SimpleTexting Software


 

SimpleTexting is a cloud-based SMS marketing service for companies of all sizes. Key features include data collection, polling subscribers, MMS marketing, text-2-win sweepstakes, scheduled texts, autoresponders and web forms.

SimpleTexting’s polling feature allows users to ask questions to their audience and get responses. The sub-account feature permits additional users to edit lists on an account. With MMS marketing, users can send and receive multimedia messages. Users can create automated messages and schedule reminders, coupons and special offers to their customers.

SimpleTexting offers integration with Google Calendar, Facebook and Twitter. For enterprise users, they provide a dedicated account representative, priority support any time, a 99.9% uptime SLA, and API support.

 

SimpleTexting - Inbox
 
  • SimpleTexting - Inbox
    Inbox
  • SimpleTexting - Import contacts
    Import contacts
  • SimpleTexting - Polling subscribers
    Polling subscribers
  • SimpleTexting - Reminders
    Reminders
  • SimpleTexting - SMS sweepstakes
    SMS sweepstakes
Supported Operating System(s):
Web browser (OS agnostic)

71 Reviews of SimpleTexting

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Elton from Expedia® CruiseShipCenters® in Broadmoor
Specialty: Travel and tourism
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great service and support - Simpletexting.com Should be called Super-SimpleTexting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very intuitive, easy to set up key words and triggers and love the built in url shortener. really helps save text

Cons

Have not found any negatives to the service. you can get up and running very quickly and make adjustments on the fly

Review Source
 
 

Kathy from Mary Kay
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Amazing for my business as a Mary Kay Director!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am so excited with what this will do for my business. I have many other people in Mary Kay that are interested in joining once I see how it goes.

Pros

*Great support
*Easy to use for me. If I have questions they are answered quickly
* It is wonderful to use for getting leads

Cons

I have not had a chance to ask my questions yet. I would like to be able to add emojis and pictures that show up

Review Source
 
 

Kevin from Safeguard Auto
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Leaps and bounds above the last provider used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks for being awesome!!!

Pros

Everything works as I need it to. The ease of use is fantastic, as is the customer service should there be an issue.

Cons

Absolutely none.

Review Source
 
 
 
Showing 1-20 of 68

Michelle from ESAF
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Real Time support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple texting allowed us to effectively roll our our first texting campaign with ease.

Pros

Ease of use for simple text campaigns and great customer support.

Cons

Like anything it took some patience to get to use.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: December 2018

December 2018

 

Thanks for your kind words Michelle! We totally understand that it can take time to get used to a new product and we're happy to have our support team there to help along the way!

 

Valeria from University of Puerto Rico Rio Piedras Campus
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

SimpleTexting Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about this software is that it allows me to communicate with people with whom I'm interested in doing business with and have efficient customer-service conversations.

Cons

What I like least about this software is that it crashes sometimes and has bugs that need to be fixed such as how slow it can get sometimes.

Review Source: Capterra
 

Justin from Lawn Relief
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ideal platform for sending messages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i like to be able to send the same message to multiple recipients, this app is great for that and easy to use

Cons

maybe more features and integrate better with other programs

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: December 2018

December 2018

 

Hi Justin! We're happy to hear that we've made it easy for you to send messages to multiple recipients! In terms of integrations and features, we've recently released our Zapier integration, which allows you to integrate SimpleTexting with hundreds of other apps! If you ever have other features and integrations you'd like to see, we'd love to hear them!

 


November 2018

November 2018

Makes text marketing much easier!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We tried several text marketing companies, and SimpleTexting was the easiest to use and for getting subscribers. Great support too.

Cons

So far, we've enjoyed using the product and haven't found any cons.

Review Source: Capterra
 


November 2018

November 2018

Decent, but can not "replicate campaign" without some painful "cut and paste"

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Meh

Pros

Fairly easy to use. Why do I have to use more words? Meh.

Cons

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT.
Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time.
Also, the system does not safe drafts?!

Review Source: Capterra
 

Harrison from St. Petersburg College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Simply the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use texting for multiple campaigns and objectives. Simple Texting has everything we need and much more.

Pros

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Cons

Hard to find when searching for best texting platfomr

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: November 2018

November 2018

 

Thank you so much for your kind words Harrison! We're happy that we've been able to provide all the tools that you need to your text campaigns and we work hard to introduce new features that will best serve our customers.

 


November 2018

November 2018

Easy & Effective Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I love SimpleTexting. It's easy to use and an excellent communication tool. Texting is a much more efficient way of reaching partners since email is becoming a thing of the past.

Pros

SimpleTexting is simple to use and easy to implement in your marketing and communication toolbox. We use to communicate important upcoming events to our partners. I love that I can import lists and we don't have to use the 555888 sign up feature. I like that partners can respond back to me and if I want to, I can respond back to them.

