know that it's older version was available for NB stores.

RICS Software Review

Pros

The software is very easy to use at the POS and the back office. RICS continues to be a good partner and takes on new initiatives as a partnership and that is important.

Cons

The reporting needs more flexibility, need to be able to query multiple items in one report versus pulling items from separate areas and combing them via excel or CSV.

Great Experience allowing us to grow our business!

Pros

Up to the minute access to our sales and inventory details. Great Customer Service. Also love that our vendors can upload information on SKU's and UPC's, saving us time and money.

Cons

Keeping up with technology is a constant battle although RICS does a great job of giving us new tools all the time. I would love to have a CRM tool built into RICS for marketing purposes.

I have had an overall positive experience using RICS

Pros

Each system isn't without its challenges but the support team at RICS has been great to work with and have helped us through any situation, no matter how large or trivial.

Cons

There are a variety of nuances with each program and it is a matter of learning the software before you're comfortable. I'm comfortable enough with RICS that there aren't any detrimental drawbacks.

Went live with RICS July 9, 2012. It changed how we do business.

Pros

The ability to have accurate data to make sound purchasing and inventory control decisions.

Cons

Inability to integrate our rewards program in with online sales. The platform was not written for IOS. Hardware has not kept up with todays needs, no clean mobile sales option.

Easy to use!

Pros

The RICS software was very easy to catch on to. The device itself, worked great most of the time. If I had any issues with it I was able to log onto another device with ease and continue my job where I left off. I really liked that there was an optional finger scanner. It helped me with my speed and accuracy when taking inventory. I didn't work with the reports from the product that I was taking inventory for, but it seemed very simple for my managers. Any time that we had issues with RICS customer support was very attentive and helpful.

Great Experience

Pros

The software is easy to use. The sales and Inventory reports contain all the necessary metrics to help make smart business decisions.
The RICS team is great! They work closely with their clients to help find solutions within the software.

Cons

The only issue I have with the software is that you cannot cancel a report once it has begun running.

RICS is a great business solution

Pros

The RICS team went out of their way to truly understand our unique business model and help us find ways to adapt their system to our needs.

Cons

The few things we had problems with the RICS team worked diligently to correct and those things are no longer issues.

Overall a disappointment

Pros

Ability to do multiple things. It allows you to create PO's, allows for (the worlds worst) inventory management, and gives you multiple store ability.

Cons

Product says its ideal for retail/inventory management but you can't even upload images of inventory-HUGELY INCONVENIENT. There is no ability to turn a product "off" or make it dormant if you no longer carry a product or it was a limited edition item- I don't want to delete it all together for reporting/look up purposes but I don't need it in my main inventory. Horrible look to the system- not easy on the eyes. Hard to search/look up inventory; I'd like a "cover all" search option added. not just by SKU or Brand or color or description. Rics just seems overall outdated.

up to date

Pros

up to date access to anything and everything, nice that vendors can upload on their end also, anything to save time helps

Cons

once you learn all the ins and outs of the program, then it becomes easy, but it can be hard to figure that out in the beginning

Pleasantly surprised by ease of use and functionality

Pros

The POS module is very intuitive and easy to learn then utilize. The reporting capabilities are excellent for either a small business like mine or larger enterprises. I can now provide much improved customer satisfaction and manage my inventory. All the people from sales, training, and support are excellent to work with.

Cons

I haven't found anything negative about my experience thus far.

I manage the relationship between RICS software and the New Balance Licensed Stores.

Overall, my experience with the RICS team has been very positive. Both organizations have created a close partnership over the years. Our initiatives and strategies have been embraced by RICS and we continue to work collaboratively. I look forward to achieving our goals and confident that we will continue to grow our businesses together.