ShopKeep


 

ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
  • ShopKeep - iPad POS
    iPad POS
  • ShopKeep - Track cash flows
    Track cash flows
  • ShopKeep - Track business performance
    Track business performance
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

261 Reviews of ShopKeep

 

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Software Advice Reviews (130)
More Reviews (131)

Showing 1-20 of 130

Jaym from The Grasshopper Gallery
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Scam!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They will promise you the moon, get you to sign a contract they never intend to honor and will use your signature to exploit your billing source with fraudulent charges EVEN IF YOU NEVER EVEN RECEIVED THEIR EQUIPMENT! Maybe my experience was caused by a careless sales rep that was only concerned about commission, but it has been a complete nightmare undoing this sham of a contract for MONTHS!

Pros

They tout a very affordable system, but after weeks of waiting for my equipment to arrive, I was forced to return to my prior software.

Cons

Inflexible customer service. Not sensitive to important retail events, I.e. back to school shopping, or the financial consequences that customers endure when their representatives don’t follow through on sales pitch promises. Will not honor their contract. Will fraudulently charge your billing source to the extent that I am contacting my state attorney general for help with this nightmare of a situation.

Review Source

  Response: The ShopKeep Team, ShopKeep POS

Date: December 2018

December 2018

 

Hi Jaym,
Thank you for reaching out and providing feedback. We would like the opportunity to look into your account further and see how we can help. Please email your account info to feedback@shopkeep.com
Thank you,
The ShopKeep Team

 
 

Rendell from Reddimart Multi-Resources, Inc
Specialty: Other specialty retailer
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Functionality is cool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This appliication tools is best for our business. Best for foods or wine business. Also the best on this the price that they make it reasonable for all.

Cons

The problem I see on this application is some bugs need to fix during pick hours. Also the capability to process during offline.

Review Source
 
 

Mon from Concierge hotel
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Inventories allert.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good apps. By using the apps its more easier for monitoring everything.

Pros

Shopkeep apps can merge and transfer payments in different accounts. shopkeep retailers can manage also even large inventories

Cons

It also configures alertness to all items to make sure that it would never run out of adequate stocks.

Review Source
 
 

Eva yvette from Dusit Thani hotel manila
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Monitoring experts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Shopkeeps is my secretay and my buddy online.

Pros

Shopkeeps is the best monitoring apps it monitors or tracks employees working hours and at thesame time it calculates employees working payrolls.

Cons

It helps to lessen the office works and making easier for counting and calculating hours everytime. Really a big help.

Review Source
 
 

Angel from Dusit Thani hotel manila
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Simple and elegant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awesome apps. Love to use it oftentimes

Pros

A type of software apps which is very elegant and easy to use. Catered services even its a small business

Cons

Even when im home i can do my works with the best features that have. Uts a friendly user apps to be use.

Review Source
 
 

Rico from Matinloc resort
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

-payment monitoring.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thankyou shopkeep for helping us convenient in our work.

Pros

Shopkeeps offers to built and register to keep track of checks payment it can also mentain multiple payment register.

Cons

Shopkeeps can also transfer payments between different accounts with the retailers. Can manage even larger inventories.

Review Source
 
 

Ryan christian from Robinsons land inc
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Safe and convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best apps. So far

Pros

Shopkeep is one if the best apps. A friendly user and its very convenient to use. It lighten my daily works.

Cons

I have now more free time to do other works beacuse of the help of shopkeep apps.its more secures now.

Review Source
 
 

Riabelle from Dusit Thani hotel manila
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Ideally for growing up business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Friendly user and good tracking detector

Pros

Shopkeep features offers a tool for business users to track employee working hour and calculate their weekly and monthly payroll

Cons

Learn how and what are the best features of shopkeep that is suitable for the needs in business activities.

Review Source
 
 

Rosa fatima from Citius solutions corporation
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Ideal for busines use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good monitoring services. It helps a lot.

Pros

More ideal for business whether small or medium sizes of establishment it can handles multiple locations also.

Cons

It has an ability to monitors marketing tools. And working hours clock of employees in different shifts.

Review Source
 
 

Jinky from Dmci homes
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Best monitoring apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent customer service. Love it.

