TouchBistro Restaurant POS Software


 

TouchBistro is an iPad-based point of sale (POS) solution for restaurants of all types. Specifically designed to meet the unique needs of the restaurant industry, TouchBistro comes complete with food service specific features and advanced management capabilities.

For fine dining and traditional restaurants, staff have the ability to bring the POS system to each table, to allow patrons to check out. The mobile functionality of the POS allows staff to bring a register directly to patrons instead of requiring them to leave their table to pay bills or place orders. 

TouchBistro can manage split-checks and parties of various sizes. Receipts can be printed, if desired, or signed on screen and emailed.

Detailed sales reports within the system can help provide management with insight into which items are selling the best. To help cope with rushes, the POS can be removed from the counter, and move with your staff down the line.

 

TouchBistro Restaurant POS - Complete transaction
 
  • TouchBistro Restaurant POS - Complete transaction
    Complete transaction
  • TouchBistro Restaurant POS - Payment options
    Payment options
  • TouchBistro Restaurant POS - Back office
    Back office
  • TouchBistro Restaurant POS - Floor layout
    Floor layout
  • TouchBistro Restaurant POS - Split bill
    Split bill
  • TouchBistro Restaurant POS - Loyalty feature
    Loyalty feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

274 Reviews of TouchBistro Restaurant POS

 

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Software Advice Reviews (117)
More Reviews (157)

Showing 1-20 of 117

Omarie from K08 Sounds
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Convenient and modern

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Touchbistro is what we used at my previous job as a server. We made the transition from paper tickets to this POS and it made a world of difference. The learning curve was quite easy and our company really benefited from switching over. One of my favorite parts of this software is that there are menu photos available that you can show customers right at the table and it’s all in the convenience of an iPad!

Cons

This worked well for a small menu restaurant, but not sure if it would be as efficient for a restaurant with a huge lengthy menu, only because it’s kind of tricky to access and make adjustments to items

Review Source
 
 

Geoff from The Green Moustache
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Simple User Interface for Staff, very poor support for multi-location restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Implementing more modern technology that supports multiple-location organizations is essential for Touchbistro.

Pros

Basic register features are intuitive, staff pics it up quickly.
Good options for item modifiers and other restaurant menu nuances.

Cons

It only works effectively for single locations. Reporting is for single locations only. Menus changes need to be repeated for each location - making changes is therefore very time-consuming. Managing hours is only done on the ipad. Doing changes while taking customer orders is obviously problematic.

Review Source
 
 

Jason from Doomsday coffee
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Support was inconvenient the merchants were expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app, TB needs to get up to speed with competition.

Pros

Ease of use is good. Tracks cost of goods and payroll time and cost. We liked the floor layout for our restaurant.

Cons

The merchants you are required to use are double that of Square.
Supports acts like your call is inconvenient and pushes you off the phone. Square cost nothing and they helped us every step of the way. TB.

Review Source
 
 

Robert from Jimboys
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

User friendly but lacks integration and back office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus

Cons

Everything has yo updated on iPod and no back office computer. Can’t integrate hot schedules or 3rd party services.

Review Source
 
 

Olivier from La Baguette Catering ltd
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

add on to previous review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool

Pros

easy to split bills , and look great on paper.

Cons

NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!!

Review Source

  Response: Mohammad, TouchBistro Inc.

Date: June 2018

June 2018

 

Hi Olivier,

Thanks for reaching out to us about this. We are sorry for the frustration you've experienced, we want to make sure that moving forward you get the support you need and in a timely manner. At this point your case has been flagged and a member from our team will be in touch to resolve this soon. In the mean time, please let us know if there's anything else we can do. Again, we'll do right by you and make sure you get the support you need. Thanks Olivier!

 
 

Olivier from La Baguette Catering
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Fill in prison

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

had 3 restaurant with them and i found better solution !

Pros

very good and easy front-end ! easy training
-table manegement is really easy to do
-nice interface

Cons

modifier are slow to process specially in coffee shop
-not good for extended menu really hard to navigate true large bakery menu
-there is no way to input iteam in the back office ! Sorry there is no back office! so if you need to do change thing on the fly well you have to wait for and ipad to get free!
-Changing menu pricing and making the menu on touchbistro is really long since everything as to be inputted on an ipad !
-modifier are again very complicated and not intuitive what so ever!
-make sure your ipad are not on auto update since if the update without you knowing your system will stop working
-they sell you and mac mini saying you only need the display for set up! well that not true! you need it for all the update to !

