About SurveyGizmo

SurveyGizmo is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features include survey scripting, advanced logic, email campaigns, data import, reporting and distribution via mail, link and social media.

The solution enables companies to collect feedback, assess offerings and understand market needs via research. Other features include compliance management, data cleaning, quota application, conjoint analysis, crosstab analysis, open-text analysis and coding.

SurveyGizmo allows users to work on multiple surveys at the same time. It supports multiple languages and protects the data by using anti-hacking measures, ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

268 Reviews of SurveyGizmo

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(179)

179

4 stars

(60)

60

3 stars

(20)

20

2 stars

(6)

6

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 268 results

January 2020

Anna from Compassion International

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

SurveyGizmo vs Qualtrics

Pros

Super easy to use and navigate. Love the design features.

Cons

Certain functionality is difficult like using translation and survey navigation features.

Reasons for Choosing SurveyGizmo

It is much easier to use. Qualtrics analytic tool is also very slow moving.

February 2020

Susanna from Self-Employed

Company Size: 1 employee

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

SurveyGizmo Review

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Reasons for Choosing SurveyGizmo

It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint.

June 2020

John from Roth Immigration Law Firm

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

Lousy Customer Relations

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Reasons for Choosing SurveyGizmo

Better piping functionality.

April 2020

Joshua from Josh The Copywriter

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]

I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.

Pros

What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

Cons

I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.

July 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2019

Quite good, just a bit pedestrian sometimes

Pros

Has a lot of nice features and looks pretty good on mobile

Cons

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

Reasons for Choosing SurveyGizmo

Typeform didn't have customisable skip/jump logic that suited our needs