SurveyMonkey Software


 

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.

 

SurveyMonkey - Data trends
 
  • SurveyMonkey - Data trends
    Data trends
  • SurveyMonkey - Completion rate
    Completion rate
  • SurveyMonkey - Survey creation
    Survey creation
  • SurveyMonkey - Survey list
    Survey list
  • SurveyMonkey - Collect responses
    Collect responses
Supported Operating System(s):
Web browser (OS agnostic)

2,230 Reviews of SurveyMonkey

 

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Software Advice Reviews (69)
More Reviews (2,161)

Showing 1-20 of 69

Teresa Herbic from Author, Contract Writer
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Survey Monkey Enables Quick Surveys and Efficient Results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Survey Monkey is reliable and a great survey-results producing option for your company.

Pros

Survey Monkey is an excellent program for conducting quick surveys online and producing results that are easy to analyze and efficient for your firm.

Cons

n/a I like Survey Monkey for quick and simple surveys especially. Extensive surveys are also possible, however, I believe the greatest opportunity here is for simpler questionnaires and surveys.

Review Source
 
 

Carmealy from YES Prep Public Schools
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Satisfactory survey creation and analysis experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a really useful tool and very easy to use. It is easy to create a survey, read the final results and provide an open response. All with simple steps. It can be a bit expensive, but that does not mean it is not excellent to gather the necessary information for my work, all from a more interactive and easily accessible perspective for other users. It has been an effective communication platform, together with my work team allows us to interact directly with clients and in this way obtain all their opinions. In general, the data reports worked perfectly for us to obtain general knowledge about how we work in general aspects.

Pros

It is easy to build and send surveys with a simple and attractive format, analyze all the results automatically, showing all the final results in excellent charts and graphs. It is an incredible alternative that allows you to connect with many people through the different surveys, offering the possibility of collecting all the data in a simple way. It is flexible and very diverse, it contributes with the construction of the surveys, but I can customize it according to all my requirements and objectives, it is totally adapted to my needs. It has very different characteristics and functions. I can create open answers, upload photos and graphics, all together make implementing the software much simpler and incredible.

Cons

The price for a premier version, with some features included, is a bit high; much more than I am willing to pay. It does not seem fair that to include a single feature needed to be able to continue working with the software in a more comfortable way, I have to join completely a different version, much more expensive. Some formats can be a bit limited, it creates some technical conflicts when viewed from another device than the computer version.

Review Source
 
 

Erin from SITE Resource Group
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Great features, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- it's very easy to develop a survey
- there is a good bank of survey questions to choose from when developing your survey
- nice design templates you can choose from
- lots of question types (i.e. rating scales, multiple choice, etc.)
- you can set it so that if a respondent answers a question a certain way, they will jump to another question (i.e. if "yes" go to question 2, if "no", skip to question 5)
- you can easily sort through and analyze the results
- there are settings so responses can be made anonymous
- there are settings for when the survey will open and close so will happen automatically
- very inexpensive

Cons

I don't think there is anything that I have found especially lacking especially given the price to use the product. It has done everything I've needed it to do.

Review Source
 
 

Chuck from Englewood Construction Inc.
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

So easy a monkey could use it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey Monkey has a great user interface not only for setting up your survey to the end user providing the information.

Cons

There is absolutely nothing to dislike about Survey Monkey. It is easy to use on the front end and the back end. It truly is as good as the information you are looking for.

Review Source
 
 

Katiuska from Ahold
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Monkey its very comfort to surveys.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a pretty good software that has allowed me to create surveys quickly and easily, making its performance excellent, since I have obtained multiple benefits with SurveyMonkey.

Cons

I do not like Survey Monkey's quality since I have noticed that it has varied a lot. Usually before it was pretty good and now it's a little slow and I do not know by least I think they should improve that and add more features and designs.

Review Source
 
 

Kayla from Nextec Group
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

SurveyMonkey is the best survey platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Super user-friendly. Makes surveys very simple. Is a free survey making tool. Is easy to make surveys or to take surveys.

Cons

There are no cons with the SurveyMonkey program. If there was a way to integrate SurveyMonkey on to other websites, that would be nice.

Review Source
 
 

Dashen from Data Science Central
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

With nice suirveys very easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like SurveyMonkey because I consider it a pretty good commercial platform and with a quite considerable user experience, it's great to be able to design surveys with a template that they offer you, there is a lot of ease in this platform.

Cons

I think that here you should improve different features that are causing the loss of many users, as it is the rates they currently have, is a subject that must be discussed enough since the benefits do not give a good view for quality-price.

