Overall rating
4.81 / 5 stars
Texting Base is a cloud-based text marketing solution designed for midsize and large companies. It offers personalized campaigns, group texting, campaign management, local number support and message scheduling functionalities within a suite.
Texting Base features scheduled messaging, which allows users to send campaigns at predefined times. Users can also schedule recurring messages on daily, weekly, monthly and yearly frequency. The product also features personalization, which allows users to send customized SMS campaigns using customer data such as name, account number, address, phone and prices.
Texting Base also features smart groups, which allows users to add tags to contact lists based on their attributes. The solution also features a recommendation algorithm, which provides grouping suggestions based on customer and transaction data.
Texting Base offers subscription-based pricing and is available in three different pricing plans: Standard, Pro and Executive, based on the volume of messages. The vendor offers online and phone support to the customers.
Chat box
Contact management
Contact upload
Event-based scheduling
Scheduling
Overall rating
4.81 / 5 stars
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Showing 1 - 20 of 27 reviews
March 2017
Christopher from Keller Williams
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2017
I was skeptical but the response I got was surprising
I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!
Pros
Personalization and the ability to schedule messages.
Cons
Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!
March 2017
Christopher from Keller Williams
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2017
I was very skeptical but Texting Base works!
I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base using a
Pros
Personalization and scheduled messaging.
Cons
Picking a new number but it's as big of a deal as I thought. None of my contacts were offended or caught off guard by it and if they call me it forwards to my cell phone number.
June 2017
Robert from Coldwell Banker Apex Realty- Plano
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2017
I have been using it to stay in touch with my SOI for my Real Estate business
Pros
I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys.
Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project.
I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.
Cons
The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.
September 2017
Chancey from Ref-Chem, LP
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
September 2017
Made communication with employees after an emergency simple & affordable
Pros
Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward.
March 2017
Jerry from Squirrel Removal SC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
1 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2017
Really like it and have had success
Eric is very personable and knowledgeable. Product delivers ROI exceeds cost by far. Updates, improvements and upgrades have been constant
Pros
Great price and easy to use
Cons
None or I would not use
June 2017
Mark from RE/MAX
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2017
Great Product and Customer Service
I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate.
Pros
Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple.
Cons
The initial set up was a little confusing but the customer service to guide me through that was excellent.
October 2018
Genevieve from Keyser Enterprises
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
October 2018
Blown Away
It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU!
Pros
We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly.
Cons
Nothing substantial to report as of yet.
September 2017
Joseph from VIET SOLUTIONS, LLC.
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
September 2017
Quick Support.
I have got some clients from your service, SMS Marketing.
Pros
It's easy to use.
I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients.
Cons
The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you!
November 2018
Dustin from Vector Marketing
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2018
This is incredible
I’m a manager currently and one of my reps used it in October for the first time - it created $3000 of business in 2 days from leads we literally were never going to touch
Pros
This is incredible. I’ve never used a CRM so simple with texts so well sent, and for such a good price.
Cons
The app is web-based and not native at this time
May 2018
Laila from LMB Law Firm
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
May 2018
Great product...easy to use
Pros
Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product.
Cons
If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product.
January 2016
Aaron from GMI
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
January 2016
Product is easy to use, powerful and personal. Service is literally 24x7
I signed my mortgage business up for Texting Base after seeing the product. The CEO Eric Beans walked me through the demo and assured me he would be my point of contact. For a change those weren't words. I work with Eric on campaigns when I need him, including weekends. I've been able to double my average loan output in 6 months (from ~9 to 19 loans/month for our team). There could very well be other factors, but I also realize how much this product has helped us. We spent $60/month for up to 1500 messages. Now we are building our database and I feel I have a lot more control over our marketing without blowing money and hoping it works.
April 2017
Isabella from Sun Lake High School
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Functionality
5 of 5
April 2017
Just signed up-so far it's been extremely easy.
I use it to geo locate my friends and market my team activities!
Pros
Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently!
Cons
So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that!
April 2017
April from The Dtales
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2017
Game changer
Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer. If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is. Great product and great outcomes. Excellent!!!
April 2017
Martinique from PREFER NOT TO SAY
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2017
Fantastic Experience
This is going to increase business for me.
Pros
Easy to set up and use.
My first message set 8 appointments.
User Interface is intuitive.
Service is amazing.
VERY effective!
April 2017
Derek from Keller Williams advantage II
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Functionality
5 of 5
April 2017
Great tool for follow up!
I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase!
Pros
It's organized and easy to use
Cons
N/A
May 2018
Mack from Coldwell Banker
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
May 2018
Very good service. It's simple and easy.
Pros
The ability to reach multiple individuals quickly.
Response from Texting Base of Texting Base
Replied May 2018
Mack-we cancel accounts the moment people ask. How have you tried to cancel? PS-we just cancelled your account and issued a refund. Hope you reconsider your position.
April 2017
Spencer from Reid Organization, LLC
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
April 2017
Best way to get your customers attention
I have utilized Texting Base to communicate with about 300 residents split between two Luxury communities...my biggest challenge, ALL COLLEGE KIDS!!! Texting base made if so much easier to communicate issues (rent payments, community maintenance, rental specials, etc) by sending the information directly to their phone. We utilize a management platform, but there is no text feature built in. Texting Base handled that for us!
April 2017
Jimmy from Lange Incorporated
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2017
Surprisingly efficient and effective! Great tool.
Texting base has eliminated much of the leg work in keeping our employees and customers in touch and informed.
Pros
Simple and easy
December 2018
Taylor from Fast Home Buyer AZ
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
4 of 5
December 2018
Our favorite text blasting app so far
Great and straightforward system. They give you 250 texts for free to try it out!
Pros
Very straight forward and easy to use. If anything isn't obvious, they have helpful tutorials. Great inbox to track conversations with each contact.
Cons
Our Lead Manager felt that he needed to format our data so that first and last names were separated, so it felt a little clunky importing the information.
December 2016
Laila from Get Connected AV
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2016
Fantastic Tool
Texting Base is easy to set up, easy to use and extremely helpful. I've made more money with this product than any other single type of marketing I've done. My customers respond well and I recommend this to any marketing executive or business owner looking to give sales a boost.