About Super Salon

SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.

SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.

SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.


Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

679 Reviews of Super Salon

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(399)

399

4 stars

(169)

169

3 stars

(82)

82

2 stars

(17)

17

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 679 results

January 2019

Andy from Human Resources

Verified Reviewer

Company Size: 51-200 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Vendition Process With a new neophyte franchisee

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Pros

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Cons

Connecting The Brother Printer has been difficulyn

May 2020

Robert from Matador Men’s Grooming

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

New computer tech support

Overall it has been good. The issues arise when urgent tech-support is needed and sometimes the company seems to be understaffed. That said I’ve just had tech-support from [SENSITIVE CONTENT HIDDEN] to help set up two new computers and install SuperSalon. He was extremely helpful and accommodated and thorough. He double checked everything was working properly including receipt paper, credit card transaction, and register drawer. [SENSITIVE CONTENT HIDDEN] is an asset to your company

Pros

Variety of reports and all the saved historical data

Cons

Sometimes seems to be a bit complicated and not user-friendly

Reasons for Choosing Super Salon

I’ve been using SuperSalon for over 11 years now. The historical data keeps me tied to the company. This said, Price is becoming an issue so from time to time I look at alternatives

August 2020

Erica from Supercuts

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Very happy

The tech team is always extremely helpful and explains what I need to do in terms I understand.

Pros

It is very user friendly and when I need tech support they are always here to help.

Cons

I do not have any cons at this time.....

June 2017

Jeff from Cthulhu Hair Inc

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

June 2017

SuperSalon is not ready for a production release

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work. Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Pros

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work. I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

June 2020

Eric from Expert Cuts

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Excellent Product and Service

Outstanding experience.

Pros

SuperSalon provides several top notch services for our hair salon. The products are vital to our daily business and the technical and support services are exceptional.

Cons

The software works well and is fairly intuitive. Customer service is always there for me whenever I have a question or need assistance.