Review Source
 
 

Jamie from Toole Design Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For surveys, don't bother to look elsewhere.

Pros

It works. You have so much customization- even in the free version. The templates they offer are helpful, the reporting is really useful, the ability to sort responses by specific question answers... Really well-designed tool.

Cons

What don't I like? Honestly, complaining about SurveyMonkey is pretty petty. I could complain that I wish I got more than ten questions for free- or more surveys for free- but really, they are a company that need to (and deserve to) be able to pay their employees. So... no cons.

Review Source
 
 

Chiamaka from Cranfield University
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It helps in feedback to change or improve existing techniques or add new ones.

Pros

Easy navigation of the software to write your survey is very advantageous, and hence does not need any professional experience.

Cons

A bit tricky when it gets to the end of the survey as it does not indicate confirm to submit, you just click next and the it submits.

Review Source
 
 

Joseph from Freelance
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great surveys For great results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite all it is an excellent platform for surveys Creation.

Pros

Survey Monkey is the leader (in my opinion) when it comes to surveys and it is very intuitive. It allows you to create astonishing surveys for personal or also company use. Get your hands on the data you are looking for with different kinds of questions and all sorts of features to make your survey a master piece. Survey Monkey also allows you to get the results and analize them to get the real information behind the data you collect.

On survey Monkey you can:

-Create lots of surveys
-Use different types of questions
-Get organized data for further analisis
-Share your surveys with other users of this platform
-Put images and videos on your surveys

Cons

The thing I like least about Monkey Survey is the fact that (For the moment) you can only share the surveys with other people on survey monkey's platform and this restriction takes away some of the magic of the software.

Review Source
 
 

Sharon from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

General with comments SurveyMonkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most about the Software are the different ways of working with it, SurveyMonkey has a great design and different modalities for a greater
Performance is very easy to use thanks to the different features it offers.

Cons

SurveyMonkey is a very complete and well organized software but I do not like it, their security I think is very basic, and they should improve it to be totally complete.

Review Source
 
 

Miriam from Henkel
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

SurveyMonkey is stable and considerable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SurveyMonkey is a platform with an excellent design, and offers very good functions both for making first-hand surveys, as well as for obtaining results from different media and understanding it in different ways, such as the graphs it offers, as well as the actual results.

Cons

I would like SurveyMonkey to implement individual users for an organization, and not create one for the entire company, this would mean a breakthrough in every way and a better structuring of employees.

Review Source
 
 

Allison from Moon Juice
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The prices surpass those of any other platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SurveyMonkey is a platform in which it is not difficult to create surveys, and that is why it has won over all its competitors. This platform offers variety to be able to add everything you want, to the survey that is being prepared, the diversity that it offers, it is not given by any other platform.

Cons

It is not so nice that SurveyMonkey has such high prices, it is supposed to be a platform that seeks to make the accessibility to the surveys very cheap, and in prospective, it is not doing it, since it does not get interest from people with those prices.

Review Source
 
 

Erik from One Way Products
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Survey monkey offers customization that will take your survey's up a notch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey monkey allows complete control over question and response type. This expands a person's options far beyond traditional survey's. You can create applications or even reporting questionnaires.

Cons

Survey monkey's pricing is incremental, only allowing you access to some features if you've paid for them. This can be a problem for those in the lower brackets.

Review Source
 
 

Katherine from ClinicalRM
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Survey Monkey helps us get answers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Survey Monkey is a great product to use if you want something easy to use for the user and administrator

Cons

There are not as many bells and whistles if you are not using the max package - but other than that it is easy to use

Review Source
 
 

Allison from Lazard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

SurveyMonkey evaluates each positive and negative opinion.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros

SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons

The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

Review Source
 
 

Monica from Montea
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

SurveyMonkey and complement status in platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros


The most productive features of SurveyMonkey are the following:

- Survey interface that really encourages you to complete each of them.

- Interface of the platform with a current and very revealing design that supplements the comfort.

- Provides stability in the questionnaires and their results.

Cons

The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

Review Source
 
 

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Experience in surveys platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been of great benefit since at the moment of using it it is ideal for my type of work because by doing my surveys I can see the opinions of all the spectators.

Pros

SurveyMonkey: I like to work with this software because it is super safe and has a variety of designs that help me to make my surveys faster and easier for everyone. public who wishes to obtain information about my works.

Cons

I do not like it: What I do not like is that it's slow to load the designs, even if they added more security it would be excellent.

