CheckMarket Software


CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.

The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.

Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.

CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.



116 Reviews of CheckMarket

Overall rating

4.40 / 5 stars

Filters:

Showing 1 - 20 of 116 reviews

April 2017

An from IDEA Consult

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Easy to use and great support

It does not require a great deal of software skills to use CheckMarket and programme your online survey. Furthermore, if anything does not turn out the way you planned, the CheckMarket team is ready to guide you through the software and show its possibilities. While the lay-out options are rather limited, each survey is appealing to respondents and yields a good response rate. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1 000 persons. We could monitor the response in real time and were able to close the survey after 10 days while it would have taken us weeks to reach the same group of people through alternative channels. It is definitely worth considering this way of distributing your online survey when you are looking for a high response rate among people with a certain profile in a short period of time. You can achieve great results by joining forces with the CheckMarket team!

Pros

It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.

Cons

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

July 2017

Hanne from Voka, Flanders' Chamber of Commerce and Industry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Time saving tool

lots of time, nice and professional reports

Pros

Versatile tool with lots of customization possibilities

We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.

Lots of functions, many question types

Cons

If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.

March 2017

Melanie from Prodigious - Publicis

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

EXCELLENT !

I am extremely happy and satisfied with the Checkmarket tool and Customer Service so far. Keep the excellent work.

Pros

Very flexible to build surveys exactly for our needs. Userfriendly/easiness to use. Possibility to learn and work out logics/solutions oneself. Wide range of possibilities to improve layout and improve the experience for the people who will receive the surveys (question embedded in email, layout, personalizable email address and fields). Online formulare was built by the customer service team for us and combined with one survey, in order to make it easy for various internal teams to access a common survey and send surveys individually as when they need to - without even logging into the system. Excellent experience with your customer service who are very friendly and professional, trying to investigate/help straight away, and this not only now as we are clients (having purchased the license) but even also already during the set-up process and pilot phase with the free license.

Cons

At the moment I cannot even think of anything better.

June 2017

Hanneke from Bing Research

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Easy to use tool for data collection User friendly software for data collection

Pros

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

Cons

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.

June 2017

Anthony from LoBue Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Great functionality... excellent support!

Ability to manage surveys for multiple client engagements efficiently.

Pros

Out of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key . and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.

Cons

The use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.

June 2017

Sarah from Heilig Graf

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Very user friendly tool.

Pros

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

Cons

If the software could be offered in Dutch, that would be an advantage.

February 2019

Marleen from BNP Paribas Fortis

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

happy user

we use checkmarket mainly for smaller ad hoc studies - although recently we worked with CheckMarket on a very complex study - good collaboration

Pros

the software is very userfriendly - a lot of useful functionalities

Cons

you can't introduce weighing variable in the analyses

March 2018

Santosh from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best survey tool

Pros

One of the best survey tools with many personal customization capabilities, you can do as per your personal choice and the user interface is very easy to understand.

Cons

Working with too many questions can be a little frustrating for the respondents as we need a genuine and detailed information from them.

November 2016

Charlotte from VOO

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Incredibly user-friendly, at all levels

Using Checkmarket to design surveys is more than easy. This tool is extremely instinctive and very complete. You think it is not suited for doing something you would like to do? You are certainly wrong! Just ask the customer service team : always ready to help, answering all questions and developing tailor-made features. And with an amazing efficacy. Thank you Checkmarket for making my day-to-day tasks easier :-)

June 2018

Peter from Public Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We use this platform to develop and send program evaluation surveys for campaigns

Pros

We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data.
Online sign in is convenient.
They provide different methods to distribute the surveys

Cons

The limits on respondents based on the plan purchased could be an issue for some organizations.
Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.

January 2019

Wim from WES

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Review

Almost all of our questionnaires are organised with CheckMarket.

Pros

Ease of use to start a questionnary. You don't have to wait for a validation or confirmation.
Customer support

Cons

No major disadvantages.
Some difficulties while switching between different languages in one questionnaire. You can't just copy a list of answers any more.

January 2019

Toon from Trilations

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

GO team

I use it internally & externally. It looks professional and it's efficient tool overall.

Pros

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Cons

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

December 2016

Gayashani from MAS Holdings

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Researcher Review

Your tool is great and provided me with options that are unavailable in other basic survey tools. However, there are certain limitations where I was inconvenienced. eg: auto coding of questions were not possible, not possible to avoid double counting when crossing by several answers-> this is important when we filter respondents using a multiple answer question.

Pros

The logic.

Cons

Limited availability of programming options such as auto coding and analysis options such as crossing by several variables in a multiple answer question excluding double counts.

January 2019

Nicholas from University of Kentucky

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Great for Feedback

I've had next to no trouble from this software. Need to make a survey? Look no further.

Pros

I enjoy how simple this software is to use. It is very straightforward and I had no issues creating effective surveys for feedback.

Cons

I always seem to think that any survey software would benefit from having some type of way to add further customization options, such as adding images, sound clips, or something along those lines. Not always necessary to make a good survey, but could definitely give a competitive edge.

November 2018

Eveline from IDEA Consult

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Very agile and great customer service

Pros

The agility and the pro-active and fast customer service.

Cons

Once tailored programmed has been done, the survey is locked, making changes afterwards less flexible.

June 2017

Nathalie from Zorg-Lokaal | www.zorg-lokaal.nl

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Can't be anything else but positive. Perfect tool and even more perfect customer service.

Pros

Low costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.

January 2017

Evie from Wooninc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Great product and perfect service

It's easy to use and almost everything is possible. When you need help, the customer service always responds within the hour.

Pros

It's easy and simple

May 2017

Asmeet from Genentech

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Seamless

Pros

It's easy to use and the customer support is amazing and fast (even when you're using the trial version)!
There are no pushy sales people involved and the pricing is super simple.
The features that you get apply across any plan you purchase.

Cons

I haven't encountered anything that I dislike about the software. So far everything seems to be going well.

January 2017

Patrick from Securex

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

User friendly and great customer service

This tool gives you in a split of a second an overview of the results of the survey you launched. When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution.

Pros

User friendlyness and a great customer service

Cons

Building a survey is not always that easy and integrating data files needs good and accurate knowledge of the tool (e.g. abbreviations of the countries)

September 2017

Jonathan from Proximus

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

The support is definitively one of their strongest point. The product itself is very usable.

Pros

The support. Also the tool is overall very nice to work with and feels very 2017-ish interface wise.

Cons

The lack of advanced functionalities beside branching - way more control over the surveys would make it even more powerful.