Review Source
 
 

Mike from Station Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazingly accurate and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Happy !

Pros

Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons

wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

Review Source
 
 

Claude from BLANC restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

No brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just try it
Change is great !!!

Pros

Finally the perfect POS software without the feeling of been held hostage by the pureveyor.
So easy to use and very logical.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Claude,

So happy to hear you find TouchBistro the perfect POS!!

Thanks for taking the time out to leave a review!
Mell

 
 

John from Parsons Street
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to use with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros

I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons

Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi John,

So happy to hear that you've found TouchBistro to be the best POS system!

Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product!

Thanks again!
Mell

 
 

Rondee from Little Si
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons

Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Rondee,

Thanks for taking the time out to leave a review!

I would suggest calling into CS for employee options. There is a way to turn off certain options.

Thanks again!
Mell

 
 

Jennifer from Small Print Board Game Cafe
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy and Stress Free Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would recommend it to anyone starting a small business.

Pros

Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Review Source
 
 

Jeania from Spanky’s Bar and Grill
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for any business

Pros

Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Jeania,

So happy to hear that the system is great for your business!

Thanks for taking the time out to leave a review!
Mell

 
 

Evelyne from Simmer Down Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth every penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons

The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Evelyne,

So happy to hear you love the product!

In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff.

If you're still finding it frustrating please feel free to give our CS team a call.

Thanks again!
Mell

 
 

Kim from The Koffee Kabin
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Its great! Really user friendly especially for training new staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Review Source
 
 

Louise from Jef's Café
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simplicity counts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons

Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Louise,

Happy to hear you learned the system in minutes!

If you're looking for additional help on menu management I would call into our CS department.
They have ways of troubleshooting and can walk you through how to make any changes moving forward.

Thanks again!
Mell

 
 

Luke from Bar theater
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros

Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons

Some features are not as easy to figure out as others. Like inventory items and reporting features.

Review Source

  Response: Mell, TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Luke,

Thanks for taking the time out to leave a review!

In regards to features, I would call into to CS and book some additional training.
The team is awesome and very thorough.

Thanks again!
Mell

 
 

Heena from Brown Butter Cafe
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Hi Heena,

Thanks for writing such a kind review on our CS team!
I'll make sure to share with the team!

Thanks again!
Mell

 
 

Neema from Miladbistrollc
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons

Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Review Source

  Response: Mell , TouchBistro Inc.

Date: October 2017

October 2017

 

Thanks for taking the time out to leave a review!

Happy to hear your team enjoys using the iPads and are finding the system easy to use!

As for charging and relying on the airport, I would try calling into CS to see if they have any best practices.

Thanks again!
Mell

 
 

David from Timeless An MHK Eatery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

 
 

Anthony from Creekside Tavern
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good POS but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons

Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

  Response: Mellanie, TouchBistro Inc.

Date: July 2017

July 2017

 

Hi Anthony,

Thanks for taking the time out to leave the review!

So happy to hear that you received exceptional service and feel confident using the product.

The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches.

If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do.

We appreciate your understanding and I apologize for the inconvenience.

Thanks!
Mell

 
 
 
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Showing 1-20 of 157

Joseph from Rudys
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Chest of organIsed stuff

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It helps in my business a lot to not only to make bills, maintain quote, stock etc but also be able to watch everything online over my phone. Helps me track my business almost anywhere and reduces hassle of doing things manually. I can almost analyse everything in various ways and extract any data at any point

Cons

Price is a bit of concern for me, it could get a bit more economical

Review Source: Capterra
 

Doc from Ransom
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

NOT For High Volume Bar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for small mom and pop style shops only

Cons

Organizes bills by FIRST name only, or order time... Not by LAST name... And there is no option to SEARCH for a tab under a specific name. SO if you are a high volume bar or restaurant your staff spends a ton of time scrolling through hundreds of tabs to find the right one... I would give 5 STARS all around for this if they would fix this problem... BUT there seems to be no fix in sight yet.

Review Source: Capterra
 

Steve from Harvey's
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Don't do it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wasted lots of my time and caused deep frustrations for my staff and customers. Don't do it!

Pros

Nothing! It made everything harder. Don't do it!

