About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.

Stripe provides support options suc...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,580 Reviews of Stripe

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,155)

1,155

4 stars

(333)

333

3 stars

(46)

46

2 stars

(12)

12

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1580 results

December 2019

Matthew from Atlas Internet Marketing LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Integrates seamlessly with everything

Very positive. Great alternative for start up businesses, or online businesses that can save a lot of time.

Pros

So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen. An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.

Cons

Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.

Reasons for Choosing Stripe

I liked the interface and integrations a little more than Paypal plus I save a little bit on the percentage, not much but every little helps.

April 2020

Shane from EWWW Image Optimizer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Payment processing to suit your needs

Originally, we were looking to implement metered subscriptions for our SaaS offering, and we needed something that would integrate with a solution for WordPress. Stripe had exactly what we needed, and has continued to be our preferred payments solution for any new services we offer.

Pros

The flexibility of Stripe is enormous. Every little detail can be customized (or not), as your business needs dictate. The documentation and testing environments are extremely developer-friendly, the docs even include real examples from your activity in the testing environment. With all that, it's not difficult to get up and going with all the various implementations available. For the simplest use, signup, grab your keys, and plugin them into your e-commerce software.

Cons

This was so much easier than working with PayPal, I really can't think of anything negative. But perhaps something I like "least"? That would probably be the settings section for tweaking things like payment receipts, logos, colors, etc. Seems I have to go hunting a bit to find just what I'm looking for, though it doesn't take long, and once you have it setup, it's not like you'll have to change the settings often.

June 2020

Ed from Paddledoo Music

Company Size: 1 employee

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2020

Best card processing

As a back office processing system with good security and good user interface, it can't be beat.

Pros

Low rate, excellent security, prompt direct transfer to bank account, good analytics, embeds on website and works without making people leave my site, clear user interface, good integration with other software, intelligent processing (e.g. prevents double subscriptions)

Cons

Not much at all that i don't like, as long as I'm not expecting it to do things it can't do. It is better, for example, than PayPal in website processing but can't replace PayPal or Square for one on one payments.

Reasons for Choosing Stripe

In certain areas, such as website purchases and subscriptions, Stripe is best. In other areas, I find the others to work better.

April 2020

Ryan from Cultivated Synergy

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

April 2020

Terrible policies and unnecessarily expensive

Easy to use, but that one positive note comes with terrible policies, very expensive rates, and awful customer service.

Pros

It is commonly used and easily syncs with many major online sources. The unfortunate side of that is they have terrible policies and are expensive on the processing fee.

Cons

The "Dispute" aspect of this platform is a joke. The processing fee is also ridiculously high considering how poor their customer service is. We have had 5 occurrences already of clients "disputing" payments and the client wins every time. The frustration grows knowing all of the "disputes" of clients came after our company carried out the service, the client got what they wanted, and we did not get paid for it. To add to it, these disputes that favored the client after review, came after our company supplied Stripe with signed contracts, proof of conversations on the topic/invoice, and proof of the client utilizing the service. All for nothing after we charged the client and less than a week later they "Disputed" the service, won and got all their money back resulting in our company being out the revenue and having to personally pay for the service to our employees. We are an event venue so this is extremely unfortunate because all 5 of these occurrences of disputes that we lost have happened after the event and service was provided to the client. I would not recommend Stripe to anyone from our experiences. Our company changed our policies and is no longer using Stripe due to these experiences and losing thousands of dollars due to their loose policies.

Reasons for Choosing Stripe

It was the only option we had through a software platform our company uses, Gather. After getting set up it is made clear why they are partners, both parties pull large fees compared to their competitors. We no longer use Stripe and have converted to Quickbooks which has been so much better in all ways.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2020

Excelent E-Commerce Payment Processor - Outstanding Security!

Very happy with the Stripe platform and will continue to use it for the foreseeable future.

Pros

Stripe has an excellent product, that integrates with our WooCommerce store seamlessly. The features are robust, which includes outstanding security to detect and block fraudulent transaction attempts. Since switching to Stripe and adjusting our security settings, we have not had 1 chargeback or fraudulent charge!

Cons

2.9% + 30¢ per successful card charge ads up. The pricing is well aligned with the industry, but it could always be cheaper, as volume heavy transactions add up quickly!

Reasons for Choosing Stripe

Seamless integration with WooCommerce, and seemed to be the most popular payment gateway integration on the platform.