Expedience is an on-premise request for proposal (RFP) solution that integrates with Microsoft Word. The solution allows users to automate the creation of documents like RFP responses, sales letters, DDQs (due diligence questionnaires), RFI (request for information) responses, compliance reviews and more.
Expedience's content portfolio feature, based on Microsoft Word Ribbons searches, formats and inserts answers directly into the proposal. The style palette feature allows user to access pre-formatted headers, footers, cover pages and other components that help in proposal creation.
The “Assembler Ribbon” provides pre-defined, recurring proposal templates by linking recent content to the needed proposal output. Expedience's “Excel Connect” feature can import an Excel RFP spreadsheet into a Word table.
Expedience offers a perpetual license for a one-time fee that includes support via phone, email, and a self-help desk.
Michelle from Lexicon Relocation
Employees number: 201-500 employees
The Expedience RFP tool is very well designed and focused on making the RFP writer's job easier. There are many unique features to help overcome common challenges writers find when using Word and Excel to respond to RFPs. The best feature, among many, is the ability to push out entire libraries for review, comments and updates. Additionally, the implementation team was one of the best teams I've worked with and so eager to make sure we were set up for a successful roll out. Kudos to have a great staff!
The only thing we did not like about the software was the way you have to manage portfolio updates. We had challenges with how to ensure our teams were updating the ribbon files and ensure info was up to date at all times. I recommend finding a way to automate this process in new versions.
Jason from Ultimate Software
Employees number: 1,001-5,000 employees
process & ensure accurate and current content.
The activation and deployment project was well-managed by their staff, and the ongoing support is impeccable. Documentation is easy-to-understand and well-thought out. Updates and new features are added regularly, and new features are added based on customer feedback. I feel that my voice matters in the development process of new versions.
The adoption rate of my staff has been amazing. As an organization that responds to over 450 RFPs and RFIs per year in our division alone, this solution has returned lost time to my team to respond to focus on creating new content and refreshing existing content proactively.
Expedience's automation tools are outstanding, and we're implementing the Expedience Automation tool to create additional efficiencies and new proposal documents and templates for our sales team. With the automation tools, we will be able to produce customized, professional proposals and detailed, impressive product documents at a moment's notice without compromising quality.
I wish that it was native to MS Office on all platforms including MS Office for MacOS and iOS. Currently it works with Office for Windows; however, with the assistance of Parallels for Mac, my team successfully uses this with a Windows environment on our MacBook Pros. I knew this when we purchased this solution, and I would choose still choose Expedience over the other options we viewed.
Crawford from Revere Control Systems
Employees number: 51-200 employees
We recently completed the implementation phase of the software, and are beginning to use it fully. We work in various fields and with various types of customers, so the flexibility that Expedience provides is extremely valuable for us. With the number of proposals we push, we can trust Expedience to ensure that our proposals consistent and high quality. The implementation team at Expedience has been beyond helpful, and has made what could have been an extremely painful process pretty smooth and methodical. Also, they just released a major update to the software, so they aren't resting on their already well-developed software laurels, but working to continually innovate.
There are very few cons that come to mind. One is that the software, while extremely intuitive once you understand it, can take a bit of time to learn, as it deals with a level of Microsoft Word customisabilty most people never get into. The team does great training, but it can be a lot to wrap your mind around at first.
The only other con isn't actually an Expedience con so much as a Word limitation, but not being able to insert store and insert PDFs directly into the document is the biggest issue we've run across. There are workarounds, but it would be nice if Word allowed Expedience to do that.
Espen from Kredinor
Employees number: 501-1,000 employees
The fact that the user interface is entirely in Word makes it very intuitive and easy to use. The Expedience team that is in charge for the implementation is also highly recommended. We get full attention to our work and valuable and appreciated input from the Expedience-team.
To my experience bid management somtimes require use of documents that are not in Word. Such documents are to be handled manually and outside Expedience.
