About SurveySparrow


SurveySparrow is a cloud-based survey solution. Key features include recurring surveys, audience management, analytics, customization and embedded surveys.

SurveySparrow allows managers to create surveys with the help of configurable built-in templates. Managers can personalize the surveys using various types of display logic such as branching. Additionally, surveys can be set up so that users can leave comments after each response.

Surveys can be distributed over multiple channels including email and social media platforms. These surveys can be personalized with unique links for each respondent, which allows users to track responses. The reporting module allows users to analyze survey performance by downloading responses in Excel or CSV formats. SurveySparrow also integrates with various tools such as Zendesk, HubSpot, Slack, Intercom, Salesforce and WordPress.

Pricing is per month. Support is provided via phone, email, live chat and an online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of SurveySparrow

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

4 stars

(4)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 26 reviews

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August 2018

Ramon from Essence of Being

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Make surveys delicious again. For both sides, enquirer and queried!

- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Pros

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Cons

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

Chirpy Surveys

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

A new way to survey!

This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

Pros

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Cons

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

May 2018

Pranay from Reliable Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Natural, fantastic and Very simple tool to Setup survey.

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Pros

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Survey Sparrow is the best hands down

I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!

Pros

Survey sparrow has the best user interface for both the user experience and the admin experience.

It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature.

Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive.

And the front end user interface is beautiful too, it can be chat style or full page style.

I highly recommend it!

Cons

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

November 2018

Shannon from Conversion Dojo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Mobile Friendly and Interactive Survey Tool

Love it. I get better participation than with traditional survey tools.

Pros

Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

Cons

Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

April 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy and fun to use.

Overall it's quite useful and easy.

Pros

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Cons

In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

March 2018

It is a really good tool. They have the potential to be one of the best survey tool

It was my goto product because it was so simple to use. i would say simplicity is the key.

Pros

This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support

Cons

They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

December 2017

Tanner from Elevate Social

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Super simple, fun, unique and interactive surveys

Pros

It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

Cons

February 2018

Seshu from Seshu Photography

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

SurveySparrow review

I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Pros

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

February 2018

Rg from LocalBoo.st

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

This is survey in TypeForm format

Ease of getting customer feedback

Pros

It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Cons

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

April 2018

Shannon from Conversion Dojo

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

I Can Now Create Beautiful and Mobile First Surveys

I can create easy surveys for a mobile audience

Pros

They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!

Cons

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

February 2019

Juliane from Kmar Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

A survey that feels like a conversation

SurveySparrow has shed a new light onto survey dynamics in a positive manner for me.

Pros

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

Cons

The only dislike I can think of is that some of the language used in the default questions aren't worded the best.

February 2018

Jose Ramon from Sr.

Review Source: Capterra


Ease-of-use

5.0

Value for money