Purplepass Software

Outstanding.

Pros

The feature/function and staff that have walked us step-by-step through the process (Jordan Marrone).

Cons

Ability to transition reports to end user in seamless fashion. Statistics...

Combining all ticketing for our event under one source was a great decision for us.

Pros

They delivered the full system we requested, and our team was so pleased with the way it worked.
Their “pricing” was also the best we had, and for a non-profit organization that was also important.

Cons

I wasn’t close enough to provide a response to this question

PP allows us to serve our customers quickly and efficiently. No customer complaints. Our staff loved the system. Thank you!

Pros

Easy to use and understand allowed our volunteer staff to learn very quickly and be of service to our customers. It was a huge improvement for us in processing and reporting. System up time was 100% and scanning credit cards, viewing the screens was awesome!

Cons

Nothing. It delivered as promised. Staff is awesome!

It solves getting professional looking tickets for your event. We are a non-profit, but I mean none at all.

Pros

It is easy to use to set up your events and decide on the look of tickets for your event. Pricing is low which makes it a great choice for small events too.

Cons

Nothing really, it got the job done fast.

Excellent. I learned about them through a referral and if I ever need anything like this again I will use them.

Pros

The hardware and software were both very easy to use. I needed the assigned seating option. I was very happy with the service. They responded to my questions quickly and profesionaly.

Cons

I don't hold many events so I'm no expert on what the cons of this service were. This was my first time using a service like this. I was able to figure everything out and had help when I needed it. Maybe as I learn more about this industry I'll be able to Nit Pic the problems of their service.

We love Purplepass and would highly recommend it to anyone who does ticketed events!

Pros

The scanners worked like a charm for us! Our Friday night show was completely sold out and we were able to get everyone in the venue within 10 mins of opening the doors. So happy with them.

The use of Purplepass for our event registration was seamless too! Our registration numbers were higher than they have been ever and I didn’t have to chase down a single dollar of payment in the process. Thanks for making my job easy!

Cons

Nothing whatsoever! Purplepass has worked with us in customizing our experience.

Pros

Easy to use, custom ticket printing is great! Fast delivery of tickets with no hassles. Had a problem with a widget and got a very fast response and fix to the issue.

Cons

I can't find anything to complain about. About the only improvement to my experience would be to offer custom ticket printing templates in a variety of formats (PDF, PSD).

Pros

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Cons

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Pros

Purple Pass was easy to use. The customer service was good. They were easy to reach by both email and phone. The code was easy to add to our website

Cons

I am not in love with the design of purple pass. It could be a cleaner, more professional looking layout.

Pros

Easy to use ! Simple and fast ! The support behind it is amazing. Top notch customer service with amazing follow up ! Ticketing choices are great and fast. Payment is super fast also

Ease in tracking event guests and event security

Pros

It allowed us to track how many people were going through our doors and aided in the security of the VIP area. The app was easy to use. The rented scanners were convenient and also easy to use. Customer Service was great, who walked me through the set-up and ticket numbering process. Also, the data that was available on the website will help us better prepare for next year.

Cons

I have no cons. The only issues we had were user errors and my personal misunderstandings. I set it up as one week-long event, rather than multiple days and events throughout the week. This caused issues on our end when tickets were scanned multiple times in one day. Again, nothing to do with the software itself. We were very satisfied with the results.

Easy to use, functionality, competitive price, friendly and responsive reps.

Pros

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

Cons

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Pros

The stats and reviews of tickets sales daily ..I appreciated the easy payment deposit and processing.

Cons

The only thing I am say is that the final payment took a little longer than expected only because of tax reasons

Pros

Help line supports the magnificent features of the website; namely, video/ audio great/ ticket management charts magnificent also.

Cons

Since there is nothing negative to state about the product, I am pleased with all aspects.

Pros

Purple Pass is always available to help tailor design the software to our special needs. I especially appreciate the courtesy and expertise of the staff.

Cons

I really don't have any complaints or unhappiness with Purple Pass. We have used other providers in the past, but are unlikely to change.

Pros

SEF celebrated Holi, the festival of colors on Mar 31 at the Alameda County Fairgrounds in Pleasanton, CA. We used Purplepass ticketing as we've been doing for the past few years. Right from setting up the online ticket sales to tracking sales to shipping the onsite handheld scanners to supporting them, the Purplepass support team was very helpful, resolving our issues. We processed over 1500 tickets.

Cons

There was the occasional hiccup with a couple scanners, which is to be expected for an event of this scale, but the support team, walked us through the options and resolved issues.

Pros

The ease and user-friendly interface. I think it's a great, easy tool for events. Also, the people at Purple Pass are helpful and very responsive.

Cons

I haven't found them yet. So far, it's been great. Also, I haven't heard any complaints from anyone who has used the product.

Pros

It was really easy to set up an event and promote it. I felt it helped gain more ticket sales and interested.

Cons

It was a little difficult to navigate the platform and wished it was a little more mobile friendly. That would've made the experience a little better.

Pros

I love the box office setting. It makes it very easy to sell tickets at the door in a timely fashion. Also, the customer service is unmatched. They answer emails quickly and resolve any issues in a timely fashion. They are willing to work around our time, even though we are three hours ahead in a different time zone.

Cons

I think customers have a hard time finding events. I get calls constantly that patrons cannot find the ticket sales online via the purplepass website.

The software helped me get the the next level and helped streamline my ticket distribution process. Took me away from hours of working on spreadsheets and keeping them updated and organized.

Pros

Ease of ticket distribution, ticket tracking, reports, coupon codes etc.... Definitely user friendly!