About SimpleTexting

SimpleTexting is a cloud-based platform for 1-on-1 business texting and mass text message campaigns. The platform provides the ability to send and receive messages using a 6-digit short code, an existing 10-digit phone number or a new local number.

Key features of the SimpleTexting platform include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls and more. Users can also include photos, GIFs, videos, coupons and other multimedia content in messages using MMS.

SimpleTexting’s support team is available by phone or chat 7 days per week. They also offer complementary product demos and have self-guided help center articles.

Designed for both small and enterprise b...


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Supported Operating System(s):

Web browser (OS agnostic)

216 Reviews of SimpleTexting

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(169)

169

4 stars

(38)

38

3 stars

(5)

5

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 216 results

May 2020

User Profile Picture

Shelby from Houston Downtown Management District

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Software has everything we need!

We've really loved being able to build our SMS list and SimpleTexting has been easy to use.

Pros

We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.

Cons

There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations

Reasons for Choosing SimpleTexting

Because they offered the most options and customizations. User-friendly interface. Great support.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

One of the best strategic partner you will ever find in business.

After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.

Pros

I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.

Cons

The cons are too few to even mention. Simple Texting is great!

Reasons for Choosing SimpleTexting

I had a phone conversation with this company’s CEO (Sean G.) before engagement. After just a few minutes, it was evident that this company was built for “long-haul” success for themselves and the lucky customers that do business with them.

Reasons for Switching to SimpleTexting

I

April 2021

WILLIAM from SAYULITA TAQUERIA

Company Size: 51-200 employees

Industry: Restaurants

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

[SENSITIVE CONTENT HIDDEN] IS AMAZING

My experience was amazing because I asked for online help and [SENSITIVE CONTENT HIDDEN] was knowledgable, helpful, and really nice. She is an example of what all companies who offer online should aspire to be like. I would make her a trainer....just my input? One good employee can make a big difference in a customers experience. She's a good one!!

Pros

This software does what I need...I think. I am brand new.

Cons

I dont see anything at this point. I am just starting but if I have an issue I will ask [SENSITIVE CONTENT HIDDEN]

January 2021

Blake from Fear Powersports

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2021

Decent Platform, Glitchy at Times, Lacking Customer Service

Decent platform, but the software and customer service needs to be improved.

Pros

1 on 1 conversations with customers are easy to initiate.

Cons

Very difficult to send images. The software would not allow us to upload images on an Android or Apple device. I tried multiple times to find a solution from SimpleTexting about the issue, and customer service always gave me the run-around and acted like it wasn't a problem.

Response from SimpleTexting

Replied January 2021

Hello Blake! Thanks for bringing this out to us. Many of our users are happily sending images to their contacts using the mobile app. Please reach out to our support team through the live chat or phone, so we can troubleshoot and fix the problem.

January 2021

TRACY from PERMANENT CHOICE

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2021

Cohesive with our company

Pros

I like that we can use this software with our current number to receive and send texts showing our company number.

Cons

It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.

Reasons for Switching to SimpleTexting

Not workable as a business. Blocks repeated texts.