Review Source
 
 

Jose Luis from AKF
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Easy way for getting need data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros

I like the intuitive features available to create and send surveys.
It allows users to easily create and send surveys, collect and store data, and produce reports.
Best for begineer, it is like drag and drop.
It has pre filled forms to make making surveys faster.

Cons

Sometimes hides useful features.
The data downloads can be challenging to interpret if you are not experienced.
I would like the ability to remove the logo and therefore provide a little more personalization
Pricing is a bit high.

Review Source
 
 

Gladis from Health Net
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

A resource for obtaining opinions more often.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros

I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons

I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

Review Source
 
 
 
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Showing 1-20 of 2,161

Tracy from SnagTheDeals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

quite easy to set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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i use google forms a lot but at times there are users that can not fill in google forms so i use survey monkey for those that can not view google apps. i like the options but seems to take a long time to set up but once done its really easy to view. this is not as easy as google forms but has so many more options for a more professional look

Pros

SurveyMonkey is for anyone and everyone. can be used for business or personal use. easy to follow instructions, lots of options to design your survey.

Cons

can look confusing at first glance takes a little getting used to with so many options available .

Review Source: Capterra
 

danielle from Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to set up and send out questions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
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positive

Pros

That you can create a short survey in minutes and send it out to multiple people.

Cons

I have never had an issue with this software

Review Source: Capterra
 


December 2018

December 2018

Amazing product for students

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is easy to setup and the data provided is plenty to work with

Cons

Nothing I can think of as of right now. SurveyMonkey provides me with exactly what I need

Review Source: Capterra
 

Bobbi from Business Information Group, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great tool to get the information you need

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is a great tool to send surveys in a quick and easy way. It allows users to give a response with a few clicks.

Cons

I didn't have any challenges while using the software.

Review Source: Capterra
 

Adele from The Interfaith Association of Northwest Washington
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

An excellent easy to use data collection tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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I worked in Human Services for 10 tens serving the homeless population. I received many surveys created on Survey Monkey from the county and partner agencies. I assumed the surveys were created by a professional survey writer. When I made my first survey on Survey Monkey I was surprised by how easy it was.

Pros

This software is so easy to use that you can create informative, professional surveys in minutes even from your smart phone! Build your own survey or use one of the many templates included. You can easily add your own questions to the existing templates. Selections for formatting the questions are easy to access and apply. The analytics from the survey responses are collected and provided to you by the Software and are shareable. Even the basic free version has a lot of features. Pick the version that is right for you and your budget. I love this product. It makes creating surveys fun!

Cons

I wised that I could modify existing questions on the templates from my smart phone. However that is not that important.

Review Source: Capterra
 

Sharon from Association of Legal Administrators (ALA)
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

A great tool for creating surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

We have used SurveyMonkey for several surveys and have always had a great experience.

Pros

SurveyMonkey is very easy to use. It's a great tool for beginners but also has enhanced functionality you can play around with when you get used to it. I like the option to be able to send the surveys from SurveyMonkey or as a link in an email.

Cons

More reporting options would be helpful. The new Word Clouds are great, but it is very restrictive to not be able to export them.

Review Source: Capterra
 

Emily from Zipline Logistics
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Survey Monkey is a great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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I use survey monkey several times a year and it is perfect! Thank you!

Pros

I love the ease of use. I can very quickly survey my employees on different topics.

Cons

The free version did not allow exporting of data which made it difficult, we did upgrade though recently.

Review Source: Capterra
 


December 2018

December 2018

It does what it is supposed to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

I've use it a couple of times to create surveys (mostly for educational use during my master) and it just works.
It is easy to use and quick to get the data and results that you need.

Cons

There is nothing to dislike about SurveyMonkey. It does what it supposed to do and another more (or less).

Review Source: Capterra
 

Gigi from FDC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

customer reviews with ease

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Functionality
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Product Quality
Quality
Pros

I loved that it helped me follow up with my clients to receive their unsolicited feedback.

Cons

There was honestly nothing that I disliked about this product. It was very useful.

Review Source: Capterra
 

Ryan from The Forcecast
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Perfect way to survey

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Product Quality
Quality
Pros

We use this to survey our podcast audience for info on how to make our show better, get demos for advertisers, and collect basic info

Cons

Really, there aren't any issues we have had with the service

Review Source: Capterra
 


December 2018

December 2018

Every business needs SurveyMonkey!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Great experience! Powerful tool to design, distribute and collect surveys data.

Pros

It is easy to use and achieves very well its purpose. I like simple tools that work for your business. Every business needs a tool to design and distribute surveys in an easy, reliable way. SurveyMonkey does just that. It protects your information and lets you share all the data with your team in an easy way.

