About Rural Billing


Rural Billing is a utility billing solution for small utility companies in rural areas. The solution allows users to create customer profiles and set up tariff plans. Users can create multiple rate plans based on a combination of services offered, and they can change plans when required.

Rural Billing interfaces with major meter vendors like Sensus, Neptune, Mueller, Master Meter and more. Key features like electronic billing and online payments are offered. The solution allows users to add as many customers as needed. It is compatible with many meter-reading programs.

Pricing is based on the number of customers serviced. Support is offered via email and phone.



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Supported Operating System(s):

Windows 10

41 Reviews of Rural Billing

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(37)

4 stars

(4)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 41 reviews

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June 2016

Sandra from Millerville Water Authority

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

AWESOME SOFTWARE

I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Pros

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Cons

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

July 2017

C. Darren from Englewood-Hulls Water System, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2017

Rural Billing is by far the most user friendly software we have seen when comparing to others.

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Pros

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

January 2018

Mary Lou from City of Hampton

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Very user friendly.

It helps me manage my water utility with billing, reports, usage, etc.

Pros

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

September 2016

Susan from Village of Pleasant Hill

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Rural Billing is a great product!

Rural Billing is an excellent software program. It is easy to learn and easy to use. It's features are very useful. Customer support is always available and any questions are answered in a timely manner.

Pros

The software is very easy to understand and use.

February 2011

BRENDA from COOK SPRINGS WATER AUTHORITY

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2011

MY JOB- MADE EASIER

110 %.....Would recommend to everyone.....As close to a perfect program as you can get.....

Pros

Nothing negative about Redline. Easy to use,
even for a computer illiterate person .Every report you can think of .. space for additional info... such as spouse, mate, SS #, drivers license, etc.
Handhelds are great .They alert you if reading seem to be out whack. Messages can be entered..example .. BAD DOG, etc.
Billing easy & fast. .. by account #, zip code, etc.
Entering new customer - a breeze. Refunding deposits simple. Entering pmts, easy. Mistake made...easily fixed. Wrong ck # can be fixed.
Adj. can't be made without an explanation... Really like this feature. Redline is a secure system. If I need help (which, sometimes is often) I email Eric & have a response or a call shortly. Make a mistake, Eric fixes them or tells me how to fix . I need something not in the program & it will benefit others, he will try to incorporate it into the program.
I LOVE THIS PROGRAM. HIGHLY RECOMMEND IT .Feel free to email me.

Cons

The only con I can think of, is that all water system don't have Redline. If we were all linked together perhaps we could catch all the customers owing money that move to another water system or put the water in someonelse's name.
Or maybe we're the only system that happens to....ha

August 2017

Kathy from Town of Cokedale

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

difficulty in coordinating communication between two programs.

The ability to up grade and to modernize to adapt to our changing needs.

Pros

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

Cons

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

June 2018

VERLORIA from Internet

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I HAVE HAD NO PROBLEMS WITH THIS SOFTWARE; VERY USEFUL SOFTWARE.

ONLINE SUPPORT IS VERY GOOD AND ALSO ALL THE UPDATES.

Pros

I LIKE THE EASE OF USING THIS SOFTWARE. IT IS VERY EASY TO USE AND I LIKE NOT THAT THE CUSTOMERS HAVE THE OPTION OF PAYING ONLINE.

Cons

I DO NOT HAVE A PROBLEM WITH THIS SOFTWARE AT ALL. THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. I AM VERY SATISFIED.

October 2018

Kim from Okmulgee RWD#21

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

office manager

Pros

It's user friendly, quick response when having issues

Cons

Still haven't got addresses to flood into our software for AMR reader.

November 2017

Evelyn from City of Hawk Cove

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I have never had any issues with getting help!

Pros

I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need.

December 2016

Jolene from City of Rexford

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great for a Small Town

Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it.

Pros

Ease of use. Nice looking system. Gets the job done.

August 2014

Chad from Village of Arrowsmith

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

Redline Data Rural Billing Solution

Our community purchased the Redline Data Rural Billing Solution over a year ago. We are a small community that needed a solution that was easy to impliment and maintain. This solution was perfect for what we needed from both a cost perspective and functionality. We were able to install and configure the solution within a few days and it was very easy to convert our manual billing system over to the Rural Billing solution. The Rural Billing application includes all of the features and functions that high dollar solutions include, but cost is based on the size of your community. The Redline support group is top notch and they go out of their way to work with their customers to ensure that problems are taken care of in a timely manner. We have been very satisfied with the billing product and services that we have received from Redline Data.

June 2013

Becky from Village of Belle Rive, Water Dept.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2013

BRIVE

This is the only water billing program I have used, and I have used it about 18 months. The program has a lot of features that we don't use, but I think we should. The help desk is excellent. The program creates very useful reports.

Pros


The program is easy to understand. When you have several entries of money, it always lets you know if it adds up. If you have a problem or question, you can send an e-mail or phone call to the help line and quickly get it corrected. I enter payments and readings.

Cons

We do not use the automatic meter readers so I can't tell you about them. Also, we enter all payments as cash, and we don't do receipts.

January 2016

Stephen from PWSD #4 Bates County

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

January 2016

I have had a good experience with the software.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Response from Redline Data Systems of Redline Data Systems

Replied February 2017

Thank you for your review! Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired.

August 2015

Barb from PWSD #2

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Rural Billing is one of the easiest software packages I have ever worked with. Great package.

Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!!

January 2011

Amy from Water Works & Sewer Board of The City of Ashland

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2011

Excellent Program

I have recommended this program to several systems who are now using it. I have had systems come to my office to view the Rural Billing set up and it's operations.

Pros

The program is easy to learn and use. Excellent Technical Support. Technical support is easy to understand, and they are quick to respond to any situations. When I have a question, I always speak to the same person, who knows my system. It is not a different person every time I call.

Cons

We have no complaints.

October 2014

Sandy from Hamilton County BOCC

Review Source: Capterra


Ease-of-use

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