About Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing campaigns, eCommerce, insights/analytics, plus more. Businesses can also manage e-gift card sales directly on the Square Dashboard and Square app.

The restaurant POS system can be used to manage third-party pickup orders from Postmates, DoorDash, Chowly, plus more. With Square POS, businesses can accept tap cards, Apple Pay, and Google Pay. This POS solution also works offline and can accept swiped credit card payments while internet service is temporarily unavailable. Square's dashboard automatically syncs all payment informa...


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Supported Operating System(s):

Web browser (OS agnostic)

1,670 Reviews of Square Point of Sale

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,189)

1,189

4 stars

(365)

365

3 stars

(60)

60

2 stars

(13)

13

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1670 results

February 2020

User Profile Picture

Athena from Associated Estate & Appraisal

Verified Reviewer

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

A huge help when running estate sales

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Reasons for Switching to Square Point of Sale

Although the fees are competitive, Square has less hidden fees and deposits the funds directly into your chosen account rather than leaving it in their Cloud.

April 2020

Jacob from Estate Coffee LLC

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Square POS offers new and flexible use

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Reasons for Switching to Square Point of Sale

Revel is expensive and requires a lot of upfront costs, contracts and heavy support

April 2021

Huong from Nutriviva, Inc

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2021

Easy to use, self explanatory, multifaceted

All in all, I enjoy the ease. For a small business this is a great use. May consider getting the block that has contactless card processing.

Pros

I enjoy the ease and simplicity to this software. I enjoy that emails and phone numbers for receipts are saved for repeated customers. It is a great product for a small businesses. I also like that employees can also use it to log in (if you use that function) for payroll.

Cons

I don't like that payroll takes a while to get through to employees. I don't like that you cannot filter old transactions by dates and can only scroll backwards . Sometimes the card reader is not cooperative.

April 2021

Zephyr from Coco Loco

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

Great features but not the most reliable

Square has amazing features and is easy to use. It's also great to take on the go. I would have given it 5 stars if it weren't for the issues with buffering and transactions not going through. Because of these issues, Square was too unreliable for me.

Pros

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

Cons

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer was charged twice and times where the customer was never charged at all! It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market. There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid. I also tried Square on multiple devices but the problems persisted.

Reasons for Switching to Square Point of Sale

I was initially using Shopkeep but after several friends who also work in the food industry suggested Square I made the switch. The biggest motivating factor for the switch was the great reviews from friends and because I had experienced some minor issues with Shopkeep so I was open to trying other products.

March 2021

Allison from BIG COUNTRY COFFEE

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Lots of options

This is much better than our previous POS, but there are still some improvements that can be made. You see lots of threads about requested features, but not a lot of implementation.

Pros

Can customize from home, don't have to be onsite at the business location. The Android screens are much better than the Apple screens. Works with many additional software apps to help keep everything together.

Cons

You should be able to mark an item as unable to be discounted. You can't count on every employee to remember every time and they give out discounts they shouldn't. When you have $300-$400 a day in discounts, it adds up pretty quickly.