Cons

I really like everything about this service.

Review Source: Capterra
 

Nancy from Roaring Planet Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Use this for quick important survey work

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Value
Pros

We do short surveys from time to time. This is a perfect collection and analysis tool.

Cons

Costs more to layer in additional features.

Review Source: Capterra
 


December 2018

December 2018

All you need in a survey tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support
Pros

SurveyMonkey is easy to use, has all of the bells & whistles needed to run a survey, great customer service, and can be scaled easily depending on the state of your organization. My company uses it for everything from small, employee only surveys to large market research surveys.

Additionally, I love that I can pull reports out in PDF, Excel, CSV, PPT, etc and send to anyone in my company.

Cons

I have noticed lately that there are a lot more competitors on the market and SurveyMonkey isn't keeping pace with its user interface (I'll be honest, it isn't the prettiest thing on the market). Other than that though, no complaints.

Review Source: Capterra
 

Ben from Schudio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Online Survey Standard

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

SurveyMonkey allows for very quick and easy gathering of survey responses from participants with some limitations. It's easy to set up and send out a survey, and the technology to gather the responses does so reliably. Weigh up the features vs cost vs ease of use to see if SurveyMonkey is the right product for your organisation, or if it's worth looking past what many feel is the standard online surveying product to choose the right solution for your organisation.

Pros

Most people I speak to have heard of SurveyMonkey, whether that's because they've filled out a survey or sent one out themselves, and there's a reason for this. SurveyMonkey is so easy to use, and very quick to get started with.
If you want to start with a template survey that has been professionally designed and thought through, or just create your own quick survey there's options for you to use.

Cons

The free version is quite limited, and not until the top package do you have the option to remove the SurveyMonkey branding from your surveys.
There are also limitations on the analysis that can be drawn from the data provided, while it's presented nicely you don't get all of the reports that you may want within the data dashboard.

Review Source: Capterra
 


December 2018

December 2018

SurveyMonkey Review

Ease-of-use

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Pros

It's easy enough to use....although it's a lot of questions and pages to get to a finished survey.

Cons

So much spam email is sent even if you don't actually do a survey. The price seems somewhat high for the quality. Google survey is much easier and free. Although I understand they need to make money somehow.

Review Source: Capterra
 


December 2018

December 2018

Survey Monkey

Ease-of-use

Functionality

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Customer Support

Value for Money

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Usability
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Support

Just amazing and super helpful!

Pros

It was super easy to set up a survey. It was for free and people could easly fill out the form.

Cons

Unfortunately, I was not able to put more than 10 answers for free.

Review Source: Capterra
 

Dieko from Uber Nigeria.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Surveymonkey is a key tool for my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I use SurveyMonkey to get feedback data from our customers and other market players in the transportation industry within our city of operation.

Pros

It is easy to use for creating surveys and survey respondents find it easy to use too.It is available on mobile as an app. thus makes it convenient to be used on the go.I am able to create a customized link to my survey and the quality of the analytics and stats. which SurveyMonkey provides me with ,enable me better plan future surveys.

Cons

There is not much I would change as a SurveyMonkey user,perhaps I will like Surveymonkey to be more easy to customize.

Review Source: Capterra
 

Saravanan from Vembu
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

SurveyMonkey is for Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support
Pros

- SurveyMonkey is know Survey tool for professional use.
- Creating customized Survey with SurveyMonkey is very simple and easy.
- We can get the link of our survey and post it anywhere like social medias and other
communities where our targeted audience were present.
- We are use SurveyMonkey to get feedback for our service and products. After creating
customized Survey we can send the survey link to our customer to get know the feedback or
suggestion for our service and products.

Cons

- We need to create additional questions to get the details like Name and contact informations of those who fill the survey. It is good if we can get automatic sign in while filling the survey like
option available in the Google Form.

Review Source: Capterra
 

Frances from Freelancer
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Easy to make surveys, Easy to answer surveys

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Survey monkey can make, send, and compile results from surveys, it incredibly quick and convenient.

Cons

I don't like how you can't answer surveys directly in the emails you must click on the link and go to a different site.

Review Source: Capterra
 

Christina from Greater Cincinnati Behavioral Health Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good system to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like taking surveys through this program as well as sending them out to previous customers to get feedback .

Pros

This program is nice that it allows one to send out surveys to collect data to review usually anonymously.

Cons

That it does not have ease of being able to go back once you have clicked next to change responses.

Review Source: Capterra
 
 
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