About eVetPractice

eVetPractice is a cloud-based veterinary practice management system featuring electronic medical records (EMR) management, appointment scheduling and communication tools for veterinarians.

Features include document storage, test history and lab forms. A pet owner portal allows clients to access personal information, payment history, account balances and appointments. Users can request appointments on mobile and desktop devices. The practitioner dashboard provides a configurable appointments calendar, lists of daily appointments and surgeries, along with medical records.

Reports can be run that include daily or weekly billing, inventory, billable items and controlled substance logs. Users can create long-term wellness plans that include multiple appoin...


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Supported Operating System(s):

Web browser (OS agnostic)

118 Reviews of eVetPractice

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(78)

78

4 stars

(29)

29

3 stars

(4)

4

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 118 results

September 2019

Caroline from Paws on the Go Center for Animal Rehabiitation and Mobility Solutions

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

eVet Practice review

Just love the overall product

Pros

Customizing, customer service, able to get new function added,

Cons

Navigating it takes a while to get used to, but worth it!

Response from Covetrus

Replied October 2019

Thank you for the kind review, Caroline!

September 2019

Katie from Animal Care Center of Aurora

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2019

EvetPractice

Evetpractice is a good general software system if you are willing to set aside being heard and ignored for things that you suggest to be updated. It works but has much that can be approved upon.

Pros

Its easy ability to quickly learn using the software. It has many features that are essential to veterinary practices. The customer services is generally good. Its nice to be able to access the software with any device that has internet.

Cons

The system and updates seem to have declined since Covetrus purchased it. Update are slow, issues arise alot more then before and customer service has started to decline. Many times we have asked for assistance and the agents have seemed annoyed. Requests for updates that are crucial seem to not be as important as they used to be. Its confusing because the Covetrus also owns several other veterinary software programs that have been around a very long time. Those programs have many of the options that are needed for this software yet they are not available on this system. I think there is much to be desired since the software was sold to larger company that values it customers less.

Response from Covetrus

Replied September 2019

Hello Katie! Thank you for your feedback! I'm glad that you like your eVetPractice software. I've sent on your concerns about the updates and support. We're focused on continual improvement and always looking for feedback on how we are doing. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS_Solutions@Covetrus.com. All the best!

February 2020

nancy from Lake Hopatcong Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

February 2020

It's pretty good

Being the first time we're on the internet, it's been a nice change. Would be nice to have a written booklet to reference when trying to do something new.

Pros

Ease of emailing records, looking up information, inventory setup and edit. Nice to be able to scan in documents to medical history.

Cons

Patient alerts and client notes do not appear on medical history. 'Check in' papers don't have enough info, not easy to read. Medical history takes a long time to load when over a certain amount of pages.

February 2020

Stephanie from Republic Veterinary Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

eVetPractice is awesome!

I am glad I chose eVetPractice when I opened, would definitely do it again & recommend them without hesitation.

Pros

It is user friendly & intuitive, if I need support, someone is there & ready to help, & new features come out proving the company cares.

Cons

There is a lot of clicking - I think with a little tweaking, it would be faster to use.

July 2017

Danielle from Vet Visionaires

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2017

Disappointing, a waste of time, energy and money. Very sad.

I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality. I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start. Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts. Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.

Cons

The facts of our run: Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics. The real concern's then came from the following... > The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job". > The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken). > The 82 inventory discrepancies after coming from a clean run on our old software. > Broken links. > The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing. > Records being printed with missing communication logs etc. I know our life on eVet was small, but the issues were too big to continue with.

Response from eVetPractice.com

Replied December 2017

The Vet Visionaries project was a disaster from the start. The conversion process was written and signed by them to merge both clinics, and only after we finished the conversion the group decided it wasn't what they wanted. So fine, mistakes happen, and we restarted from scratch. Then we finished that process and they decided to pull the plug. The failure of this project was communication breakdown, and that communication breakdown was on both sides. That is something we will strive to do better on in the future. The frustration in the review is because they thought they should get a refund on the conversion costs. We thought differently and they decided to write a negative review. We will take the lessons learned in dealing with this group and improve our processes for the better. I would ask anyone reading this to also read the 73 reviews prior that contain 4.5 to 5 stars.