



Assigned seating management




Supported Operating System(s):
Web browser (OS agnostic)About Purplepass Ticketing
Purplepass is a cloud-based ticketing and event management solution suitable for small to midsize event organizers. Key features include online pre-sale, marketing, printed tickets and wristbands, social media integration, day-of sales and admission management.
Purplepass enables organizers to sell tickets online, over the phone and through participating retail outlets. The solution offers a variety of customizable widgets which can be integrated with websites for online ticket sales. Users can design an interactive assigned seating map where guests can view the layout of the venue, see which seats are sold, which are available and preview what their view of the stage will be.
Purplepass offers custom printed ticket stock...
Assigned seating management
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Gregory from Stamps The Bar
Company Size: 1 employee
Industry: Music
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
FTMP Events
Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).
Pros
Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around
Cons
Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html
Response from Purplepass
Replied November 2018
Gregory, Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown. The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines. So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the lower right. We are here to help!
August 2019
Brittany from Arcadia Performing Arts Center
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Purple Pass
Pros
The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.
Cons
I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Reasons for Switching to Purplepass Ticketing
Their software is SO confusing. Too man options make it difficult to learn. They are also more expensive and did not carry the same customer service.
Response from Purplepass
Replied August 2019
Hi Brittany, Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source. You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for. If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (support@purplepass.com), or by the live chat on your account after you login.
January 2018
Jen from HDE Agency
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2018
Purplepass Ticketing Review
Pros
Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.
Cons
The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.
Response from Purplepass
Replied January 2018
Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this. Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them. From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.
October 2019
Jennifer from Buffalo Gay Men's Chorus
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
October 2019
Great for Small Organizations
Pros
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking
Cons
The app is still very basic, but I know it will get better with newer updates
Reasons for Switching to Purplepass Ticketing
Affordability and quality of products we received.
Response from Purplepass
Replied October 2019
Hi Jennifer, Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services. For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc... For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on. Pretty intense :)
June 2018
Selene from Scuba H2O Adventures Show/Scuba Watersports Expo
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
The software was easy to use and intuitive. Customer service was exemplary!
Easy to use, functionality, competitive price, friendly and responsive reps.
Pros
Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.
Cons
We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.
Response from Purplepass
Replied June 2018
Hi, Thanks for your great feedback! It's very much appreciated :) Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site. Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue. For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully! - Purplepass