eBuyerAssist Software


eBuyerAssist by Eyvo is a cloud-based procurement solution that caters to businesses across various industry verticals, which helps them to manage their purchasing routines, from requisition to fulfillment.

eBuyerAssist features an integrated, modular procurement tool with applications for supplier management, strategic sourcing, warehouse management and contract management. It also includes modules for approvals, purchase orders, budget control, cost accounting, asset management, inventory management, customer order, invoice matching, vendor portals and vendor risk management.

With vendor risk management, users can audit their vendors and suppliers to ensure regulatory compliance. With eBuyerAssist’s procurement dashboard, users can monitor their organization’s entire purchasing operation, track receipts and verify purchases to ensure visibility. eBuyerAssist also offers a reporting engine that allows users to generate custom reports, spot trends and make business decisions.

Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.



48 Reviews of eBuyerAssist

Overall rating

4.83 / 5 stars

Filters:

Showing 1 - 20 of 48 reviews

August 2017

LISA from GOODWIN HOUSE INCORPORATED

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

This software is very user friendly. It was easy to install and implement. It's a huge asset!

Convenient, simple, and easy.

Pros

The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.

Cons

I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.

Response from Eyvo of Eyvo, Inc.

Replied August 2017

Thank you for your review - all your comments have been noted. We wanted to let you know that we do integrate with all financial systems and we would be happy to discuss this with you further plus we would be happy to address/resolve the other points you mentioned. Please do send us an email to kick this process off. Thanks again ! Eyvo Support.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Highly capable, lots of functions, a broad and deep product for Enterprise purchasing

Overall we couldn't be happier and we will be recommending this product to some of our other clients who are in the market for an Enterprise grade system.

Pros

We just completed a deployment of this tool and my impression was that it had a very wide range of tools to assist everyone in the buying chain from Requestor all the way through to Accounts payable. The dissemination and presentation of information was timely and impressive. It has a very low training requirement which meant we could get all our users on boarded very fast. Take up has been good with out user base of over 100 people and the CFO seems happy with the choice.

Cons

Really very little. Even their customer support team and on the ball. We normally find when we buy a product that the vendor is very sales focused and forget about you after you have given them your money - but not these folks.

August 2016

Richard from Unum

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Reliable, easy to use and very flexible to change

We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.

Pros

Feature rich
Ease of use
Speed of deployment
Easy to change
Strong workflow
Very strong customer service

Cons

They constantly release new features which is challenging to keep up with for our staff

March 2016

David James from Barwa Bank

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

March 2016

Comprehensive product, feature rich works well and was simple to deploy

We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.

Pros

Great order approvals process - via email suits us perfectly
Good design, easy to understand
Simple to train on
Technical Support staff are excellent
Cost per user was fair
Have run incident free for over 12 months so far

Cons

On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered
Setting up new users needed some additional detailed training to ensure all the access rights were correct
There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Great system to grow your purchasing dept with and instill strong buying controls

We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.

Pros

Well designed and powerful with good analytics and budget controls
Easy to use with minimal training
Deployed in 7 days !
Kept it sales promises - no bait and switch
Integrates well with other systems due to the Open ODBC platform
Their customer support is very fast - responding literally in minutes

Cons

Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice
Reporting tools are powerful but needed a little getting used to
Can be expensive if you want any custom work done but thats fairly typical

August 2017

Melissa from assure360

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

I have had nothing but a positive experience.

record keeping and tracking of all RFQs, Orders and Support Contracts.

Pros

This system is very user friendly, quick and easy to follow. I like that I can send Orders to multiple approvers at one time.

Cons

I would prefer that it doesn't time you out. The cost is a bit high, but I guess you get what you pay for.

