About ezyVet


ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments.

ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time.

ezyVet integrates with Xero banking and accounting solutions so that all customer details, supplier details, customer invoices and payments automatically replicate in Xero. The solution is available on a per month subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

72 Reviews of ezyVet

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(52)

4 stars

(20)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 72 reviews

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January 2019

Alexis from Phoenix Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

ezyVet allowed our clinic to grow!

Overall our experience with ezyVet has been amazing. It was the best decision we made overall to expand our practice, profits, and ability to practice better medicine!

Pros

The thing I like the most about this software is the ability to edit most anything you need to fit your practice needs. For example when adding an appointment to the schedule, you can set up the appointment to start billing for that type of exam. Traditionally, when a Technician or Assistant loads an exam room and takes history, this software allows you to create "Clinical Templates" that you can name for example; Canine Annual, Limping, ADR, HBC, Vomiting, Diarrhea, etc.

This allows the tech to select the correct template to ask the question that the doctor wants to know. This minimizes missed information when taking a history and also allows you to practice better medicine by making suggestions to the pet owner. Our canine annual exam is set up to ask all the questions you typically would ask but adds in things like "Would you like to vaccinate for Lyme today" and "Did you know that 1 in 9 Adults have some abnormality in their annual screening labwork results?"
Adding these questions increased our compliance tremendously! We used to only sale about one tray (25) of lyme vaccines a year before ezyVet. Now we are rolling through that in a month easily!!! This is the same for FELV, Lepto and annual screening panels.

Cons

The only thing that really isn't so easy to use for us is the reminder card system. It took us a while to understand how to set them up to generate correctly. The true downside is I have to print them out and mail the post cards myself daily. No one has integrated yet to do your postcards for reminders. This isn't a big deal in the grand scheme of things. As a side note the software does allow you to easily email reminders but our client base really likes the post card method.
Also, occasionally ezyVet has to merge servers and the software will be unusable for about 10 minuets while this occurs.

Response from ezyVet of ezyVet

Replied January 2019

Thanks for the great review, Alexis, glad to hear the Clinical Templates are helping improve efficiency in your hospital! Regarding the reminder cards, this is something that many ezyVet users like yourself have requested, and we have already started working on an integration for postcards.

September 2018

Tony from Veterinary Surgical Specialists

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

ezyVet Software Implementation and Use

Support has been very powerful, immediate responses are common, live help is readily available and glitches no matter how obscure are tackled in a systematic manner and resolved to my satisfaction. There is a strong sense that this company wishes to hear from you to improve their product and actually recognizes the benefit this has to all users in the future. They have delivered on all promises made and have continued to earn our respect beyond the completion of the initial sales period. Their ability to have integrated with many partners reflects their standing in the community and the mutual respect that other veterinary system vendors have for the developers at ezyVet. I would say this is unique and outstanding.

Pros

The software was highly customizable to allow for us to operate in the manner we decided rather than having to bend our needs to fit software. Robust integration with both in-house and third-party equipment/software eliminating duplication of patient entry efforts and potential errors.
Having reviewed all of the current available software options none provided simplicity of comprehensive record review and record completion, record writing has actually become enjoyable. Specific entries, results and actual radiographic/ultrasound images are either visible or one click away.

Cons

My initial review in the early evaluation stages left me feeling too much information was displayed, however rapidly as you use the software your view of what may seem to be ancillary information can either be switched off or is ignored until you actually do wish to use it. Once experienced you will find having a broad amount of information available in one screen highly efficient, such that you can readily identify all components of medical history/treatment as well as have communications available, diagnostic images and immediate visualization of owner details/contact phone numbers, with only one click to access options to document communication, send clients email or text.

Response from ezyVet of ezyVet

Replied January 2019

Thanks for the review Tony! We love having you on the ezyVet journey with us.

April 2018

Rene R from My Pet Mobile Vet

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent customer service. Innovative platform. The future of the veterinary practice.

Pros

During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support.

Cons

Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made.

Response from ezyVet of ezyVet

Replied June 2018

Thanks for your awesome review, we're always looking at ways that we can improve and the Customer Portal has been undergoing constant developments improvements

February 2018

Gianna from Heartland Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2018

Once properly trained on Ezyvet, this program meets the needs of a busy multi-doctor vet practice.

Ezyvet meets the software needs of a busy vet practice. Its integrated text messaging and email capabilities are improving client communications. Its integration with Smart Flow is improving the tracking of hospitalized patients.

Pros

This product is cloud based, making it accessible from any computer or device with internet, WiFi, or data plan capabilities. We have had instances where we have lost internet, but I was able to access and use the program with ease via my iphone.
I enjoy Ezyvet's text message communication capability. Any text communication is automatically entered in a client's communication log. Email is the same way.
Ezyvet sends someone to train and assist your staff the first week that you implement Ezyvet. This was VERY helpful and vital to our success with Ezyvet. Also, Ezyvet's technical support is prompt in addressing any issue that you may have, even if there is not an immediate fix to the problem.
Although this software seems very complicated upon first glance, once trained, this software is relatively easy to use, and it meets the needs of a busy practice.

Cons

First of all, price. Ezyvet is expensive. Be prepared to spend some money for this program. Also, the company is based out of New Zealand, so the time difference was a little inconvenient during the training process. Another thing to note is that this is a newer software, meaning that there are some features that do need improvement. Finally, there is no payment system intergrated with the software, meaning you must find a separate merchant service. This leaves room for error when entering payment amounts from Ezyvet into your credit card software.

