Purplepass Software

We will be a return customer! Great program for our needs.

Pros

It was very easy to use and the support was awesome!

Cons

It took us a bit to figure out how to export the data...

Awesome.

Pros

Easy to use yet very complete back end tools. Also the support is great and prompt.

Cons

I have used them 3 times and have not seen any bad things yet.

Pros

Ease of use and consistent updates of its features

Cons

Not the easiest when trying to determine your event's stats.

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Pros

Very easy to use and intuitive to figure out; customer service is excellent!

Cons

Had to figure out a few things but called customer service and they assisted.

The system made our check in process a whole lot easier.

Pros

Easy to access your event details from any device

Cons

We did have some challenges with listing all our different price points, as we give discounts and have comps for our concerts. But once we figured it out it was great.

We have eliminated​ ticket fraud with the Purplepass scanners.

Pros

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

Cons

We have had no problems with the software, ​once we learned how to work it properly​ .

I found out about Purplepass while volunteering at a different event alongside one of their executives. He was very efficient and the equipment worked really well so we decided to use Purplepass for our event "Songs Of Irish Heores", which catered to over 600 people in downtown San Diego. The initial set up was easy and the processing through the site for our guests was also pretty smooth. Over the month in the run up to the event, I had a few queries and questions. As soon as I contacted the executives, they were quick to respond and sort out any issues. It was nice to have a personal connection to a company that was only a few miles away.

Pros

I found the software easy to use. It was pretty self explanatory and the guest list upload was simple and straight forward.

Cons

Nothing. We did look into a few other sites similar to yours, but nothing showed up about Purplepass on google in our initial search. It would be great if you could boost yourselves for local San Diego companies.

In the last year we have been working on efficiency and Purplepass has really helped that transition for our organization.

Pros

I like how customer friendly Purplepass is. I also think you have an incredibly strong customer service group who is willing to help anytime we need.

Cons

I think there is a lot of room for improvements in reporting and overall functionality. But I have learned that you are willing to adapt which I think is great.

We are a small community theater and our initial ticketing platform was hosted on our own server. It worked fine at the beginning, but we started having many problems with it and it couldn't handle our ticketing load. So we started researching alternative ticketing solutions to implement. We tested around 10 different systems to determine what would work best for us. In the end, we chose Purplepass. Purplepass had the most features, was the easiest to implement, and was the lowest cost to operate. Whenever we had questions, Purplepass was always quick to respond and help us get the support we needed. We have been very happy using Purplepass. It has allowed us to increase our online sales and is the #1 way our customers purchase our tickets after only one season. We would highly recommend Purplepass to any organization, big or small, that is looking for a ticketing service.

Pros

Ease of use and cost. Good support. Lot's of options.

Cons

We had a few minor issues when we first started using it, but we were able to resolve them through support from PurplePass.

Purplepass helps me get back to teaching instead of booking appointments for our student Massage clinics.

Pros

The software frees me up from busy work so I can focus on the important details of the event.

Cons

I would love purple pass to have feature that make it able to better book appointments and not just events.

Very positive overall. I wish more people knew and used this platform.

Pros

I very much like the ease of use, ticketing widgets for my website, and the ability to get paid via direct deposit weekly.

Cons

I do wish there was an option to autofill repetitive fields like venue/cap/address (saved venues, etc.).

Pros

It is simple and easy to use. And ticket printing turn around time is very short and its affordable

Cons

website is kind of tacky and not user-friendly design.

Outstanding.

Pros

The feature/function and staff that have walked us step-by-step through the process (Jordan Marrone).

Cons

Ability to transition reports to end user in seamless fashion. Statistics...

Combining all ticketing for our event under one source was a great decision for us.

Pros

They delivered the full system we requested, and our team was so pleased with the way it worked.
Their “pricing” was also the best we had, and for a non-profit organization that was also important.

Cons

I wasn’t close enough to provide a response to this question

PP allows us to serve our customers quickly and efficiently. No customer complaints. Our staff loved the system. Thank you!

Pros

Easy to use and understand allowed our volunteer staff to learn very quickly and be of service to our customers. It was a huge improvement for us in processing and reporting. System up time was 100% and scanning credit cards, viewing the screens was awesome!

Cons

Nothing. It delivered as promised. Staff is awesome!

It solves getting professional looking tickets for your event. We are a non-profit, but I mean none at all.

Pros

It is easy to use to set up your events and decide on the look of tickets for your event. Pricing is low which makes it a great choice for small events too.

Cons

Nothing really, it got the job done fast.

Excellent. I learned about them through a referral and if I ever need anything like this again I will use them.

Pros

The hardware and software were both very easy to use. I needed the assigned seating option. I was very happy with the service. They responded to my questions quickly and profesionaly.

Cons

I don't hold many events so I'm no expert on what the cons of this service were. This was my first time using a service like this. I was able to figure everything out and had help when I needed it. Maybe as I learn more about this industry I'll be able to Nit Pic the problems of their service.

We love Purplepass and would highly recommend it to anyone who does ticketed events!

Pros

The scanners worked like a charm for us! Our Friday night show was completely sold out and we were able to get everyone in the venue within 10 mins of opening the doors. So happy with them.

The use of Purplepass for our event registration was seamless too! Our registration numbers were higher than they have been ever and I didn’t have to chase down a single dollar of payment in the process. Thanks for making my job easy!

Cons

Nothing whatsoever! Purplepass has worked with us in customizing our experience.

Pros

Easy to use, custom ticket printing is great! Fast delivery of tickets with no hassles. Had a problem with a widget and got a very fast response and fix to the issue.

Cons

I can't find anything to complain about. About the only improvement to my experience would be to offer custom ticket printing templates in a variety of formats (PDF, PSD).