VRScheduler Software

This program solves the problem of needing to interact with home owners or property management as frequently due to the live interaction with ICal links, we love that! and so do the home owners!

Pros

The Live interaction with customers/clients. Very quick and accurate! There is a lot of customization options.

Cons

It seems like there are a lot of ways to get the same task or job done in the program I feel that it would be more helpful to simplify and narrow that down.

Overall, I enjoy this program. I can track what I need to and give answers to people when they have questions.

Pros

I feel this is very user friendly. I've been able to figure out most items on my own, but when I have questions, my support person is extremely helpful. I have even been able to train my counterpart over the phone. It's so nice to track employees, housecleanings, maintenance issues, etc.

Cons

There are a few kinks that I've come across that make it a little time consuming for some tasks - but they have integrated some of my suggestions almost immediately for ease of use.

We have been able to easily schedule all of our cleaning and maintenance services. Communication with all individuals that work with us is easy and all in one place. Every individual has a dashboard that is easily accessed on phones or computers. As a company, we have access to everyone's dashboard. Pictures can be uploaded for every property, which makes it easy to make sure things look right. The customized checklists have made life easier by allowing us to know what is happening at every property. Overall, we have been very happy with the service and the product!

Pros

The software is easy to use and intuitive. I had tried a few other programs and could not figure them out without a lot of help. VRScheduler seems easy to move around in and set things up. If you do need help, the customer service is fantastic. I really appreciate the automated rules that allow us to set things up and then not have to worry about it.
We currently service 40 Vacation rental properties (VRBO and AirBnb) and growing. We love that the cost of the software is very affordable and easy to use to communicate with everyone involved in our services! We are able to keep track of everything! I would absolutely recommend VRScheduler for the value, the software itself and the service!

Cons

Any cons I have experienced were quickly taken care of by the technical team and the customer service has been extremely personal and helpful!

This program has freed up a great deal of my time and makes it much easier for my manager to organize her time.

I have to say that Customer support is an amazing resource to have.They simply gets us and never hesitates to answer any questions that arise.

Pros

It takes hours away from scheduling and juggling many many clients and their different calendars and endless texts, calls and emails.

Cons

I'll let you know when I discover something.

We have been very pleased with the features of the software and responsiveness for customer support. In fact it is quite robust, and we are continuing to learn about some of its features which can help us improve operational efficiencies.

Pros

With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!

Cons

It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.

Excellent level of service we have seen a steady stream of software enhancements made already. The value is excellent for how powerful this software is to our operational efficiencies.

Pros

The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.

Cons

The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

My experience is fantastic. I am so relived we finally found a software program for scheduling staff and guest needs that actually works. Our company has about 130 plus properties. This company is great to work with and has been more than accommodating to us and has been constantly improving anything brought to there attention. I have looked for over 4 years and use to manually do all the schedules and payroll. This saves time, it makes sure things get done, it creates a lot more structure, puts you more on auto pilot, can customize things to fit your company needs. My staff loves it also. I don't know what I would do with out it now that I am in it completely!

Pros

It puts my mind at ease knowing I can rely on this program. Everything that pops up moment to moment gets scheduled in ASAP, this way nothing is missed. It is integrated with our reservation system and everything is kind of on auto pilot. The owner is awesome to work with and very accommodating. This is a very workable system.

Cons

Could use a APP on this program. I also would like when I inactivate employees on the VR, if it would delete them altogether and maybe be able to pull up in a archive folder instead. That way won't loose their info, but its out of the way for when you run reports . Same thing with starting a new property, can archive or delete old rules to not have to scroll though. Nothing major.

VRS has been very helpful and useful for our whole company. Customer support, has been amazing at assisting and is always available when needed.

Pros

It is very user friendly and will sync with other calendars

Cons

A lot of data needed. Once put in everything works great though.

Savings in staff time and money. Ability to see all that is going on with over 200 homes at a glance, from cleaning to pools I can see what jobs need to be done, which team member is taking care of the task and with the app we know where everyone is at every moment in the day.

Pros

VRScheduler has cut my costs and my time in half. Scheduling cleaning, linen as well as pool and hot tub cleaning can be a time consuming job. VRScheduler does the work for us and has also cut down on payroll time as well as billing errors. With 2 offices and over 200 homes there is a lot to attend to on a busy weekend. Team has worked to set up even the smallest detail just the way we need so that all departments and all tasks work together seemlessly.

Cons

Honestly, I have not found anything I do not like. It is easy to learn, easy to use and again, with the great customer service when we do find something we need to change, it's taken care of right away. There has been ample training along the way and for all the features not to mention the time and money I am saving... I am confident we'll be a customer for years to come. We've tried other softwares, VRSchedule is by far the best we have found for our industry and our needs

Pros

I like everything about the software. It seems to manage our tasks really well and keeps everything organized.

Cons

maybe be able to reopen a task after it was completed in case you had to go back and do something else that you need to clock time for.