Holly from Keefe Group
The ability to enter information that can be used in RFP's and presentations that will be consistent and precise and in efficient manner to a team of people nationwide.
I would like for the styles to be easier to work with. Sometimes the styles, page breaks and settings are a bit confusing to someone that may not be proficient in formatting.
David from Schroder Adveq Management AG
Employees number: 51-200 employees
Expedience helped us a lot. It helps streamline our RFP process, ultimately making the process more efficient and scalable.
It also helped us to think about how we want to structure our information and what would work best for us.
What we also found useful, was how easy it was to share the information with other colleagues within the firm. And as Expedience is supported directly in Word, there was no new software to install and everyone could be up and running on it relatively quickly and painlessly.
it is directly installed in Word, there are no additional software needed. As such, the learning curve is not that extreme, as you are using Word.
Support - the team at Expedience are the embodiment of excellent client service, they really do go above and beyond to ensure that all your needs at met. I cannot praise them highly enough.
Style Palette - I really loved this element of the Expedience software. Styles get so little said about them, however, Style Palette makes the formatting of a document so much easier and saves you so much time in the process.
I have found no cons so to speak. The software is intuitive to use, is integrated into a piece of software that we are all familiar with and the support is excellent.
If there was one con, and to me this was not a con, it may be that the software is not as "powerful" as some clients would like. However, in our assessment of RFP software, we found that some of the software out there is too feature rich, too powerful if you want and you end up paying for features that you do not use. As it is, Expedience is powerful enough for the majority of users.
Allyson from Legacy
Employees number: 51-200 employees
Easy to train new users, seamless workflow process thanks to Word integration.
Integration with Microsoft Word - The software simply installs a ribbon at the top of Microsoft Word, so you don't need to switch between windows or programs and use is very intuitive for those who already know how to use Word.
Excellent Support - Our questions are always answered in a timely and thorough way. Everyone on their team is extremely knowledgeable and goes to great lengths to research and look into problems BEFORE the call/meeting; they come already prepared with solutions. If they need to do anything to fix your ribbons, the turnaround time to get them back is great. Their team is always looking for ways to improve their product and come up with new tools that make things even easier and more effective. They are great at actually listening to their clients, making them feel valued, and taking their feedback into consideration when further developing the product.
Flexibility - Because of how the software is designed, there is great flexibility for you to decide how you want your content to look and function.
Style Palette - Love that the formatting/style components are integrated directly into Word. It makes it very easy to create a corporate style with approved fonts, colors, etc. This also makes it easy to apply the styles to any document you are working on that does not have it already. And it is extremely easy to change your corporate styling in the future... Just update the style palette and the new fonts, colors, etc. are automatically applied.
Organizations considering Expedience should note that it takes quite a bit of planning and careful thought during the implementation process to decide how you would like to organize and categorize your content, how placeholders should work, etc. I personally think this is a pro and not a con because I love having this level of flexibility and control over these aspects, but it does require that you have a member of your staff that can dedicate themselves to the task and think carefully about how to lay a solid foundation before moving forward with implementation.
I think modification of the Style Palette by users could be made easier and more intuitive. I have heard that they are about to release an update that improves this, though, so this should soon not be an issue at all!
Fern from Lexicon Relocation
Employees number: 201-500 employees
We LOVE Expedience. Our goal in selecting a new proposal database system was easy to use, easy to update, and easy to manage. Expedience met every goal beautifully. We already had templates in place with established styles for our project responses, so the Expedience concept mirrored ours completely. Even when our project deliverables are online or in an excel spreadsheet, we create the draft in Word for easy editing and to track changes with our sales team's collaboration. We are thrilled that the Expedience program is Word-driven and fully integrated and readily available in our drafts. The process is so easy we are still in awe after using it for almost a year!
