About Checkfront


Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing.

Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts.

The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn.



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Supported Operating System(s):

Web browser (OS agnostic)

230 Reviews of Checkfront

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(145)

4 stars

(67)

3 stars

(12)

2 stars

(5)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 230 reviews

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February 2019

Daniel from Goog Knights Entertainment Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great product and great support.

The support staff at Checkfront have been very helpful and easy to work with . They helped us with a number of technical issues during the set up process. They have been great to work with.

Pros

Checkfront has many features and is extremely versatile. We run a small medieval-themed glamping venue - with many different products (accommodation, medieval feasts, classes, special events, day camps etc.) and a complicated pricing structure (different prices for different sizes of tents and weekends vs weekdays, pre-season specials, rates for children and adults, etc), as well as some operational reporting specific to glamping accommodation (such as weekly and daily reports on who is in which tents, who is checking in and who is checking out). We were having a difficult time finding an on-line booking system that would allow us to put all of our products and price structure on-line.

Checkfront has allowed us to implement most of what we wanted- but it took a lot of work and time. Now that we have it working and running on our website it is great. Simple to use and easy to train staff to administer, and easy for customers to make bookings. The team at Checkfront has been very helpful (and patient with us) during the 'on-boarding' process of getting the system set up and running as we want it.

The pros far outweigh (for us) the cons. There are so many features that we really like:
- invoices - really clean (and detailed) invoices that we can edit
- invoice flags - there are 8-10 status different flags for invoices
- tracking all comments and communications
- automated notifications to customers (customizable)
- guest information forms
- all communications

Cons

The versatility of Checkfront is also its downside, as this comes with many options and parameters to set, and some times one simple missed 'switch' or wrong option on a parameter can be frustratingly difficult to find out why something is not working as expected (or not showing up at all). There are just so many options that it took me weeks to get all of our complex items and evens and pricing structure 'coded' into the system and working as we wanted it. In the end it is all working as we wanted. I think that we got about 90-95% of the things we wanted built into our customer-facing booking page or staff-facing side of the system. While there are lots of reports that you can look at on-line, most of these are targetted towards the financial and overall management. We would like to see more operational targeted reports that can be useful to the staff on the ground who need to know who is checking in or out and which rooms (or tents) need to be cleaned on a particular day. This is all there in Checkfront, just not in a convenient report that we can send to our operational staff on the ground. But we can work around this and Checkfront is willing to listen to our requests for feature and report upgrades, and if there is enough demand they will schedule these in for future releases of the software.

February 2019

Lucy from Tos On Tour

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great System & Exceptional Service for my Rental Business

That said considering Checkfront is relatively inexpensive for what they offer and it's not a custom built program I can't really fault them. Some people complain about various needs not being met but unless you want to pay big dollars for a custom package you can't expect to have all your wish list met. I'm in the processes of resolving this by having my developer use Checkfront's API to integrate into my website. One of the things we're doing is adding Delivery and Collection as a separate step in the booking process. We've been very happy with Checkfront. I can't even imagine trying to run my business without them.

Pros

I have used Checkfront for five years and the service has always been outstanding. They always reply very quickly to my emails. I've phoned them a couple of times but really there's no need to phone as their email response is so good. It also means you have a record of what's discussed. Having an inventory based rental system that allows my customers to book online and keep stock updated keeps me ahead of the competition. I love the customised notifications that are specific to the items booked. The free add-ons are amazing. Being able to link to my accounting software makes life simple.

Cons

You have to keep a very close eye on products being returned. If something isn't returned it's very easy for it to "fall off the system" if it's not noticed on the due date. It would be good to be able to scan items back in or at the very least for the item to remain on the desktop until it's been checked off. I understand Checkfront are working on this. The only other concern for us has been that delivery and collection has to be booked as an actual item and not offered at Checkout. Our customers are confused by this no matter how many prompts we add. I believe it's because customers are used to an online retails experience where it is common practice for Delivery to offered after items have been selected and you are at the final stages before payment.

February 2019

Judi from Access Winter Park Lodging

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

4.0

Functionality

2.0

February 2019

Checkfront Booking Engine

Using Check-front as my online booking engine. Great tech support. Tech Support is friendly, knowledgeable, and usually very quick to reply.

Pros

The software is great value for the money. Best out there in my opinion. Great telephone software support during the set-up/onboarding. Ongoing support via email is extremely good, with tech support promptly replying with step-by-step detailed explanations and screen videos of how to address the issues.

Cons

1. For vacation rental managements, this software in it's current version is very awkward & time consuming to update rates, descriptions, etc if the property falls in more than one category, such as a being 4 bedroom, ski-in/ski-out, base area location, private hot tub & pet friendly. For each category, rates need to be added for that property each time a rate change or new set of dates is added. It seems to be that there should be a main listing that communicates with each of the categories the property is listed under. In the initial set-up, an "alias" can be used, but once the property is up, new rates, fees, taxes, etc have to be added to the property in each category it is listed under. Takes way too much time to do things this way. Needs to be an option to "link" the same property throughout each category it is listed in so rate adjustments can be done with just one entry.

2. Wish they had ongoing telephone support though the email support works well

3. Wish Checkfront had calendar connections with other vacation rental sites such as VRBO, HomeAway, AirBnB, Expedia, Booking.com and so one so once a reservation is made on one site, all the other booking calendars updated at the same time.

