Showing 1-20 of 65 products
Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and... Read more
Recent recommendations: 14 recommendations
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases... Read more
Shedul is a cloud-based appointment scheduling and management software solution that is designed specifically for the needs of the beauty and wellness industry. The product requires no installation and can be accessed from any device... Read more
Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of various sizes and can be accessed from internet-enabled devices, including smartphones and tablets. Versum... Read more
Fattmerchant is a cloud-based retail solution suitable for businesses of all sizes across industries such as e-commerce, healthcare and retail. Key features of the solution include point of sale integration, mobile processing, online... Read more
Recent recommendations: 26 recommendations
GiftLogic offers retailers a complete point of sale solution from initial transaction to reporting and analysis. Retailers can choose from basic and pro packages available in GiftLogic in order to build a POS system that meets their... Read more
Recent recommendations: 21 recommendations
Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in... Read more
Recent recommendations: 18 recommendations
Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded... Read more
Recent recommendations: 15 recommendations
Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and Electronic... Read more
Recent recommendations: 11 recommendations
Hippos is a cloud-based point of sale (POS) solution designed for cafes, bakeries, quick and full-service restaurants, food trucks and casual dining services. Features include inventory management, ingredient tracking, user security... Read more
Recent recommendations: 9 recommendations
Clover is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition... Read more
Recent recommendations: 8 recommendations
Chondrion’s cloud-based selling and fulfillment suite is designed with a focus on automation instead of manual intervention. Integrated modules include Inventory Management, supply-chain optimization, Customer Service, Point-of-Sale... Read more
Recent recommendations: 1 recommendations
ACCEO Smart Vendor is a retail point of sale (POS) and inventory management system that helps small and midsize retailers to manage stocks and process customers’ orders. It serves a variety of single and multi-locations retailers... Read more
Recent recommendations: 1 recommendations
Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite. The... Read more
LS Retail is a retail management system consisting of point of sale (POS) and enterprise resource planning (ERP). Key features include inventory management, customer management, retail accounting, e-commerce, warehouse management and... Read more
Cegid provides cloud-based retail software to fashion and luxury, beauty, as well as specialty retailers. The system is built on a single, centralized database that is shared across all channels and updated in real time with customer... Read more
OrderSnapp Point of Sale combines powerful cloud-based software with beautiful hardware designed for the restaurant and retail industry. Included with a POS online ordering along with a customized website landing page that receives... Read more
Recent recommendations: 47 recommendations
Paytouch brings you less stress and more success by giving you everything you need to sell, manage and grow your business. Accept any type of payment quickly, including cash, swipe, chip and pin credit/debit cards, as well as NFC (Apple... Read more
Recent recommendations: 15 recommendations
W3bstore is a cloud-based point of sale (POS) system that offers inventory management, customer management and e-commerce on a single, shared back office. Retailers and restaurants can offer customer pickup or delivery from any store... Read more
Recent recommendations: 5 recommendations
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read more
The introduction of specialized spa management software is having a huge impact on the appointment-based industry. With spa management software, customers can book their own appointments online. These suites also provide businesses with marketing and automation capabilities that help them attract and retain more customers.
But, choosing the best software with the right features for your spa business can be a daunting task. That’s why we’ve put together the following information on common spa software features, benefits of spa scheduling software and general buying tips for selecting your new system. You can use this buyer’s guide, along with user reviews and discussions with vendors, to find the best system for your operation.
Here’s what we'll cover:
Reviewers' Choice Products
Our Reviewers’ Choice list shows the five highest user-rated software solutions for Spa Software when adjusted for total number of reviews and recency of reviews.
If a software solution has more reviews, and more recent reviews, we value those ratings more highly than a product with fewer, older reviews. This is because is it much harder to get 100 five-star reviews than it is to get 10.
We also know that software vendors continually tweak and update their product, so we believe that more recent reviews tend to be more accurate.
