About Mobiniti

Mobiniti provides a mobile marketing platform for small and midsize businesses, as well as enterprise customers. It enables users to engage their customers via mobile with SMS marketing. Key features include mobile coupons, contests, social profiling, automation, feedback and reviews and a REST API.

Mobiniti allows users to send messages to their entire contact list or to target messages to specific groups. With automation tools, users can schedule campaigns and send text messages based on different events. Mobile-wallet integration allows users to send mobile coupons, which users can save to their Apple Passbook or Google Wallet.

Mobiniti’s feedback and reviews feature enables users to reach out to their customers to ask...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of Mobiniti

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(14)

14

3 stars

(2)

2

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 63 results

February 2020

Mycah from Tommy's Express Car Wash

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Hats off to Mobiniti!

Pros

We have had a relationship that has definitely had it's growing pains, but Mobiniti adapted and met us where we needed them most. Our company has some tricky technical requirements and Mobiniti was the only company that was willing to give us a try. These people are rockstars. We recently had an issue with the coupon feature (FYI this is not the norm for them) and after giving them a call, the team quickly troubleshot the platform and had everything running smoothly in no time. [SENSITIVE CONTENT HIDDEN] at Mobiniti is the best and is dedicated to helping out his customers. 5-stars for Mobiniti's guest services via [SENSITIVE CONTENT HIDDEN].

Cons

At the start of our relationship we had some miscommunications, but nothing that couldn't be resolved. Overall, Mobiniti is a great company that is dedicated to their customers.

Reasons for Choosing Mobiniti

The guaranteed customer support and the willingness to adapt to our high-tech needs.

April 2020

Clint from Eastern Carolina Housing Organization

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Feature packed, Affordable, and Great Support

We are now able to stay connected with clients that are often more difficult to reach through traditional methods.

Pros

The product is easy to use and automation of campaigns have allowed us to stay better connected with our consumers.

Cons

The dashboard isn't as fast to respond and often seem to be waiting after clicking.

Reasons for Choosing Mobiniti

More features (that we needed) and better cost.

November 2020

Libby from Operation Smile

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

November 2020

Tried fitting a square peg in a round hole

Missed deadlines/opportunities due to difficulties with loading lists caused us to abandon this product with money left to spend. It does not work in our environment. Spanish language created a challenge because of the back end messaging and we would bounce between short codes and TFNs trying to resolve the issue. While our account rep was helpful and responsive at some times, we ultimately could not get to a place where the platform was working without massive time commitment for simple donor engagement.

Pros

The pricing for using the platform is really reasonable.

Cons

Onboarding was minimal so it was mostly trial and error. Unfortunately, the product just wouldn't do what we wanted it to from a fundraising/engagement perspective. Never once was able to load a list for a blast without assistance. Also

Reasons for Choosing Mobiniti

Seemed to have the functionality that we were looking for and the pricing was great.

May 2020

Hailey from Life Church Huntsville

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Excellent resource

Easy and effective way to connect with people without having to ask for any of their information. The customer service team goes above and beyond to help get you the most use out of the program.

Pros

The use of a short code number for texting in. Also, the "drip" text features. Affordability based on use. Outstanding customer service.

Cons

Doesn't directly integrate with Planning Center Online. Must have a unique opt-in code word to use the short code. Being able to use a generic code such as "give" or "guest" would add so much to this platform.

Reasons for Choosing Mobiniti

Ease of use; flexible pricing; outstanding customer service

Reasons for Switching to Mobiniti

Text In Church has no option to opt-in via the use of a short code and the pricing plans were not as flexible.

May 2020

Sparkle from By The Hand Club For Kids

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Easy Updates Tool

Great connection tool for easy updates.

Pros

I love being able to send real time events/updates to my teams and students at multiple sites--immediately to their eyes and fingertips (to access links), all at the same time! The 'schedule' feature allows me to schedule events now that need to go out later...yaass! & The Mobiniti support teams patiently answer questions, quickly and efficiently--and as often as I ask them (very frequently!) I also really appreciate how they've helped me troubleshoot and bring solution to all the challenges I experienced. Super Dope!!

Cons

I didn't prefer that I was unable to edit my events once Mobiniti has reviewed them. Upon request, however, they gave me permissions to edit my campaigns at will. Once I save a campaign, if I've done something incorrectly, the system tells me something is off. It fails, however, to highlight the text box, etc in error. As such, I have to play around with text boxes to figure out where I went wrong. I wish Drip Messages had a character count as does the message update text box I wish, on the the initial sign up prompt, contacts had to insert their names as well whatever other one piece of info we choose them to insert (ex: Name, Email Address) I've run into several system kinks. Bright side? Mobiniti's customer service is on point! A troubleshooting help in my time of need!

Reasons for Choosing Mobiniti

My friend's church uses Easy Texting. My church uses Mobiniti, so I went with my church's text update option, since I'd already gotten to interact with it via my church's text updates.