Pros

Shopkeep monitors transfer ot payments in between different accounts. So retailers can manage large inventories and alerts fir items to ensure that it never out of stocks.

Cons

Services shopkeep also offers to register account to keep track and checking number of payments done.

Review Source
 
 

Paul dino from Education
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Easy-to-use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Users friendly apps.

Pros

Shopkeep features is so easy to use and its dynamic features can boasts all around increase efficiency

Cons

It intigrates with a multiple marketing tools as well. It also allow users to create analyze business data.

Review Source
 
 

zubair khan from comsats university
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Easy to use this software i like so much that software......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software easy my life............

Pros

the software shopkeep is very beneficial for the me and very easy to use this and not need any guideline to read for that software.i love this software....

Cons

The overall performance of that software is very best but in the someone selected item is a problem for me doesn't understand this issue.

Review Source
 
 

Cody from Wood bbq
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Shopkeep doesn’t Value Restaurant/Quick Serve Food

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Pros

Easy to use. The system seems to work with most Apple products. Cost is average at best. I’m having trouble finding anything else.

Cons

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Review Source

  Response: The ShopKeep Team, ShopKeep POS

Date: November 2018

November 2018

 

Hi Cody,
Thank you for taking the time to speak with us on the phone today. We value your opinion and your time and will be sharing your feedback with our Product team. Please do not hesitate to reach out with any additional feedback or questions.
Thank you,
The ShopKeep Team

 
 

Apple from Resorts World Manila
Specialty: Restaurant
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Very Easy to Set up and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks Shopkeep for making my small business easy.

Pros

Very easy to set up and Shopkeep's automated inventory management tools is very helpful to save time.

Cons

The customer service is not very responsive to my concerns. Just a little bit of issue in this platform.

Review Source
 
 

Shari from S & W Craft Enterprise LLC
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Stay away of if you accurately want to track inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn.

Cons

Lacking in reports, inventory tracking has terrible glitches, an items qty can change in a matter of hours when the store is closed and no sales have happened. We have to switch as we are loosing money with this inventory tracking issue. Customer service is terrible once you are a customer. They always tell you they have to escalate and someone will get back to you, but they never do.

Review Source

  Response: The ShopKeep Team, ShopKeep POS

Date: November 2018

November 2018

 

Hi Shari,

Thank you for reaching out. We would like the opportunity to look into your account and assist you. Please email your account information to feedback@shopkeep.com
Thank you,
The ShopKeep Team

 
 

Chris from ZZYXX Shoes
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use product but occasionally crashes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to get set up and started with and is simple to use as an every day solution from there on. Customer service is also fantastic.

Cons

I’ve had quite a few issues with this software crashing or glitching. I also would have to say that for the price I haven’t been impressed with the extent of the features offered.

Review Source
 
 

Melinda from RMC
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Ok but pricey for what you get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works great for retail sales and inventory management. Easy to add items and price changes on the fly.

Cons

Reporting is awful. Integration with accounting software is available but the cost is prohibitive for small businesses.

Review Source
 
 

Brie from Creature Comforts Brewing Co.
Specialty: Manufacturing & wholesale
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Extremely User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was very easy to have our staff trained on ShopKeep. The interface is user friendly not only to our employees but to our customers as well.

Cons

Not as customizable as we would have liked and also was on the higher price end of the spectrum considering other POS systems.

Review Source
 
 

Joshua from Education
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

ShopKeep review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

System is easy to use and has a great training tutorial. When the system is working like it should, there is very little to complain about

Cons

System crashes quite a bit, functionality is pretty mediocre. For being a big player in this field, doesnt have much that separates itself from its competition

Review Source
 
 

Amy from AG Services
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It was so easy to use that I self taught myself

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I had no formal training and logged on the very first time and jumped right in!

Pros

The ease in which you can find what you are looking for. I was able to navigate through the software comfortably

Cons

The only con I know of is that they were charging me for more than I was using but after bringing it to my attention it stopped but no refund was provided

Review Source
 
 
 
Showing 1-20 of 131


December 2018

December 2018

Great option but still needs work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Convenience. Wireless capabilities with external products (i.e. credit card reader, register and printer. Easy to use POS app. Compatibility with using with Apple products.

Cons

Customer support could be better. And the products that do function via bluetooth has recently been having a lot of connectivity issues.

