About Eventbrite

Eventbrite is a cloud-based event management and ticketing platform that allows users to organize events and sell online tickets for events like charity programs, music festivals, conferences, among others. The product can be accessed through a native mobile app that can also scan printed tickets.

Eventbrite offers functionalities such as creating, tracking, promoting and analyzing events. The solution also allows users to customize the designs and registration pages of events on the basis of theme or the type of event.

The analytics module helps users analyze the success of events, and users can see areas in need of improvement.

Eventbrite can integrate with other marketing platforms, including MailChimp and HubSpot. It also provides customer...


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Supported Operating System(s):

Web browser (OS agnostic)

2,581 Reviews of Eventbrite

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,687)

1,687

4 stars

(762)

762

3 stars

(100)

100

2 stars

(16)

16

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2581 results

July 2020

Sarah from Studio Flight

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Pros

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Cons

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change. The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Reasons for Choosing Eventbrite

The Facebook integration was seamless and is a very powerful feature, that's also free.

October 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Great option, depending on your needs!

I am very pleased with the services provided with Eventbrite. It streamlines and centralizes so many processes involved in planning a conference. It also helps us keep on track, advertise with social media, and track data on attendees. It's an incredible option worth considering, especially if you are hosting/leading a free event.

Pros

Eventbrite is an incredible platform for managing events and conferences. Here are a few reasons you'll enjoy it: - It's extremely user-friendly. Of course basic, background tech skills are helpful, but it's easy to get up and going and learn to navigate. - Similarly, the user interface is nicely designed. Nothing tricky or odd in my opinion - the webpage design just makes sense. - You can use it across multiple types of devices - not just limited to your laptop. - As long as your event is free, you can use Eventbrite for free - that's pretty incredible. - The web platform has always been quick and responsive with no glitches/errors. - It integrates seamlessly with many other platforms that you may be using when organizing an event (Sched, social media, etc.). This is great for promoting! - There are lots of customization features. I feel like I've only scratched the surface with all that's available. - Effortlessly creates scanning systems for participants. - Although not as powerful as the website, there is a mobile version that is growing with features. - I just love that Eventbrite streamlines so many things for me. Instead of having to jump between multiple tools/platforms for multiple purposes, Eventbrite centralizes a lot involved in our process.

Cons

I have very little to complain about with this platform, but I do think there is room for improvement with customer support. There response time was good, but could improve. It might be helpful to build out a better FAQ or help system in the website, since there isn't a lot of blogs or help available from other sources. Next, we offer a free event for educators, but I think the service charge would be expensive and cut into profits if our event was a paid conference.

Reasons for Choosing Eventbrite

Eventbrite was user-friendly, free to use for our event, and I was familiar with the platform from other conferences.

August 2020

atitaya from Horizon Headache Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Amazing scheduling/event software...with the caveat that these ratings are for a very specific niche

Overall it was an amazing experience. We registered 100-125 participants with 10 pieces of mandatory information (it was a chess tournament so school, grade, level, rating, uscf id, address, phone number, cc number, child's name, parent's name). Parents found the form and payment incredibly easy to complete. The email confirmation is a nice feature. The nature of a chess tournament is that you have to register and check-in 100-125 participants in about 30 minutes on the day of the event, and have the information fields loaded into your system the night before. Eventbrite was a perfect solution for this scenario. Free-templated website builders tend to limit the number of data fields you can collect and hiring someone was not an economical or efficient option. The record of payment and list of participants was also helpful. Setting up the first Eventbrite event was moderately time-consuming and not the easiest to get the appearance as one would like...but with some tinkering it proved to be great. Once the first event was formatted...the other 2 events we hosted were super easy to replicate

Pros

Eventbrite does a fantastic job of making itself accessible to users attending your event...and it helps tremendously with signing up a large number of participants and collecting fees. As a volunteer chess coach I was able to use Eventbrite in place of designing a website, and buying a credit card reader or square type solution. We successfully hosted three 100-125 person events (chess tournaments) and it was an amazing...5 star out of 5 star application for that size event and that frequency.

Cons

The cost (cut that Eventbrite takes out) is high. If you are running a low volume (less than 50) event...I would recommend using the free version of Eventbrite for sign up and just collect the money onsite. If you are doing a higher volume event I would recommend either hiring a helper to collect the money and invest in a square reader (or if frequent events...maybe even look into website design with payment acceptance built in). For my particular event...more information fields were needed than what free template websites allow...and Eventbrite was fantastic at being able to accommodate those needs. I love everything about the way Eventbrite works...but be careful on the cost analysis side. For us...it was the most economic/efficient way for one person to register 100-125 participants efficiently. Plan for a close to 14%-18% cut...so the efficiency and convenience that Eventbrite provides has to be worth that percentage. For my particular situation...it absolutely was.

Reasons for Choosing Eventbrite

The simplicity of being able to host the event solo without help. Getting a chess tournament started on-time is a significant part of the experience for kids and parents and Eventbrite helped stream-line the process down to where I could manage all of the moving parts. Not having to deal with payments on the day of the event increased my sanity and enjoyment by many, many percentage points...so the fee that Eventbrite takes makes it worth it. There is also an option to pass the fee along to participants...so don't let the fee completely run you off. Once in operation...the Eventbrite product performs its task superbly.

September 2020

Javier from Backwoods at Mulberry Mountain

Company Size: 2-10 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2020

Crazy High Ticketing Fees - Froze My Payouts During COVID - Won't Stand By Agreement

Extremely painful.

Pros

Eventbrite is easy to use. It's designed well.

Cons

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

Reasons for Choosing Eventbrite

A better negotiated deal originally - see previous question.

May 2020

Jennifer from FBMaryville

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Great for Free Event Tickets with Limited Seating

This is a great program for reserving spaces at events (we have only had free events that this was necessary for so I can't speak to events that you would like your attendees to pay for.) that have a finite amount of tickets.

Pros

I love how organized it keeps our organization when we have free event that have limited seating. We are able to track who is signed up, contact everyone with important event information, check people in and see where they signed up from(website, Facebook, etc.) if you are charging for tickets, there is a small fee but because I have used it for free events, I would be willing to pay for that if we were to charge for an event. It is really well thought out overall.

Cons

As a designer, I would like a few more options to be able to customize the event page. You are only able to customize a description and a specific size image. I struggled though to even find this con because it really is a great software.

Reasons for Choosing Eventbrite

It gave us the ability to let people reserve more than on ticket and make sure we didn't overbook our event. We usually use Wufoo for most of our events because of its ability to add a lot of things (and we still love Wufoo, just not for this) we need it to but we couldn't figure out how to not overbook and also allow a family to reserve multiple tickets for all of its members.