About SalonBiz


SalonBiz by Neill Technologies is a cloud-based salon management solution for beauty and personal care businesses. Key features include online booking, guest communication, inventory management, multi-location management and a rewards program.

SalonBiz's online booking module helps salon and spa owners manage no-shows by requesting prepayment from customers. Users can limit the number of appointments displayed and search for appointments by time, location and stylist. The solution also allows users to customize their visuals, sell packages and run promotions for click-to-buy offers or custom packages.

SalonBiz offers users a mobile application for iOS devices. The iPad app offers point-of-sale functionality. Services are offered on a monthly subscription basis that includes support via phone, email, user guides and product videos.



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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of SalonBiz

Average User Ratings

Overall

3.73 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

4 stars

(5)

3 stars

(3)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-15 of 15 reviews

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March 2018

Lauren from Lords & Ladies

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

Our experience is great having customer support at our finger tips 24/7!

Pros

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

Response from Neill Technologies of Neill Technologies

Replied March 2018

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

January 2019

Outdated Salon Software

I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.

Pros

SalonBiz is easy to use, once you know what you're doing...

Cons

It is very outdated, definitely could use a facelift to make use and appearance easier.

Response from SalonBiz of Neill Technologies

Replied January 2019

Hi! Thanks for your feedback. Our team has been working on updating the core software, in fact, we are in the process of releasing a new web based appointment book. I¿d love the opportunity to connect to ensure you are using the most up to date version and that you are taking advantage of all newer features like custom email templates, online booking, the Stylist App, our iPad app and Pocket Salon for your guests. Give us a call at your convenience (888)809-2802.

March 2018

Lindsey from John Robert's Spa

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

We have had a wonderful overall experience with Spabiz since day 1.

Pros

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

Cons

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.

Response from Neill Technologies of Neill Technologies

Replied March 2018

Hi Lindsey! Thanks for sharing your feedback with us. It¿s great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Can¿t wait to share with you, speak with you soon!

March 2018

Marie from Paris Parker Salon and Spa

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

excellent! The different tools and features make it easy to run your business and track growth

Pros

My favorite is the software is forever evolving! When I first started as a manager it was a simple software that pulls numbers. NOW...SalonBiz has not only a stylist app but also an app for our guests to elevate their experience. SalonBiz is on trend and we all thrive to live on trend!

Cons

My least favorite would be the visuals. The software looks a little dated but it's not there for looks; it's there for functionality. You can find the visuals in the apps which to me is most important!

December 2018

Aurora from Salon Red

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

Withstanding the test of time

Pros

Reliable, multi-functional software. A great solution to booking needs for a variety of salons.

Cons

The aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints.

Response from SalonBiz of Neill Technologies

Replied January 2019

Thanks Aurora! We appreciate your feedback. There are some new changes to the interface that will be released throughout 2019. Be sure to sign up for our blog posts so you¿re kept in the know about the releases. Happy New Year!

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

January 2019

Great Salon Product- but must have patience

We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.

Pros

I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.

Cons

Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege

Response from SalonBiz of Neill Technologies

Replied January 2019

We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best!

November 2018

Allison from Ruby Tuesday

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

Not terrible but not the best

Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through.

Pros

It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes.

Cons

Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone.

February 2018

Kevin from Hair Is Kevin

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

Salonbiz is a great force to be reckoned with!

Pros

As with any booking software system that's out there, you'll need to setup your services, service categories, service price, duration and so on. You have complete control over how you'd like the system to interact with you. They've even got a Stylist app that you can grant or revoke privileges to. It's robust and features packed!

October 2018

Rochelle from Dillard's Salon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Salon/Spa Necessity

Pros

The capability to customize the service for each stylist is a great feature, especially since our stylists also offer spa services. We can customize the time based on what is needed for each service. Another perk is being able to upload the clients information into the system. This allows for the receptionists to access their information with one click to confirm their appointments, instead of having to locate their file.

Cons

I can't think of any complaints for SalonBiz. It's a great software to have, and makes everything run a lot smoother for a medium sized Salon.

August 2017

Jacob from The Blue Daisy Day Spa

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Hands down, the best software for a full-service day spa

This software is the backbone of our salon and day spa. Could not function without it.

Pros

We have tried over 5 different salon and spa softwares, and SalonBiz is by far the best. It has all the necessary functionality, without bloat. It is intuitive to set up as well.

Cons

Pricing is a little higher than I'd like, but because it does what we need it to, we put up with a little extra cost.

March 2017

Kate from Infusion

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Needs to work out some kinks

We were one of the first customers to use the cloud based spa biz. It had almost everything we needed and the support was top notch. However, there were some major growing pains. My main complaint was that the program was too slow. Several times it went down and of course this is stressful for a company. I loved their reports and I found it easy to look at and to use. Sometimes there were weird glitches that would like a while to resolve. If they ever worked out all their kinks we would consider using them again. I would test this first to make sure the speed was where it should be prior to purchasing this product, but otherwise it was a good program.

October 2017

Carissa from Salon IQ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2017

Very Customizable

Pros

Love that we can customize what each user login can access, Offers text reminders for our clients.

Cons

Text confirmations for clients are an additional cost, color customization makes the screen look too busy

August 2018

Jennifer from Black No. 1

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Salon biz is easy

I used salon biz forever when I was working for Aveda, it worked very well

Pros

This software was super easy to book with and navigate and check out

Cons

The price was much higher then other salon booking services