Review Source: Capterra
 


December 2018

December 2018

A Better Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched over when our old company kept increasing our rates to run cards for customer payments. We had done some research and talked to other companies in our same industry to see what the best option was - we were a small family owned business and the fees were really adding up. It took a few weeks to get everything switched over but we were very happy with the results.

Pros

I like that it includes all the different features and functions we need to accept payments and review sales - not to mention that the rates are better than other POS systems.

Cons

It took awhile for us to get everything transferred over and converted which was a bit of a hassle - I think this may be the case with a lot of POS systems when you are moving from one to another. Getting everyone trained was a pain but now it is smooth sailing.

Review Source: Capterra
 

Konstantin from Seattle Thread Company
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Geared towards foodservice businesses with Granular Inventory Control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There have been recent improvements such as the BigCommerce integration and also the upcoming FirstData terminal hardware that make this an ideal POS solution for foodservice and retail.

Pros

It's a robust and feature-rich POS system, and ideal for foodservice businessses. Inventory can be created and managed at the component level which works great for food and drink since the core ingredients comprising prepared items can be tracked and reordered accurately. Integrations exist for accounting and now e-commerce.

Cons

There are some bugs and the update process for the ipad app can occur at the wrong time and interrupt transactions. Credit card processing capabilities and integrations are of course limited and a factor in the final decision.

Review Source: Capterra
 


November 2018

November 2018

Simple and Affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I'm very happy with ShopKeep! The customer service is outstanding. You call, they answer and will stay on the line with you until the issue is resolved. They even follow up to make sure everything is working properly.

Pros

I like that our store was easy to set up. Since we've had this system, Shopkeep has made several changes to make things even easier. They listen to their customers needs!!

Cons

Since our business is seasonal, we shut our POS system down while we are not working. Trying to get everybody on the same page and re-open all of the different parts that make the system work was very difficult this year. It took several phone calls to get the credit card system open which should have been done the same time the POS system was made active again.

Review Source: Capterra
 

Sharon from Health, Wellness, Fitness

November 2018

November 2018

Missing key information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, set up and teach employees. I was able to set up and start on day 1. Customer service is easy to reach on general questions.

Cons

1. If you want to know where your customers are coming from, such as google, ad, another customer, salesman, etc, there is NO WAY to track this information and get a report from Shopkeep. I inquired through customer service 3 times and it was escalated only for them to tell me, that it was not an important feature and no other business had expressed interest in this feature. Do you want to know where your customers and referrals are coming from, wouldn't this be important to you? If yes, please email shopkeep, all it would take is a one line option on the new customer page: REFERRED BY: ________.And then a report could be generated from the backend. 2. They need to integrate with Woocommerce, it's a very popular storefront plugin used in in wordpress sites. 3. Finally, should be a way to get this information to higher up staff at Shopkeep, something tells me that when they were a small company growing their business, they probably wanted to know where they were getting new customers from. So, other than these 3 things, they do a great job...just my two cents! Owner of Smart Meals.

Review Source: GetApp

  Response: ShopKeep POS, ShopKeep POS

Date: December 2018

December 2018

 

Hi Sharon,
Thank you for your feedback. I have passed on the product suggestions to our product team. Feel free to reach out with any additional feedback or questions.
Thank you,
The ShopKeep Team

 


November 2018

November 2018

Easy to use, but still needs some work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ShopKeep is pretty easy to pick up, which made training employees during the holidays a breeze. Also really easy to modify inventory and the interface itself is fairly decent-looking.

Cons

The ability to track inventory is lacking. It would be nice if there was a way to mark something as a restock, as it would really help with orders.

Review Source: Capterra
 

Ashley from This Life Made Easy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Super easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy set up! Wasn't complicated at all! Easy for my customers to use as well

Cons

I honestly had no issues with this software

Review Source: Capterra
 

Gin from Vandy's Bbq
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Helpful shopkeep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me keep up with inventory , my employees and my customers likes/dislikes.

Pros

Easy to use and they have great customer services representatives

Cons

Didn’t really like the the update on the “clock-in” feature of shopkeep, really liked the way it was before.

Review Source: Capterra
 

Bethany from CCSD
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with ShopKeep was great and I highly recommend ShopKeep to any small business owners.