To determine which products made the final cut, we looked at how users rated each solution's:
A solution can make the Reviewers' Choice top five in all three categories, or just one or two. All software solutions in the Reviewers' Choice have at least 10 reviews from real software users. The final products are listed in alphabetical order from left to right.
For more details on how we selected our Reviewers' Choice, read the full methodology.
There are many moving parts that make up even the simplest spa business, and software suites provide a variety of features. But, there’s a core set of features that the spa software you choose should offer. They include:
|Online bookings||Provide first-time and repeat customers with an easy-to-use way to book appointments. Enable customers to select their prefered staff members. Offer payment options to expedite the process once the customer is on-site.|
|Staff management||Manage and coordinate staff schedules. Ensure customers see their requested employee. Enable staff messaging and shift trading. Provide staff with a snapshot of their calendars and profiles of the customers they’re working with.|
|Reporting and analytics||Record, analyze and report spa sales data and key performance indicators (KPIs) you’ve established. See raw data visualized in easily understood reports and dashboards.|
|Marketing||Centralize social accounts and track business driven through social channels. Manage email lists of past customers. Generate coupons, deals and gift cards to attract new and repeat customers.|
|Customer relationship management (CRM)||Create customer profiles to store and maintain valuable data, such as: purchase history, contact info, treatment preferences etc. Leverage information to create a more personalized experience that helps build loyalty to your spa.|
|Point-of-sale||Process transactions both online and physically at your location. Accept multiple forms of payment to meet the expectations of your customers.|
It’s not surprising that online appointment booking is at the top of the list. Appointments are key to any spa business. But coordinating schedules of customers and employees requires a high level of organization, unless you have software in place to manage booking times.
Online booking capabilities let your clients schedule themselves. Of course, you can always black out certain staff if they need time off. But overall, online booking puts the scheduling in the hands of your customers. Meanwhile, staff management features enable your employees to communicate, trade shifts and receive updates and important documents. You can take that responsibility off your plate.
Marketing and CRM functionalities are intrinsically connected in the sense that they manage customer data and outreach. This is an area you don’t want to slack on, especially with the rise of social media channels as viable avenues for marketing. You need every advantage in order to rise above your competitors, and in-depth marketing and CRM capabilities will enable you to do so.
A properly utilized spa software system should help you do more business, avoid costly scheduling mistakes, attract new and repeat customers and maintain an understanding of your business performance.
More specifically, the benefits of using a spa management solution include:
Easier booking for customers. Don’t force customers to call a receptionist to schedule their spa appointments. An easy-to-use online portal enables customers to quickly book a time with you and your staff. You can even require a full or partial payment at the time of booking to prevent and recoup damages from no-shows.
Fewer scheduling mistakes. Offering online bookings requires scheduling automation. You and your staff no longer need to worry about the dates and times for every single appointment. Let the scheduling software take care of that for you while you spend more time focusing on what’s important.
Increased consumer engagement. By marketing through social media, email and other channels, you can extend your reach and build your brand. Running specials and offering physical and digital gift cards is a great way to engage repeat customers and get them back in your spa.
Actionable insights on repeat customers. Keep track of customer purchase histories and determine who your most valuable customers are. These are the people that you want to shower with coupons so they keep coming back and spending more every time. Managing personal and contact information with a CRM is key for this level of engagement.
Accurate understanding of operational performance. Stop assuming you know how your business is doing in a given day, week, month or time of year and actually get the numbers. Look at where your business peaks and where it slumps. Consider scheduling your staff accordingly during these times to ensure you’re well-equipped while also avoiding unnecessary overhead.
Consider the following tips when you actually get down to choosing the new spa software that’s going to drive your business. There’s no doubt the many different vendors and software packages will seem rather daunting. But, our cross-industry software buyer survey uncovered some effective tactics for building a business case and choosing from among multiple systems. The following are the most recommended tactics from this survey: