CIS Utility Billing vs Muni-Link

CIS Utility Billing has 157 reviews and a rating of 4.57 / 5 vs Muni-Link which has 60 reviews and a rating of 4.73 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.57 / 5 (157)

4.73 / 5 (60)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

April 16, 2018

May 13, 2019

Pros/Cons

  • Pros

  • Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

  • The software is easy to use; the company is excellent in its implementation; tech support is great - the response time is excellent; and there is not enough this company can do for it's patrons.

  • Cons

  • Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

  • Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

  • Pros

  • The flow for the billing is very nice. No jumping around from one screen to another.

  • The software is very user friendly. In addition the staff is very easy to work with and very knowledgeable.

  • Cons

  • The price is a little high compared to what we had been using, but the product is better.

  • THERE ARE SOME REPORTS THAT I WISH WERE ALITTLE MORE DETAILED, BUT OVERALL A GREAT SOFTWARE

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux