Capricorn vs CIS Utility Billing

Capricorn has 13 reviews and a rating of 4.69 / 5 vs CIS Utility Billing which has 157 reviews and a rating of 4.57 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.69 / 5 (13)

4.57 / 5 (157)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

March 13, 2019

April 16, 2018

Pros/Cons

  • Pros

  • Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.

  • The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

  • Cons

  • The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles

  • Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

  • Pros

  • Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

  • Cutting Edge, user friendly, multiple reports, great customer history. Staff is very knowledgeable and has a quick response time. Constant upgrades and updates.

  • Cons

  • Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

  • Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux