About Showpass

Showpass is a cloud-based ticketing solution designed for promoters and entertainment groups of all sizes. Features include event management, box office management, fundraising management, barcode scanning, ticket brokering and more.

Showpass helps users to create custom events, set their tickets and quantities, create season ticket packages and provide customers with ticket bundle packages and incentives for attending multiple shows. The solution also features a campaign monitor tool that provides users with templates for creating custom marketing emails and SMS campaigns.

Additionally, Showpass features multiple analytics functionalities such as real-time metrics, sales tracking, ticket inventory management and more. The solution also offers users m...


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Supported Operating System(s):

Web browser (OS agnostic)

73 Reviews of Showpass

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(54)

54

4 stars

(18)

18

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 73 results

March 2020

JEFF from LEVY

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

ShowPass to Keep Your Event or Find an Event

As noted above, Showpass is currently showing a sense of care and concern with the pandemic coronavirus by giving their clients a sense of less worry as events are being cancelled or postponed. Truly stepping out front to ensure credits, refunds and a general sense of compassion as we all endure this terrifying time in our world. Their commitment to our ( me as a user ) safety and well being with minimal losses that are out of our general handling are exactly what Showpass is playing a larger role in. This gives a lot of us a sense of satisfaction and excellent customer service. They are a large leader in event sales and in the scope for people putting on these events as well. They keep us a little calmer by showing how well they value their clients.

Pros

I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work.

Cons

I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me.

December 2019

Wendy from Crankworx Events Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Crankworx Review

I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

Pros

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

Cons

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

December 2019

Oliver from Electric Love

Verified Reviewer

Company Size: 11-50 employees

Industry: Music

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2019

Showpass Review

Top notch, love the low service fees

Pros

Everything is very easy to use including the app which helps with check ins and stats while away from the desktop

Cons

Not many cons. Some question take awhile to respond from reps but our main person [SENSITIVE CONTENT HIDDEN] is amazing. Always hear back ASAP even over the holidays :)

Reasons for Choosing Showpass

They are leaders in our industry and we’ll trusted.

Response from Showpass

Replied January 2020

Hi Oliver, we're glad to hear you find Showpass so easy to use! We'll take your feedback on response times back to the team. We're rolling out new chat support fairly soon which will allow you to get answers to questions sooner and connect with our team in real-time. :)

March 2020

Erin from Born Colorado Brewing

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Small Business Events

We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost!

Pros

We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

Cons

I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

Reasons for Choosing Showpass

We loved that Showpass was a local business and that a representative from their team called us in person to discuss working with them.

December 2019

Geoffrey from Olds Kiwanis Performing Arts

Verified Reviewer

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Administrators point of view

I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment.

Pros

Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Cons

Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

Reasons for Choosing Showpass

Ticket Pro is too large and too complicated for our needs although they do a lot for the musical entertainment world.