The implementation and continued support from the Expedience Team was and is amazing. Transitioning to the new system and using is as easy as saving the file to your computer and opening the document in Word. Bamm! It's just there, and it works like electricity, I don't care how it works; I'm just happy and amazed when I turn on the light switch there's light, and that's exactly how I feel about Expedience! Expedience is always quick to respond to any question or email, and they make you feel like a valued member or their team.
We have shaved off at least 20% of the time it took for projects no longer having to open the database and go through the tedious search and then copy and paste the answer where needed. The ease in updating the database answers is amazing. It used to take me hours to keep the database updated; now it's a seamless process that happens while creating a draft! I am now confident that the answer provided is the greatest and latest creating a more dependable consistent response! We take pride in our final product and Expedience helps us in creating the highest quality responses possible.
Everything; it is Word-driven and easy to use.
I haven't found anything I don't like about this software.
John from First Data
Employees number: 10,000+ employees
As a diverse team spread across a number of countries and offices, we needed a solution that was no only easy to use, but easy to manage. Coming from one of the market leaders, we have found expedience has changed our experience of content management. So far the product seems flexible and intuitive, the most impressive thing is the speed and consistency compared to our previous solution. its early days for us, but the signs are good. We are already seeing improvements across the board. The company seems forward thinking and have already started talking about improvements and a healthy product roadmap.
Its so simple to use.
I've not found any so far, except user related ones. I would love similar functionality available in PowerPoint to store a bank of images.
Alice from Clear Ballot Group, Inc.
We researched 8 major RFP software products before choosing Expedience. We needed a product that would allow us to find and paste completely formatted answers in to Word documents, and to format new content from SMEs quickly according to our company style. Expedience does these things easily, and it's fun to use. We were excited to get going with it, and it is now a critical tool for us. We love the big pink eraser that lets us wipe away other formatting so we can plonk on our own, and the "lock numbering" feature that keeps Word numbering from going haywire when new content is inserted. It's easy to add content as we develop it and the process of organizing our content for the ribbon helped us to see it differently and refine it further.
In researching the product, we interviewed references and random meeting attendees. One noteworthy comment came from a writer who had spent vast amounts of time entering library materials in to one of the largest competitor RFP database products and then found extracting the answers almost impossible. Their company's time and money had been wasted. In contrast, the great thing about Expedience is that our efforts in putting material in to the product have paid off, and we can find and paste material in to new responses easily.
The Expedience company has been responsive, supportive and fun to work with as well, making the overall experience a pleasure.
Barbara from Teladoc
I love this product. It reminds me of the old Pragmatech products that were so popular. By far easier to use than the big cloud-based products. I like that they are in Word so you don't have to log into anything to access so I can work anywhere without an Internet connection.
I like that you can have multiple smaller collections of content. That makes it much easier to share our content with other departments (like account management and IT) that also get questions from clients. More people outside of the RFP team use it because it is actually fun to use.
I especially like the automation features that let you make blueprints to automatically generate updates for documents like FAQs and admin manuals. The software evolves very quickly as the company is very fast to respond to requests for new features.
Brent from Keeley Asset Management
As a boutique firm with limited resources, we were interested in finding a simple, Word-based RFP solution to not only house our responses, but also incorporate `on-the-spot changes as feedback was received. We also wanted a system that could generate a comprehensive report for semi-annual compliance review. The team at Expedience was very responsive and readily available to help us build out the database according to our needs, and having used it now for several months, it is a fun, easy-to-use tool for preparing RFPs and questionnaires. Rather than digging through old RFPs and searching for appropriate answers, we now have a comprehensive database that is easy to maintain. We are also much more efficient in generating consistent messaging. Prior to Expedience, we were using a cloud-based tool that required a lot of ongoing maintenance and was extremely inefficient. Expedience definitely puts the client first.
Response: Expedience Software, Expedience Software
Date: March 2015
Thank you Brent!
It has been a pleasure working with this wonderful team at Keeley Asset Management and seeing the successes realized through your implementation of the Expedience solution.