October 2014

David from Unum Limited

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2014

A decentralised procurement business user 'self-serve' application at Unum Ltd

Product modular approach provides great flexibility to us at affordable cost. We have tried to contain customisations due to complexities of small changes causing knock-on issues elsewhere. Our business users (internal customers) number 300+ and they populate Purchase order templates easily & successfully with little error given they are not Procurement people; we do not use Requistion stage on tool. Internal customer feedback extremely positive on ease of use & content / structure, which is managed by our small strategic Procurement team. We have applied 'punchout' facility with 1st Tier computer manufacturer as supplier......very effective & used in case study. Customer support from Mikrofax has been 1st Class with a quick turnaround of any issues. Pros: Good simple system that does a clean job, user experience is good, great customer service, easy to implement & Mikrofax support to implement was effective, overall attractive total cost of ownership. Cons: Not many......mainly ability to alter orders part way through once part-received stage passed. Ability to apply financial adjustments to invoice matching / posting stage against orders.....credits particularly. Reporting tool could be updated to be less demanding on manual manipulation. Overall, we would certainly recommend the eBuyerAssist tool for overall performance & functionality at a very attractive total cost of ownership.

July 2015

D from Axon

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

July 2015

Lots of functionality -but required minimal training

We are an overseas engineering firm that needed a quick solution for a big project we had just won. Mikrofax reacted very fast to our needs and delivered everything they promised. I don't normally write reviews but they asked us what we thought of their work and I was happy to assist as they did a good job. We had several demos involving different departments - they all went without a hitch - all questions were answered well. Our account manager was efficient sometimes answering our emails within a few mins of us asking questions. Training was well organized and easy to follow. The thing that set them apart was their willingness to adapt the system to our needs - they convinced us they had a solid change control process in place to manage it. So far we are 5 months in and everything is working well - I understand that one of our suppliers was so impressed with our new ordering efficiency that they have been in contact with Mikrofax for their own business. If I had to fault them at all it would be that on first inspection their prices are a little higher than average and that did make us think twice - but I can tell you that they did listen to our budgetary and assisted us with the total cost to bring it within our budget (although they might not like us saying that here) and you definitely get what you pay for in this marketplace.

August 2017

Jessica from assure360

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

Easy to use, eliminated a lot of disjointed spreadsheets, made procurement process smoother

Pros

-Automatically generated approval emails make my life so much easier.
-Being able to organize supplier contracts by end date

Cons

-I wish there was a way we could pay less for certain users that are only cost center approvers.
-I wish there was a way to hide Closed & Cancelled orders

August 2016

Paula from Macmillan

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

High functionality and very flexible

We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice,

Pros

Lots of features with very flexible approval rules
The system is constantly being updated which is great
Mikrofax support are first class in their knowledge and responses

Cons

None

August 2016

David from Raddisson

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Best procurement system we found

This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease.

Pros

Great experience all round - highly recommended

Cons

None

March 2018

Robert from Cleary Gottlieb

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Very easy and intuitive software

Pros

Very simple layout that provides numerous functionalities. This software is immensely important to the overall success of our department.

Cons

There are some bugs that could be resolved that would make the overall experience better, but overall it does a good job for us.

Response from Eyvo of Eyvo, Inc.

Replied March 2018

Hi Robert thanks for the nice words and giving us a review. Regarding your comments, our support team report we have not had any issues logged on your system ; However, if you have any concerns please do refer them to your local sysadmin who can review them and forward them to us for immediate resolution.

September 2014

John from Cleary Gottlieb

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

September 2014

eBuyerAssist Procurement Software

Our firm has been working with Mikrofax and their eProcurement software since 2004. In January 2013, we upgraded to eBuyerAssist, which the Purchasing Department has been extremely pleased with. The transfer of our data from the old system to the new was a challenge, but the Mikrofax team worked dilligently to ensure the transition went smoothly. The current solution is easy to navigate and utilize, while robust enough to provide all required functionality, such as creating requests, orders, RFQ's, matching invoices, receiving goods, and reporting. The Mikrofax support team has always quick to respond and correct any issues, which have been minimal, and are are always open to suggestions that could enhance their product. Overall, the solution has been an asset to the Purchasing Department in managing our day to day responsibilities, and we are hoping to eventually expand it's use to many of our global offices.

June 2017

Sophie from DJI Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Modular and fits our needs

Pros

What we liked was that we only had to purchase the parts of the solution we needed and we didn't have to buy the parts we didn't. That allowed us to hit our budget which was quite low.