Pros

It has helped my dad double his property rental business from 50 to 100 units. Exciting product that has made running so many properties a breeze

Cons

I would have liked some more help getting going. It was tricky to onboard my over 100 properties. Thanks for a great product nonetheless.

Pros

Less manual data entry and alerts on new bookings, an easy way to delegate tasks. Automation! It helps us automate the process of making our housekeeping schedule by instantly gathering data from our reservation software. Then all we have to do is simply move around tasks to different staff members and different days. It saves us a LOT of time and we can focus on strategizing the schedule and doing other things.

Cons

Could be a little more sophisticated in areas, app runs a little slow. Sometimes I cannot open the app easily and pull it up. I wish that I could easily access/see the dashboard view on my phone. Not as mobile friendly as I would like. Often times we are managing the schedule remotely or on-the-go and our mobile is our only tool and we need to see the big picture. I want to know what everyone is doing and where everyone is at on my phone.

I was previously keeping track of cleanings and delegating cleanings manually and using this software has enabled me to be more efficient and productive and has minimized the amount my human error margin.

Pros

LOVE THE CUSTOMER SERVICE. My point of contact is superb. Always super quick to reply, friendly, professional, and most importantly she knows her stuff and has resolved any issues and answered any question I've thrown her way. The software is also pretty simple and easy to learn and therefore easy to teach others how to use.

Cons

The only downside I would say is that when they do updates (which fortunately isn't that often) the software will act a little buggy for a day or two, but nothing major. Definitely small ticket items such as a cleaning showing up twice, but if you contact them they'll always fix it.

I get time to spend with my family. Absolutely invaluable.

Pros

VRScheduler is the only scheduling tool I have found that accommodates both my full-service rentals and the owner managed properties cleaned by my company. Before VRScheduler we spent hours copying booking dates into spreadsheets and other software programs. VRScheduler has turned a 20 hour a week task for my manager into 2 hours a week. With VRScheduler I can now grow my vacation rental business without the worries of missing cleans or maintenance tasks.

Cons

It does take some focused energy to set up, but their customer service is there to help with every step.

save time and more efficient operations tracking

Pros

how very easy it is to customize to my business needs/goals user friendly/ having the programmer listen to my feedback and build in to the system, it can grow with my company needs

Cons

not ability to block out time off requests from auto scheduling/ color coded regions only-more employee information field

Pros

My husband and I manage our vacation rental on our own but we utilize an outside cleaning company. They recently switched to the VRScheduler system. It has been easy to use, I no longer have to manually send a spreadsheet of upcoming bookings. I am able to easily view all bookings, scheduled cleanings and most importantly reports of any damage in a very timely manner. Love how it integrates easily with our Airbnb and Homeaway. Less work on my end, no longer have to update separate calendars. I really like it so far!

Accuracy, ease, time saving, streamlined organization. Everything is now easily track able and kept in one place.

Pros

I can't say enough good things about VRScheduler. I have been managing the housekeeping division of a growing property care company in a premier recreation and vacation destination for 4 years now. We service vacation rentals from fully managed to just maintenance cleaning and everything in between. Before VRScheduler, I had been scheduling via emails with owners, spreadsheets with bookings and a separate database for my employee schedule. This was overwhelming, time consuming, and in busy seasons, it felt impossible to maintain accuracy. We are now up to 81 properties and are continuing to grow. VRScheduler has made this possibility a reality!

Cons

An area for property inventory would be great, and I have been told that this is currently being developed.

Scheduling cleaning staff, scheduling maintenance tasks & having a great master calendar at a glance.

Pros

Was easy to set up and use from the start and one of the rep is extremely helpful and personable.
My cleaning and maintenance staff have loved using it and we are all saving valuable time.
It was a wonderful tool while I traveled for a week, staff was able to communicate with me and easily alert me of issues.

Cons

I would love to have an app for my phone.

We are having better communication between office employees and on site employees!! It has stream lined maintenance issues and ensured they don't fall through the cracks.

Pros

I love knowing when the staff are done cleaning a home and that they have to go through a checklist before indicating it is done. I love the color coding and ability to add notes about groups check-in or out special needs. Being able to communicate with the staff without having to text back and forth.

I have centralized managing my crew schedule and I can quickly check if all task are assigned and accepted by the team. I increase my confidence in the planning of tasks.

Pros

THere is a lot of automation, very intuitive interface. You can do a lot of customisation to fit your need. COnnection with my channel manager make experience very smooth. It helps me to manage my cleaning schedule and to stay on top of things.

Cons

MAybe too much of customisation. There is a lot of option and it may be confusing sometime to understand what are the consequences of ticking a box. However, support is very responsive and helpfull.
Dashboard for employee could be improve as they are not always savvy persons. It takes some trial and error to make them understand all functionality. They provide a link to the dashboard instead of an app to download. As people tend to be used to have a app on their screen, it take them some time to understand they can access this link as easy as an app.