Pros

ShopKeep is great for a small business. It can be used to keep track of employee's time clock, organize and customize orders with ease, easy set up with other registers and printers. My favorite feature is the BackOffice that comes with ShopKeep. I was able to customize and add buttons as needed from my phone or computer in the office while my employees use the register. With a simple refresh, the employee is able to use the new feature. ShopKeep allows you to make and keep track of tabs, separate orders, and create an invoice for preorders.

Cons

I did not have any problems with Shopkeep nor could I find any feature that needed fixed.

Review Source: Capterra
 

Jacob from The Computer Works of Arkansas, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ShopKeep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software and hardware is not bad, and I would recommend this to anyone as long as they would be able to configure the network and point of sales themselves. I was brought in as a consultant for a string of stores all using the shopkeep system on the same network. The issue they were having was that each point of sale had it's own printer a total of 7 P.O.S.'s and 7 printers, and if more than 3 mac addresses were on the network the printers would start disconnecting. After calling shopkeep support I was told the internet connection didnt have enough upload speed. This made me chuckle why a local printer would care about the WAN connection speed. If the printers do depend on the internet speed to work then turning the modem off should render all printers inoperative, but it doesn't. After having my issue escalated and speaking to the advanced support lead I was still being told an internet speed of 25m down and 4m up was too slow of an upload speed. Frustrated I let them think that I would tell the owner to buy a faster internet package from her ISP, but I didnt. I broke up their single LAN network into 4 broadcast domains with the addition of 3 more routers for a total of 4 routers. Surprise surprise it works fine now, I wish we could have gotten to the root cause of why no more than 3 shopkeep point of sales and 3 printers could operate. But all shopkeep support thinks is a WAN internet speed determines if a local printer stays connected.

Pros

The back office management software makes inventory and sales easy to track and use with quickbooks.

Cons

The support for the product, there is a fundamental networking knowledge gap with the technical support department of the company.

Review Source: Capterra

  Response: ShopKeep, ShopKeep POS

Date: September 2018

September 2018

 

Hi Jacob,
Thanks for the feedback on networking side of ShopKeep. Feel free to email us the store's name so that we can look more into this for them. You can email feedback@shopkeep.com
Thank you,
The ShopKeep Team

 

Reeve from Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Customer Service is horrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

when it works it works well, reporting is a little clunky

Cons

It is down constantly. We have been down for 4 weeks straight! Can't use the credit card reader, print receipts, have to open cash drawer manually. They blame it on everything, and everyone, but themselves. No followup, no return calls. They have no trouble drawing our annual charges while the system doesn't work, however.

Review Source: Capterra
 

Corey from Seeds
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

I worked with ShopKeep on a daily basis for over a year - it worked well and intuitively.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and an increased customer flow.

Pros

The biggest pro to ShopKeep is that it is incredibly intuitive and easy to learn. All buttons and options are exactly where you would expect them, and everything else is programmable from the backend. ShopKeep is so well designed that you could learn the ins and outs within a single shift if you were a new worker. Because of the ease of use, ShopKeep undoubtedly sped up transactions and kept the line moving. Furthermore, the information that a user has access to through the backend is absolutely stupendous. Much of the information is the exact information that you would want to know, or would even go to lengths to calculate yourself, yet ShopKeep does it all automatically.

Cons

Easily, what I liked least about this software is that it often fails to store transactions when offline. Now, this ordinarily wouldn't be an issue (or even an expectation with these sorts of softwares), but, when a company advertises this as a main feature it is a little annoying when it doesn't work so often. This issue has led to many lost transactions or less importantly, having to chase down customers to redo the transaction.

Review Source: Capterra
 


June 2018

June 2018

Very detailed and well written program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best POS screen ever in a cloud based POS system, you can use it on just about any platform (Apple, PC, Ipad

Pros

The sheer amount of customization and reporting options, more reports than i've ever seen in a cloud based POS. POS screen is very easy to use and navigate. POS screen is one of the best I have ever use period. Lots of integration options available as well.

Cons

The Pros above are also its Cons. Because their is so much detail in this program it can become very overwhelming for someone with a small amount of pos experience. there are reports on reports on reports, While all the information is great it can be overkill for people who don't need it.