Cons

The system starts to get complex when you add the additional modules and also starts to affect a lot of different departments in different way - this can be a good thing if you are a large company but not so good if you are a much smaller firm - but the system certainly does what we needed

December 2014

Chris from Charities Aid Foundation

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2014

Wouldn't hesitate in recommending this solution to any other organisation.

Before we had the Mikrofax System, procurement was done at a local level using spread sheets and paper sign off forms with no central view of purchasing requests across our IT department, which accounted for 95% of our organization 3rd party spend. We were keen to find cost a effective and easy to use solution which would enable us to have a consolidated view of procurement activity against which we could make strategic decisions on procurement and sourcing whilst cutting out the unnecessary paper work. After solicitation of a number of procurement system vendors we selected Mikrofax eBuyerAssist as the most economically advantageous system which met our needs. We have been very impressed with system and the support from Mikrofax both from a implementation point of view and going support. I wouldn't hesitate in recommending this solution to any other organization.

August 2015

Bill from Health Management Systems UAE

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Highly flexible - Great design - Easy to use - Active development and support team

Very impressed with this system - I have used many in the past including some of the big ones like SAP and Oracle and I have never had such a smooth deployment out to our user base. 150 users went live on this product in one week - we now have our engineers sending in their requests to the buying team who are checking the approvals seamlessly, budget holders see at a glance how much they have to spend and even the suppliers love the interaction they can have with us now. It really made a seismic shift in the way we approach our workflow and paper shuffling. But what really sold us on this system was the dynamic development - the team at Mikrofax are constantly pushing forward with new ideas and these filter into the system at a constant rate - we love the new invoice Approvals module that just went live at no extra cost to us. Would happily recommend.

August 2015

Jan from GM Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Highly functional product well supported for Enterprise level requirements

Our team liked the depth of the eBuyersAssist package - we only really wanted to do requests and orders approvals and have budget control - but we found many other features we could use like the asset management and the invoice matching ability. We have rolled the system out to an initial 50 users but we have another 350 that could use it. So far we are very happy and its already made a tangible difference to our operations. We have had two suppliers contact us asking about it as they say the new format PO's they were getting with the automated acknowledgment URLS - they wanted to use it for their own operations and also wanted to recommend it to their other clients - it really has been a great experience - Its a bit like a mini-SAP but a lot easier to use.

August 2015

Adam from Nippon Heavy Engineering and Construction

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Outstanding Product and Service

I was tasked with reviewing 5 different eProcurement products - what impressed me about this product was their sales team was very knowledgeable about every aspect from usage to integration to deployment ; They responded to our numerous pre-sales questions within minutes allowing the project to move at a fast pace. We finally selected them for their innovation, and continuous development process - we have had the system for 4 months and have already seen new and interesting functionality provided to us at no extra cost like a full invoice approvals suite. Our staff like it find it much easier to use than our previous system - plus their 24/7/365 user support is not a myth - they answer the phone at 3am ! Cant beat that.

September 2014

Derek from Jamco Engine

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2014

Excellent product and price/performance

We were asked to give our review of our use of the Mikrofax eProcurement product. Before opting for this solution, we did an extensive market survey and contacted several of their competitors. Our analysis team found Mikrofax to be the most competitive in terms of price vs functionality. Since we have been using the product over the past 18 months - we have absolute metrics that show the cost of our order raising has been reduced by about 40% in terms of time saved and the timely management information provided to the accounts department has been invaluable - plus our vendors seem to love it as well as they can interact with us via the vendor portal. Our buyers love the punchout facility.

September 2015

Craig from TD Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

Great product with easy integration of Quickbooks

We needed something that would integrate to Quick Books - and within 5 minutes of being activated we had successfully synch'd our suppliers, nominal ledger codes etc - we were up and running so much faster due to that. We tried 2 other companies that are listed on this capterra site and none of them could do what the Mikrofax people did. We were very impressed and the system itself is easy to use - we took the training which helped and I would recommend that to familiarize yourself with the different modules - what we really loved is whenever we had a question on how to do something they came back to us within 30 mins with the solution.