Super Salon Software


SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.

SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.

SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.

597 Reviews of Super Salon

Overall rating

4.38 / 5 stars

Filters:

Showing 1 - 20 of 597 reviews

March 2017

Gerrry from MAGICUTS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Payroll/Admin

Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Pros

I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.

Cons

nothing

December 2018

GALILEE from CHARLOTTE ROUGE HAIR SPA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

BEYOND INCREDIBLE!!!

WORKING WIHT OUR REP HAS MADE OUR LIVES EASY AND STRESS FREE!!!! HE IS SUCH AN ASSET TO SUPERSALON. in the 10 years we have had supersalon he is by far the most knowledgeable tech we have ever worked with and what a blessing that HES THE ONE WE GOT THE DAY OF TRANSITION, RESTORING AND REBOOTING!!! AMAZING:)

Pros

WE WILL ALWAYS REQUEST OUR REP!!!! WOW our computers and software are original from 2009.... they crashed and our rep was our superstar!!! He assisted us in in crazy delicate process and got us back up and running:)!! We have always had wonderful experience with super salon software and are super excited to be using the software and not the 2009 version:)

Cons

perhaps its how we use the software but we would like for the check out process to separate the tickets.... in other words if a client is booked for hair services and spa services whoever takes the client first all the services ring up under that employee..... so we have to remove the spa service entirely, check out the client under the hair stylist, then add the client back to the appt book and check her out again...… also Is there a tab that tells you what each stylist sells for product? in the old version we would have to go thru every transaction and write down each individuals product sales for the month

March 2016

Michael from LockerRoom

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

We have been using the software for a year and we are very busy salon.

Pros Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like. Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training. Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed. We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us. Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow. After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

July 2016

Craig from Supercuts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Working with SuperSalon to resolve BrightSign network issues.

I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Pros

Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Cons

The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

May 2018

Anna from Bichonne LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Easy to use so far!

Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

Pros

Pretty easy to set up, needed a little assistance from the installation team ~ Rep got everything set up from Check-in Software to credit terminal set up in one go and was very accommodating with scheduling us for our second location. Rep was very insightful with on-boarding; she answered a lot of questions for us & provided us with the confidence we needed to switch to SuperSalon. Our Software Trainer has also been very accommodating and patient with us in training since we only have one Manager that oversees all of the locations. Overall, each member has been an incredible asset in switching us over.

Cons

After on-boarding, there were not clear, definitive instructions or guidance to what we needed to do next. We had to reschedule with rep 3 times because we didn't know we were supposed to be in contact with someone from installation. I've brought up to all 3 staff members that assisted us that we're still missing a package and no one has gotten back to me about it (still missing it 1 month later). I don't like that they will charge you for each location of training when the staff in both location is the same, but rep did explain to us why. We haven't started using the system yet; we're waiting to import our gift certificate records to the system, which I just sent over a file and winged it since no one has told me how they wanted it formatted. There is an overall lost of communication that I hope will improve for future clients.

November 2016

Ginger from Supercuts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Hidden treasure

Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

Pros

The ability to cross check everything that goes on, along with having live feed access

Cons

Needs a better user guide. Stylists are very visual people. We need a step by step program to show us exactly what we are looking for.

October 2017

Jon from Roosters PTC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Simplistic but effective for the most part. Notification of "local" downtime not apparent to user

Pros

Simple to use, abundant reports, integration into the sales reporting. Propoint is a very robust tool, but for a business that uses the scheduling aspect, it is not always user-friendly as there is no indication of when it is down for the customer. Very easy to navigate, screens are legible, easy to enter data.

Cons

Restricted on types of payment partners, "old technology" versus available today on POS systems. having Pro Point & iOffcie remote not syncing in a timely manner is a real pain. iOffice is a very helpful tool, but the lag is ridiculous and does not help me manage the store. Additionally, the restrictions on doing items remotely is not a win either. It is a decent piece of software but major updates/additions need to be added (i.e. SMS messaging, automatic verification, remote accessibility (like tech services), etc.

May 2017

Jay from Roosters Men's Grooming Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2017

SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting

Pros

Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons

Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

November 2018

Bobbie from Supercuts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Brite Sign

we have a wonderful Bright Sign thanks to Customer support,It benefits our business by having a clean professional look with our pricing boards and our advertising . .Thanks again Support team

Pros

I am the general manager for supercuts,In Gainesville and Cummings Georgia . ..I called to set up the bright sign for the shop in Gainesville over a year ago.The technical support from Support team,was outstanding . .I called for assistance again this evening for an update and a new usb,install , I asked for Support team...Again with no surprise , the Support team was amazing and now we here at supercuts,are ready with a new look and prepared to give our guests a wonderful experience . .Thanks again to Support team..

Cons

No problems It has an updated look and we love the bright sign

October 2017

Steve from The Cross Corp dba Fantastic Sams

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

We have used Supersalon software to coordinate our salons for the last 14 years and love it.

It is absolutely essential to the running of our salons. We use it to check people in and out, it tracks our cash and credit card transactions and inventory as well. It's a very robust system with many features (way more than we use). The data it provides on individual stylists is very useful for coaching purposes. I appreciate tracking salon performance, nearly real-time, on the web.