Cons

Customer Service took about 3-4 days to resolve a problem for us. This is not a horrible lag of time but it would be better to have a 48 hour turnaround time. For those 4 days, we were unable to text and this slowed productivity. Also, I find it odd that all members of this software have the same number of 555888. I know people have to text in with the correct keyword but what if someone from another company accidentally types in our keyword? Does this automatically put them on our list? It hasn't happened yet but I always wondered that.

Review Source: Capterra
 


October 2018

October 2018

Excellent text messaging campaign!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to get subscribers as well as send messages. Very good analytical tools for analyzing success.

Cons

UI might not have been as intuitive, but it was still worth learning.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: October 2018

October 2018

 

Thank you for your feedback! We're so happy that you found our analytical tools beneficial for understanding the success of your campaign. We have some UI improvements in the works and welcome suggestions!

 

Anthony from Fabrica Creative
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Simple Texting is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

Pros

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

Cons

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: September 2018

September 2018

 

We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

 

Thomas from The CAZA Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Unbeatable Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The value from this system isn't even comparable to their competitors.

Cons

There is a notifications when some people text in warning about a charge that could deter responses.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan.

 

Cori from Mississippi Iron Works
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Effective and fairly easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to help set appointments en-mass with our leads who are not responding to calls/voicemails or emails.

Pros

It is very intuitive - and if you have any questions there's a chat feature that links directly to the company and they help you right there in real time. Text is an outstanding way to communicate with your existing clients AND capture new ones - Simple Texting is effective and is pretty easy to use.

Cons

Bumped into some limitations on adding contacts - but that was remedied via chat within just a few minutes.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

Thanks Cori! We're glad that SimpleTexting has been able to help your company reach your leads. Our customer service teams works hard to be there for all our customers, so we're happy that we've been able to help you quickly!

 

Jeff from ViewSpark
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fabulous customer service, great pricing and a quality tool.

Cons

No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here!

 

John from Commute.org

August 2018

August 2018

Using Simple Texting for "transit alerts" - easy, efficient, effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

Cons

More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

 

Clark from FinUnited

July 2018

July 2018

They are a very professional group with a ton of experience. There hands on approach is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Added monthly revenue

Pros

Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

Cons

I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: August 2018

August 2018

 

We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

 

Eric from Source2 RPO
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

SimpleTexting Integrates with our ATS for easy candidate communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

Cons

The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!

 


July 2018

July 2018

Keywords are the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Needed a texting option and this is good to get for the price offered. Great intro to texting options.

Pros

Easily create keywords for different campaigns. Lots of customization to make everything unique and easy to use. Like the polls option.

Cons

Import features not the best, but part of that might be our inability to get good data in the first place. Better text2give functionality would be great.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're happy that you've been able to take advantage of our unlimited, active keywords to easily create different campaigns! We work hard to implement helpful, easy-to-use features - we'd love to hear more about what you'd like to see when it comes to importing.

 


June 2018

June 2018

Great SMS Platform

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Tested this for a restaurant client and found it to be a great experience. Easy onboarding and some good functionality for the price.

Cons

Product has a good design, we found the web forms useful. Didn't have many complaints about the usability. Maybe a little more functionality in the free plan but overall the app is not expensive compared to other services.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

We're happy you found the web forms useful! They are a great way to get people subscribed to your texts directly from your website or another page. Our free trial includes all of the features of our paid plans. We want you to be able to fully explore our service :)

 

Doug from InBody Chiropractic

June 2018

June 2018

Finally a way to get off your phone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like Simple Texting for business. No one likes calls anymore. A text can be delivered at any time of day and everyone gets them and reads them.

Cons

I'm not always sure that the texts are read or if the client wants these texts but there is always a way to opt out for them

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: July 2018

July 2018

 

Thanks for the feedback Doug! We're happy to have allowed you to reach your clients without needing to make any calls! The great thing about texting is that the vast majority of texts are opened, with most being opened within a few minutes of being received!

 

Shonn from Self Service Spa

May 2018

May 2018

Ive used many services, SimpeTexting is far more affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price
Quick customer response
Price
Allthe major features needed
Price
They now feature mms delivery of messages as well.

Cons

NOt integrated with Zapier

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks for the feedback Shonn! We currently offer a robust API for integrations. Zapier is also on our road map for the future, though!

 

Sofia from Newbridge Marketing Group

May 2018

May 2018

Great customer service & price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use and customer service along the way was always great and very helpful.
I love the chat feature.

Cons

the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks Sofia! There is actually a workaround for the issue you ran into. For your next contest, just reach out to us and we'd be happy to help :)

 
 
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