About El Dorado Utility Billing

El Dorado by Creative Technologies is a cloud-based customer and meter management solution for utility companies to manage their billing process. It features meter reading, billing analytics and usage tracking. Users can set up utility bill projections for multiple customers based on meters’ historical average.

El Dorado includes online bill payments, a biller portal, billing forms and service order management. The solution allows users to set up customer alerts for very high or very low usage. Users can choose and customize invoices from preconfigured post cards or electronic invoice statements.

The solution is used for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards...


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Supported Operating System(s):

Web browser (OS agnostic)

55 Reviews of El Dorado Utility Billing

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(27)

27

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

February 2020

Michael from Somerset Domestic Water District

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Water utility software

A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Pros

Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Cons

Tablet app should have an auto-transfer feature vs transferring the file.

Reasons for Choosing El Dorado Utility Billing

Best GUI interface, best price, best support which all started with top tier sales! [SENSITIVE CONTENT HIDDEN] are the best!

Response from Creative Technologies

Replied February 2020

Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.

March 2019

Gwen from Lander County Combined Sewer & Water District #2

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Pros

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Response from Creative Technologies

Replied March 2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

March 2017

Kristi from Avila Beach CSD

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

March 2017

Utility Billing Software Review

Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Cons

"Find" feature is frustrating. Quick Reports are frustrating.

June 2020

John from River Park Utilities Management Association

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Go for the full gammit

Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

Pros

The reporting of v10 is so much better than v9. The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve. By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

Cons

I would like to scroll through account manager.

Reasons for Choosing El Dorado Utility Billing

Individually, pricing was higher than the package deal offered by Creative. The fact Creative created all of the software they sell ensures proper communication between them.

Response from Creative Technologies

Replied July 2020

John thank you for your review and kind comments. Every customer is important to us and we appreciate your business. We are pleased your utilizing all the features of El Dorado and our Intuity customer portal. We will keep innovating and improving so we can stayahead of the technology changes.

March 2018

Akenya from Jasber Utility Services, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

My experience with the software has been good; however I would love to see some improvements.

Pros

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile. 2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see. 3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements. 4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.