February 2019

Nick from Cairns Holiday Homes

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Checkfront review by Cairns Holiday Homes

Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Pros

The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons

Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems.
So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

February 2019

Melissa from Haliburton Forest & Wild Life Reserve Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Haliburton Forest Review on Checkfront

Overall, we have been extremely satisfied and find that checkfront has more benefits than cons, but it would be nice if the cons could be improved. We have only been using checkfront for a little over a year and couldn't ask for an easier program to use. It has definitely improved how we manage our reservations and are constantly learning about new features and how others work.

Pros

This is very user friendly, both on the back end/set up side as well as the user side. The reservation system we used to use is extremely limited. We love that we can create a reservation and easily make changes. Our old system was not as user friendly and we would have to delete a reservation and re-create it even if we wanted to something as simple as change a date.

Cons

The website version is awesome, but the mobile app is not as user friendly as we would like and we are not thrilled with the reports. For the app, we are unable to check booking documents or update the reservations. That's great that we can check them in, but if they need to add a feature or change their dates at time of check in, we have to switch over to the web version, then switch back for payment. Which is another issue. We have connected checkfront with square, and a lot of the payments don't register with checkfront, so we have to first take the payment, and then record the payment. Very frustrating. We already had a few issues with the checkfront reports, which we have been able to work around, but now that we have connected to square, we are finding it extremely difficult to balance and now our bookkeeper has to refer to multiple reports, which of course does not help. One huge thing that would help is that our items in checkfront be able to communicate with square directly. Right now they convert over and say 'Custom Amount'. In one square report the booking id is referenced, but not others. Very, very frustrating. But if an item, like snowmobile passes, could actually transfer over as snowmobile passes, that would be huge. There are a few other issues, but those are the main setbacks we have currently.

August 2018

Dylan from Red Star Music

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Checkfront Has Changed The Game

Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me.

Pros

After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone.

Pros for customers:

* No longer have to rely on getting in touch with us to book and check availability.
* No longer have to request invoices.
* Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week.

Pros for us:

* Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves.
* Protection from human error during the bookings process (on our part).
* We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings.
* We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever.

Cons

Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things:

It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though!

There are a couple of things with the mobile app however:

1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc.
2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier.



August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Versatile, Cost-Effective Platform with Good Customer Support

Checkfront helped us migrate from a very inefficient reservations system (email and paper) to one that is largely automated and this has vastly improved our customer experience, saved us a lot of staff time, and given us better tools to manage and understand our business. As a small non-profit tour operator with tight margins, we are not only very happy with Checkfront's pricing structure, but also grateful that they offer a non-profit discount. In spite of a few limitations, overall we are very happy with Checkfront and have been using it for 3+ years.

Pros

Checkfront is very affordable relative to other tour booking platforms (they charge a flat annual fee rather than a percentage of sales - which I believe is the fair way to operate), and it works great for many purposes. There are lots of options for customization, and it is easy to learn how to configure and manage the platform using Checkfront's tutorials and documentation. There are lots of helpful integrations (Stripe, PayPal, Google Analytics, etc.) that are easy to set up. Checkfront support is always very responsive and helpful.

Cons

Checkfront is designed to work across many types of booking environments including hotels, hourly tours, daily tours, weekly tours, etc. Because these types of businesses have different needs, Checkfront balances those but, in my experience, isn't perfect for any one type of business. As a tour operator, sometimes we have needed to come up with workarounds to meet our specific needs or live with certain shortcomings. Checkfront support is always helpful, but if there is a feature that you need, the best you can do is submit a "feature request" and hope that enough other people request the same feature for development.

August 2018

Anne from NovaShores Adventures

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2018

Easy-to-use booking software made in Canada

Pros

The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank.

Cons

A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this.

Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this.

July 2016

Pietra from Stellar Micro Creations

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Complicated systems for Dummies :)

I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Pros

I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Cons

I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

August 2018

Chris from Happy Cat Hotel Franchise Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Checkfront = Next Level

Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer’s reservations but we can streamline so many other elements of our system such as housekeeping as well.

Pros

Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can’t be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It’s about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we’d like to see incorporated into CF.

Cons

We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it’s necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing).

August 2018

Carrie from Willowbrook Cabins

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Perfect for our Family Business

Really, us integrating Checkfront into our website and online booking was a game-changer for our family business. It has literally saved me so much time and sanity on making/changing/cancelling customer reservations, as well as monthly reports for my own records (and comparing year over year data), as well as for Hotel Tax, and easy viewing for scheduling our employees and cleaning. A true game-changer for taking our business to the next level.

Pros

Seamless integration with our website. Easy to streamline with our credit card processor. Powerful Reports at our fingertips. Customer Service if there is an occasional snafu. Helpful community and tutorial videos when setting up new accounts, items, events, etc.

Cons

This was tough, but of course there is a bit of a learning curve when you are first setting up all the parameters that are right for you business. Plenty of customer service and a large community support to post your questions, or search for an answer because someone has already crossed that bridge successfully. Also loved that once I set up my "Item Event" (think: 3 day minimum stay for Labor Day) then I can easily use a copy button to make each subsequent year's Item Event. So I do not have to recreate the wheel.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money