Review Source: Capterra
 

Stacey from Obec Brewing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great experience with Shopkeep, great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable POS that is easy to use

Pros

Super easy and intuitive for new hires to use and get comfortable with quickly. Easy to create new items and to create all the reports I need. Especially love the Pocket app so I can keep track of things even when away from the brewery.

Cons

The cost. The monthly fee, terminal fees and then other adds on make it a little pricier than I'd like it to be.

Review Source: Capterra
 


May 2018

May 2018

If I had it to do over, I definitely would not have purchased this system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It "worked". I could use it as a POS, but any other feature was JUNK.

Pros

it was fairly simple to set up and use and fairly easy to train people on the system. Tech support was Ok, the folks were always nice and friendly, but they also were kneecapped by the ridiculous limitations of the program. I found it WAY more frustrating than it was worth.

PS if you do decide to go with the program (which I don't suggest), spend the time on ebay to purchase the equipment used. I saved money!! (I think you are required to use their card swiper, but that may have changed).

Cons

the reports on the back end (which you may not realize are CRUCIAL) are junk. And no matter how many times I made a suggestion, nothing ever changed. They kept sending me "satisfaction surveys" and I would write in the survey, "I don't know why I am filling this out, no one will contact me for at least 4 months!" and most times, no one EVER contacted me, even though I gave detailed information about my dissatisfaction with the product.

Even the techs in tech support were extremely frustrated with the limitations of the system. As an example, there is a way to set various tax levels (in my state, the tax on prepared food is different than regular sales tax), but then there is no way to detect how much was paid in for each tax. There was a work-around, but that took at least half an hour each month, which as most people know, is an enormous amount of time to waste for a small business owner.

I can honestly say that I was frustrated every single day for two years by the limitations of the software. I WOULD NOT recommend this program!

Review Source: Capterra

  Response: ShopKeep, ShopKeep POS

Date: May 2018

May 2018

 

Hi,
Thank you for reaching out and providing feedback on your experience with ShopKeep. We would like the opportunity to look into your account and speak with you. Please send your account information to feedback@shopkeep.com
Thank you,
The ShopKeep Team

 

Brayden from Donnies Donuts
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Not for restaurants!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Its Pretty
Responsive customer service
no more to add.

Cons

Slow software development
No raw goods management thats worth anything
Many feature are there but aren't built well enough to be useful.
Poor analytics
No integrations
Inventory management is only good for retail
FOR RETAIL ONLY!

Review Source: Capterra
 


May 2018

May 2018

Great ipad-based retail sales platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The setup was super-fast. As we ran into issues we just called the help desk and they solved things right away. Great data exports.

Cons

Not too much to complain about. Perhaps a little bit more custimizability of the front end would be nice.

Review Source: Capterra
 

Melisa from Daviess Martin Joint Parks and Rec
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I managed a gatehouse with this software. It was very simple to train employees on its daily use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of ease of use and training as well as the ability to print and access reports and track daily sales enabled me to trouble shoot work issues.

Pros

I found this software very user friendly. It was easy to learn new functions and to train employees in its function.

Cons

The help option with this software is sometimes very time consuming. Solving issues can take employees long periods of time on the phone on hold.

Review Source: Capterra
 


May 2018

May 2018

Great help in running and organizing my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part of this software is that it syncs up with Quickbooks! It's the perfect combination. It is also very easy to use.

Cons

I found that, like a lot of people, getting in touch with customer support for help and questions was sort of difficult. I wish they would improve on that.

Review Source: Capterra
 

Leslie Bridget from Small Batch Standard, LLC

May 2018

May 2018

Reports work well, easy to understand; can be used for inventory; syncs well with QuickBooks Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Syncs to QuickBooks Online
Reports are comprehensive and easy to understand
Customer Support is pretty helpful

Cons

There are a couple of sync issues they're unable to fix. Discover doesn't sync with other CC types; Gift Cards sync as regular sales although they're set to sync to a Gift Card Liability account (payments work, sales don't) . Customer Support doesn't seem to comprehend these problems which are easy to fix in QB. The only sync options are to SK-accounts so all payments have to be moved to Undeposited Funds to create deposits in QB.

Review Source: Capterra