About Square for Retail

Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in payment processing and integration with all Square hardware.

Square for Retail enables users to track, adjust or transfer inventory across all locations. The solution can give automatic alerts for low stock, so users know when to create and send purchase orders to vendors. Items can be searched by keyword or by scanning barcodes.

Square for Retail can automatically create customer profiles with every card transaction and track customer information and purchase history. It can also automatically sort customers into lo...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

306 Reviews of Square for Retail

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(173)

173

4 stars

(106)

106

3 stars

(17)

17

2 stars

(6)

6

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 306 results

August 2019

Michael from JustJak’s Pet Market

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Love Square POs

Pros

The POS system is simple and easy to use hands down. The use of our POS integrated with online, loyalty program, marketing, and payroll is a one stop shop integrated and makes life simple and streamlined!

Cons

We paid the original higher cost for the register when it first came out. The price just dropped $200 this week. Our rate remains lower so it will pay for the difference over time since grandfathered in....not much we don’t Ice about this wonderful easy, all in one system!

Reasons for Choosing Square for Retail

Had everything we needed and the cost was great.

April 2020

Jacob from Estate Coffee LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Square POS offers new and flexible use

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

July 2016

Jack from PARIS

Verified Reviewer

Industry: Restaurants

Time Used: Less than 2 years


Ease-of-use

4.0

Value for money

3.5

Customer support

2.5

Functionality

4.0

July 2016

We use this for transactions when we are not on-site for catering.

Pros

Super simple to use, they send you a free card reader. You can have multiple people on the same account, and you can set up/edit your account and items for sale both on mobile and on a desktop browser. Works on all mobile phone types which is handy. The CC processing rate, 2.75% I believe, is quite good.

Cons

I have found that the card reader, while it is free, is not well made. We have gone through three of them! It seems like if any dust or dirt gets in the slot, they get very sensitive and will quit working. Also, they really charge way too much when you type in the card number instead of swiping. There is a big surcharge for doing that - and since the reader is not that reliable, we end up needing to do that a lot. Support was not that great though.

April 2020

Christy from Java Salon, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

April 2020

Square Point of Sale for Gift Card Sales

Over all, having the ability to sell E-gift cards from my existing website without a monthly fee was a huge game changer for my salon company! We went from selling $200-$300 per year in online gift card sales to well over $2000 the first holiday season my company offered E-gift cards. I believe the increase was due to the great look of the gift card choices, the Square name that everyone knows and how easily I could added the service to my company website.

Pros

I love how easy and fast it was to set up and link into my website. Square gave me the exact dimensions my photo(s) needed to be for the custom branded E-cards for the Square point of sale. In addition, my main reason for choosing Square Point of Sale for my online gift card sales was that there is no monthly fee to offer the E-cards, my company only pay for processing sales.

Cons

Square Point of Sale continues to improve the software for the E- gift cards, however I wish the system would notify me, the owner, when a customer has purchased a gift card. Customers would bring in their digital gift cards for services and since Square Point of Sale did not integrated into our booking software & our company did not realize the card had been purchased staff would have to search to find the purchased card. I wish the gift card sales and the reporting of the gift card sales was more streamlined.

October 2019

Leah from Leah Davies Art

Verified Reviewer

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

October 2019

Easy and helpful

Pros

I use Square to accept all credit card payments when I'm at events. I took the time beforehand to enter all the different local state taxes and enter all of the items I sell. I especially like that I can list items for sale and not attach a price so if I need to change prices on the fly, I can just key in the new or updated price at the event.

Cons

The only thing I could complain about is the option to export or print out an invoice for each individual transaction. For tax purposes (and for my own records), I like to have a copy of each sale in print or pdf form that includes the customer name and what specifically I sold them. I sell big-ticketed items, so it's important for me to keep track of everything. When I contacted customer service, they were kind enough, but their solution was to take a screenshot of the info I was looking for. That's fine and all, but not really what I was looking for. When I'm at an event making a sale, I need to know more info than just the fact that someone bought something from me... anyway. Just a suggestion.