About 365villas

365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also he...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

132 Reviews of 365villas

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(96)

96

4 stars

(30)

30

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 132 results

January 2021

Taylor J. from ELEVATE Host Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Easy & effective to use PLUS an outstanding support team to help you along the way!

Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life!

Pros

365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!

Cons

There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.

December 2020

Tormod from Villa Heidi AS

Company Size: 2-10 employees

Industry: Translation and Localization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.

Pros

The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it. We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team. It is easy to use and the customer support is ready to solve any question we have.

Cons

After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Reasons for Choosing 365villas

1. Software functionality 2. Easy implementation 3. Easy to use 4. Fantastic customer service

March 2021

Mark from Avanti Motorhomes

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

A fantastic system that is working well for motorhome rental booking management

[SENSITIVE CONTENT HIDDEN] has been a very proactive sales account manager and a great ambassador for 365. Technical support was a bit slow in responding at times but overall very good.

Pros

The templates that we were able to bespoke to make usable for a leftfield need. Motorhome rental is not the typical client makeup, but the guys supported us well to look at how we could adapt the system to provide a website and customer booking system that far surpasses the customer experience provided by other competitors

Cons

Check-in and check-out days should be represented on the calendars. Would benefit from having more ability to add custom fields and workflow automation for post booking activity. The ability to capture leads that haven't progressed to a reservation and expressions of interest and set tasks and activities

Reasons for Choosing 365villas

Provided a better front end experience for customers and the integrations into WP templates

March 2019

Jan from Urlaub Hamburg Altes Land

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

industrie's leading software - A nightmare

It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Pros

- Some employees really tried to help us. - Sales presentation is really good

Cons

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised

Response from 365villas.com

Replied March 2019

97.5% of our reviews are very positive. Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/ It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait. Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him. Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised. Other providers should beware before partnering with Mr Kramer.

February 2021

Brandon from Maggie Valley Rental Homes

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Hands down best vacation rental software out there

365 Villas allows me to manage my 5 vacation rentals with minimal effort on my part. Their platform has allowed me to automate everything once the booking is entered. I have been a user since 2016 and literally could not do what I do without their platform. I list on all the popular booking engines as well as take direct booking from my own site. 365 Villas consolidates all my bookings into a single dashboard with daily e-mail reports for check-in’s and outs. I would recommend the 365 platform to anyone looking to make their life easier when it comes to managing their vacation rental property.

Pros

Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot.

Cons

The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software.