About Voxco Online

Voxco Online is multichannel survey software for data collection any place, any time. The solution is made for (and by) professional market researchers.

Users can drive survey efficiency with a powerful questionnaire editor that allows an engaging look & feel, robust behind-the-scenes logic, and dynamic multimedia. Clients are given a choice of SaaS or on-premise data hosting, customizable data dashboards, and personalized customer service. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia.


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

29 Reviews of Voxco Online

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

July 2019

Kathleen from RGA

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great platform with flexibility for unique projects

The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

Pros

We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

Cons

No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

Reasons for Choosing Voxco Online

It was comparable on many levels, but was a better solution for us because we are dealing with smaller sample sizes.

August 2020

Kate from SurveyHealthcareGlobus

Company Size: 51-200 employees

Industry: Market Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

August 2020

Integrated dialer and survey platform, but interface is clunky and slows agents down

Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.

Pros

You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities.

Cons

The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing.

January 2018

Dave from Market Research

Company Size: 201-500 employees

Industry: Market Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2018

not good

Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros

Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast.

Cons

It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea.

September 2019

Michael from DG Solutions, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Voxco CATI Software

We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

Pros

The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

Cons

Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

October 2018

Bonni from Walmart Canada

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Voxco Saved Us!

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Pros

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.