ERP Agnostic Tech with top-tier support

Extremely positive product experience. We consistently hit fill rate targets, and when we struggled StockIQ worked along with us to tweak our settings to get where we needed to be.

Pros

We are on a custom ERP, so most out of the box solutions wouldn’t work. We also have a somewhat complicated ordering system with lots of specific parameters. StockIQ was able to handle all of our needs, even when a few required so slight tweaks. The implementation team was committed to our success and continued to help us optimize our settings, and regularly listens to feedback and adds functionality.

Cons

Not much not to like. It’s leaps and bounds above our previous system. Any complaints I have are caused by our internal data structure and not StockIQ.

Demand Forecasting that works and a great team to support it

Team has been exceptional to work with and had been extremely responsive.

Pros

Primarily chose the product due to the team behind the software and their responsiveness/willingness to address our needs. Software is highly scale able and user base has companies in similar industries. The team is a pleasure to work with and have the experience to develop highly advanced solutions to complex problems.

Cons

The batch nature of this type of software implementation (not unique to StockIQ) made internal process changes necessary. The large SKU count that we presented has introduced some performance issues that were unforeseen and had to be addressed early.

StockIQ Review

Pros

The interface on this software is quite simplistic and is very easy for someone new to jump in and understand/navigate. Run times for this software compared to our previous system are also much faster and much more analytical based so you are able to do a deep dive analysis on most everything should you need to. In addition, our inventory levels have become much more effective and in line since the implementation of the software.

Cons

I feel like there is so much to learn about StockIQ and the training we received was not as indepth as we would have liked. Though tutorial videos are now getting posted online, there are probably some features we are not taking advantage of only for the sole fact we may not even know they exist. Because of this, it would be nice if a Handbook or StockIQ Bible was created that went into each nut and bolt of the system. I feel like this would also limit the number of emails that are sent out to the Support Group inquiring about features and system configurations. In addition, and though this has gotten better, the ability to easily upload within the interface is a huge miss in my opinion. For a company who uses StockIQ and has hundreds of stocked models, not having the ability to upload certain things puts more manual work on us to get the results we need.

StockIQ - making forecasting make sense!

Our experience with StockIQ has been tremendous. We have an opportunity to influence some enhancements and add-ons and the response time from their support team is outstanding. Our planners can now spend more time assessing odd demands and make better forecasting decisions rather than hours creating them in spreadsheets. Visually, the graphs have been wonderful in creating dialogue between our inventory planning team and the sales team.

Pros

The user interface is great and the usability is easy. System downtime is basically non-existent and the customer support is top notch. The development team at StockIQ listens to and values the feedback they get from users and often implement suggested changes...sometimes quite rapidly. StockIQ is a great planning software for companies of all sizes and the implementation was quick and painless.

Cons

Not much to say from a negative standpoint. Refresh time is a little longer than we'd like, but not excessive.

StockIQ User

We are able to increase our service levels which has been a big focus for us in the last year to year and a half. We have realized an increase in service levels while we have decreased our overall inventory levels freeing up some capital to invest in other areas.

Pros

SIQ was a great addition to our current ERP system. SIQ is a great forecasting and purchasing tool for us. SIQ has brought us into the 21st century when it comes to forecasting our needs. The personnel at StockIQ are so helpful and responsive when you have a question about the software or need clarity on an issue you are trying to resolve. Great group of people. SIQ have helped us increase our service levels which has been something we have been focusing on and are able to help us reduce our overall inventory while increasing service levels.

Cons

Haven't had any cons yet. I guess my only negative comment might be that their software doesn't have everything we are looking for. However, we work closely with representative and he is developing some additional programs for us which is great as these are customized to our needs.