Pros

The software provides so much information, more than we can realistically use in running our salons. I really appreciate that it allows us to break down production by stylist so we can understand how that individual is doing. This way we know areas of strength and weakness. It helps greatly from a coaching standpoint. I also love being able to see how the salons are doing in almost real time, from anywhere by accessing the ioffice on the web.

April 2017

Natalie from The Guys Place Fuquay

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Always Great

I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Pros

Easy to understand. Also very popular. I've used this software in multiple salons

Cons

It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

October 2017

Todd from The Barbershop A Hair Salon for Men

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2017

Overall a good experience for what functions we are able to use in the POS.

Pros

It's stable! I like the iOffice function allowing multiple POS systems/locations to roll up into a single venue. iOffice allows a lot of admin work to be done remotely and then rolled out to the POS systems in our shops, reasonable reporting functions however way too many, and I like the functions that we are able to use in the POS.

Cons

We are only able to use limited functions in the POS because the rest of the functions do not meet our needs such as employee scheduler and online appointments. There isn't a single place that describes ALL of the acronyms/abbreviations for the report fields in either of the user manuals.

December 2018

Laurie from Fantastic Sams

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Super Salon POS & Digital Sign

The benefits are the quick help from the technical support team. Most recently we set up our Digital Signs at all of our locations and the customer representative was extremely helpful!

Pros

It is a very easy POS system to use and to teach new team members. The technical support team is very knowledgeable and helpful. The salon and stylist data that is compiled along with all the reports that are offered. The i-Office feature of Super Salon allows you to gather salon data from anywhere. And the Digital Signs were so easy to set up and make changes.

Cons

I would like to be able to integrate the client information of the POS systems of all of our locations.

October 2017

Mary from Fantastic Sams - Arizona

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

I've been a user of this software for over 15 years, it's getting more complicated with changes

I knew the original owner of the software. I was able to help develop many reports at that time. The customer service was great. The new ownership is still working the kinks out!

Pros

It's easy to use, and to train staff. Some of the enhanced reports work well with the daily quality controls.

Cons

Too many different versions. I have 5 salons, with 5 different versions. To update the versions, seems to take a ton of time and support. My motto is "if it is still working, I'm not updating". If it were easier, or you had better support to update, I would update all 5 salons. Had to put in a different e-mail because your survey said I already did a survey - WHICH I DID NOT.

November 2017

BRITTNY from Cost Cutters

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Ian was very thorough helpful patient and made sure that my problem was resolved

It helps us to run our salon on all different levels as far as checking in client's keeping schedules I'm taking care of appointments during inventory closing out in the evening time keeping information for all of our clients Etc it's all inclusive software that is very easy to use and I'm always very satisfied

Pros

The software is very easy to use and manage you have everything that you need to run your business smoothly and efficiently pretty simple to understand and always have very good supports to help in time of need

Cons

I wish that there was a centralized database to wear all information could be accessed from different locations

September 2017

Keesha from Smartstyles LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Awesome

Teaching me how to run a business should I go into business for myself. Easy to use for the hair industry.

Pros

Super easy.tricky at first trying to figure out manager functions but once you fall customer support, and in time they'll have you set up in no time! If they explain something to you and you need the message passed to the boss, they'll explain to him as well. My favorite part is having the customer support. I like the customer support most! And how the system operates smoothly and easy.

Cons

Not sure, maybe ....nope not a whole lot I don't like. At least that I can think of. Besides sometimes you have to wait for customer support to call back. But once you find that one tech, and get their email...smooth sailing from there

June 2017

Jeff from Cthulhu Hair Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

June 2017

SuperSalon is not ready for a production release

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work. Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Pros

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

June 2017

Kimberly from Fantastic Sams

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

Needed to update my POS to add new products

Pros

The team responded quickly to my request, and the update was performed within the hour. I had an issue and they were responsive in fixing it.

Cons

It is at times not possible to perform all POS functions in IOffice, such as Time Card edits and exporting orders to email. There are a few functions in IOffice that need to more clearly support the physical functions of the POS. The reports are solid but can take time to run on the POS so
having the second layer for some of these functions would make the system much operations much smoother..

February 2017

Susan from Supercuts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2017

Customer Support Could Use Improving

Lack of training on the front end is a hinderance. On-going, its difficult to get timely support. While the receptionist that answer the phone are unimpressed (and you are made to feel so) with my urgent need, tech support guys feverishly try to help as many people as expeditiously as humanly possible. Once trained on the problem at hand, I can assist my Managers and Stylists. Some of the issues I can not fix myself.

Pros

does more things then I know exist. must get MORE fully trained in order to help my employees.

Cons

glitches in the programming software still not fixed.

September 2018

Brittany from Jude's Barbershop

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Super Salon

We have some ups and downs but overall, I am pretty impressed with how responsive and how the team at Super Salon handles situations!

Pros

the customer support from Super Salon is awesome! He talked me through some things happening with our Super Salon Software and made me aware of things happening around our locations! He explains everything with details and offers options of what to do if we ever have certain things happening! Thank you!

Cons

I hate the fact that technology is not perfect but that 's not Super Salons fault! :P