Cons

End of Day requirement is completely unacceptable. Like most restaurants my FOH staff typically leave before the BOH staff. So they can’t run end of day before they leave because BOH staff are still clocked in. So not only does the opening manager have to run the end of day he also has to do clock in adjustments after doing EOD because there are BOH staff clocked in before he starts his shift and he has to force clock out those staff, re-clock them in, adjust their start time, and then delete the shift that they were clocked in for prior to the forced clock out. With Aloha EOD happens automatically at 4am. Nobody has to lift a finger

Payroll is a nightmare.
7 shifts is not a solution for me. I would also note that the time keeping system allows for overlapping shifts which can be problematic if you do not catch them when auditing staff punches. Overlapping shifts easily occur with the force clock out situation associated with end of day.

Review Source: Capterra
 

Charles from Fresco Cafe
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Small business Touch Bistro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Touch bistro has made my point of sales a breeze.

Pros

Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself.

Cons

I have no negative feedback. I enjoy every aspect of the touch bistro that I use

Review Source: Capterra
 


August 2018

August 2018

Worst POS ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s mobile.

Cons

It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing.

Review Source: GetApp
 


July 2018

July 2018

Very powerful POS software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This point of sale software has a pretty UI and fits in well with almost any bar/restaurant. Its features are very versatile and it streamlines the productivity of workers.

Cons

Technical support is a bit lacking but they are trying their best. Problems don't occur very often, but when they do it can be a hassle to get service.

Review Source: Capterra
 

Amber from Food & Beverages
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Works well, other programs are better...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the job at the time it was great! For a bistro setting, when we had to serve, it kinda didn't work right!

Pros

Easy switches from screen to screen, buttons for everything which is great and easy to use, everything is right there for you.

Cons

Slow every once in a while, glitches sometimes when your switching pages the screen lags, other than that it's great.

Review Source: Capterra
 


June 2018

June 2018

I Doubt There's Better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Review Source: Capterra
 


May 2018

May 2018

Great POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Review Source: Capterra
 

Jeff from Eller's Restaurant

April 2018

April 2018

Very disappointed almost 2 years in and getting worse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to program and easy to use for servers.

Cons

KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

Review Source: Capterra
 

Melanie from The Wild Cow
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Touch Bistro is very user friendly and easy to program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Valuable synthesis of information from sales and labor hours.

Pros

Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Review Source: Capterra
 

Adolfo from Margherita Pizza y Vino

March 2018

March 2018

Have been working with Touchbistro for 4 years now, I like the updates and customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

Cons

It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.

Review Source: Capterra
 

Mandeep from Angus Burgers and Shakes LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Its a great POS system for restaurant industry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service appreciation with how easy going it is.

Pros

The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Cons

Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Mandeep!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Jennifer from Oaken Barrel Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The best product for Hands on Owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Owner and user control at your finger tips.

Pros

The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.

Cons

Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Jennifer!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Mim from Bolivar St BBQ LLC

December 2017

December 2017

Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

Cons

I would like to access the full POS system remotely, not just the cloud.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Mim!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Michael E. from INVISTA HOLDINGS INC.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to train new employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales Tax feature and clock-in clock-out features

Pros

Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices

Cons

Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Michael!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to train your new employees on and are getting value from the employee clock-in/clock-out and reporting functionality.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

George from Skagit Valley Food Co-Op

December 2017

December 2017

Excellent product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, George!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

james from Rawmbas Restaurant

December 2017

December 2017

This system exceeded our expectations! Touch Bistro is a company we would recommend to everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise.

Cons

we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons!

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, James!

Thanks so much for your review. Very happy to hear TouchBistro has exceeded your expectations and that you wholeheartedly recommend TouchBistro to everyone!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Steve from Piccolo

December 2017

December 2017

Great pos program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting

Cons

Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Steve!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 

Anita from Mama Z's Grill LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

TouchBistro is 100% better than our previous system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy table side ordering, easy menu setup and changes, good reporting system.

Pros

Fairly intuitive, easy to program and make changes quickly. Provides significant helpful reporting functions.

Cons

There are a few features we would like to see that currently do not exist but they are not major ones. We have offered suggestions to the company and expect to see some of those ideas in the future.

Review Source: Capterra

  Response: TouchBistro, TouchBistro Inc.

Date: December 2017

December 2017

 

Hey, Anita!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be 100% better than your previous system and is intuitive, easy to use, and easy to customize on the fly!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

 
 
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