About Book4Time

Book4Time is a cloud-based business management solution for spas, fitness centers and wellness centers. Key features include a client portal for online booking, marketing tools, payment processing, inventory and staff management and customer and trend analytics.

Book4Time's appointment booking module allows staff and clients to view available appointment slots in real time. The solution also allows users to create and manage referral incentives, loyalty points, gift cards and spa packages. Users can process payments, collect membership dues and manage loyalty programs.

Additionally, Book4Time offers customer relationship management (CRM), point of sale (POS), up-sell and cross-sell functionalities and supports integration with services such as Guestli...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Book4Time

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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December 2018

Fermin from Vivo Completo

Verified Reviewer

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Booking System Used at My Job

Pros

I really enjoy the level of customization you can apply to the entire software. Booking clients is easy and moving them around is as easy as dragging the appointment and dropping it.

Cons

I don't like that they dont have an actual application for mobile phones.

Response from Book4Time

Replied December 2018

Hi Fermin, Thanks for the review, it's always great to hear form our customers and users. Your words confirm that we are providing what our customers are looking for and more. We are constantly adding new features, the tablet app is now live, all up and running and the mobile phones app is on our list. Thanks again! We're happy to have satisfied customers like you.

May 2020

Allison from The Spa at the Joule

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Spa Software

Pros

The setup was great- the Book4Time team was really proactive about setting up conference call/ training times and made it so nice for our team. This software is super versatile- you can use for not only spa but also retail outlets as well. Super user friendly and assistance is always available if you run into a question!

Cons

I know this is small, but adding a credit card to the guest's profile should be easier- you have to work around this one by scheduling a fake appointment. The customer service team is amazing- always available- but not always consistently knowledgeable about the software amongst all team members. Typically, you will have a rep to help you, which my rep is absolutely amazing. Overall, I would defnintely recommend this software!

Response from Book4Time

Replied May 2020

Thank you for taking the time to write a review, Allison. We're so happy to have leaders like yourself be power users of Book4Time. We'll provide your feedback to our product team and ensure we're taking these points into consideration as we flesh out our roadmap of enhancements and new features.

May 2020

Eka from COMO Shambhala

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2020

Standardization in a group

I love working with Book4Time as the team is really open to any suggestion and with their continues development and support, I am sure that Book4Time will be able to cater their client needs.

Pros

This system is very simple and easy to setup. Since it is on cloud, I am able to monitor the system and setup the same standard across the board.

Cons

In some locations may have some differences, unfortunately we are unable to make the adjustment such as service charge setup.

May 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2020

Book4time- The Best Spa Software

We can resolve all inventory related issues with Book4time derived reports, Book4time Cash Register Summary is very helpful in cash & sales audit.Book4time provide option of deriving reports & analysis in excel as well as PDF format within few seconds. My overall experience with Book4time is very much satisfying.

Pros

You can derive all types of sales Analytical reports, Sales Audit & Finance Reports, even statutory auditors can derive detailed Audit Log Report, Detailed Transactions Reports. It's a user friendly software with option of storing customer data, loyalty programs records, option of loyalty points earning & redemption. You can also register alerts for the customer with their preferences in Book4time. At the same it's a complete billing machine with the option of inventory management, staff management & Product master list.

Cons

Sometimes you might face Breakdowns in Book4time if your internet connection is weak. We also faced issues with with few features which was successfully resolved by Book4time Support Team.

May 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Spa Software

Pros

I like the customer service which is always responsive and helpful. I appreciate the consistent updates and improvements.

Cons

It can be difficult to navigate group bookings and contact with customers.

May 2020

Peer from Alwadi Hotel Doha MGallery Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2020

Book4Time Review

Pros

Software is hosted on a Cloud solution.

Cons

Book4Time is not capable of maintaining a ledger to auto post membership revenue and manually redeem gift vouchers against those balance sheet items. Also there is no option to integrate any local booking solution with Book4Time.

Response from Book4Time

Replied May 2020

Hi Peer, Thank you so much for taking the time to write a review. We appreciate the recommendation and will share this with our product team as we think about ways of improving our platform.