Response from ezyVet of ezyVet

Replied February 2018

Hi Gianna, Thank you for taking the time to post your feedback on our product! We have a fantastic new payment processing integration with PayJunction that you should check out - https://blog.ezyvet.com/integrated-payments-solution-with-payjunction. In addition, our Dallas office is now open, so we have trainers based in NZ, UK and US timezone! -The ezyVet team

October 2017

Darren from Dandenong Veterinary Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Absolutely no regrets. An incredibly comprehensive software platform. Detailed, customisable.

Time saving Improved fee capture Consistent record keeping Detailed record keeping Team accountability Streamlining practice systems Ease of reminder burdens Great client communication Reporting tools are great Customisation is incredible Support is fantastic Integration is well executed

Pros

I do not see me ever needing to change practice software ever again. Put simply, this program does an amazing job of automating my vision of how our practice Standards Of Care are managed, and I can do practically everything I want it to. I love how so many parts of this program allow significant time saving steps, and there is lot of automation. The more you customise, the better this gets, so use these features!

This program is very well layed out. Whilst it might be a struggle at first to ensure your entire team is on board with where/how to do specific (practice-customised) tasks, the importance and ease of finding that specific information later is self-evident.

The tracking of changes significantly increases accountability and ensures team consistency.

The integration is amazing - with laboratories, S8 log book, SmartFlow and more! The autobilling and record keeping is a breeze!
If anyone in the team has questions that only ezyVet can answer, the Support system is superb. You can call up if it is a critical issue, or send a written request and rank it's importance. They are very responsive and changes or ideas are also warmly received.

I am only just now starting the analysis of data and learning how and what data I want from the program. I am confident even before this review that the program is allowing me to better understand where to focus my attention on business development and financial goals.

I know any feedback for improvements is valued.

Cons

There is truly nothing I don't like.

Some of the challenges: In order to truly get the best results, you have to understand how the program works, and put in the necessary hours to learn how to customise your own practice program. This time investment can be a very daunting pre-changeover and you will need an ongoing interest to push the program to it's limits as you learn the amazing features over time. If you are not dedicated to put in the hours, then you can't complain it doesn't do what you want. Remember - set it up once and it is there forever more! I have heard users unhappy about how certain features work, only to delve deeper and find that they really had no idea/interest about how to customise their so called "problem", or the immense value as to WHY something is as it is.

I am a "details" personality type, and I had intentions to customise a lot of the functions pre-changeover. I could foresee that there was a need for significant time investment in personalising this program long-prior to the changeover date. I would have favoured being permitted to have the access and software training much earlier in the induction process to ease this anticipated time burden. But I understand that that has been addresses with my feedback for others.

Any internet based cloud program will suffer from gremlins of dropping requests on occasion, requiring you to reload the page, but that is not unique to ezyVet. Yes, annoying, but that's the internet - suck it up!

Response from ezyVet of ezyVet

Replied October 2017

Hi Darren, Wow, thank you for the positive and in depth review. We really appreciate your feedback and hope your comments will help give insight to other clinics considering moving to ezyVet. We are thrilled to hear you are so happy with many aspects of our system and service. We hope you continue to enjoy your beautiful veterinary software and look forward to working with you in the future to ensure our system provides the best possible service for you and other users alike. The ezyVet team.

August 2016

James from IndyVet

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

EzyVet Review

Having had experience with two other veterinary software systems, I was very pleased with the transition to ExyVet. The pre-transition preparation, data transfer, and testing was on time and very well sequenced so that it came off without much difficulty. The "D-Day" of cut over was relatively smooth and painless. Obviously no major software transition is going to be completely painless when dealing with over 60 employees, but I will say that it was as painless as it possibly could have been. I was very pleased with the help we had on-site for the first week of the transition. Their help in developing new standard operating procedures to assist in integrating the software into our normal work flow was outstanding. I would recommend EzyVet without reservation.

Pros

It is intuitive, well integrated, very well thought out as to efficient work flow sequences, and is always being upgraded to suit the needs of the customer. Being cloud based, something can be fixed or changed (when needed) very quickly in a matter of minutes. The medical record is very well thought out and useful; easy to navigate. The ability to pull up records from any computer anywhere and see lab results, x-ray reports, ultrasound reports, client financial data, and handle client questions and document it (again due to the cloud based software) allows one freedom from having to work from a single location. Responsive customer service. Integrates well with Smart flowsheet.

Cons

Due to confusion of the definition of "medical record" from some staff members, sometimes multiple invoices are generated on a single patient that has to be sorted out and not missed. This, however is an operator error, and not an error of the software. This trend also tends to be reduced with operator familiarity. The frequency of the error occurring however detracts from the overall happiness with the software. To be honest, to fill this part of the review in required some significant time to think of something negative to say about it, and again this may be a statement more of the employees than it is a statement about the software.

Response from ezyVet of ezyVet

Replied August 2016

Hello James, Thank you for your review and positive feedback. Regarding the multiple invoicing matter, we appreciated that this could be misused and are glad to inform you that we now have a warning pop up, prompting to link existing medical records. There is also another warning, when processing a payment, alerting of any open invoices that exist for a contact. Enjoy using our software and feel free to contact our Support Team with any other matters - We're here to help. The ezyVet Team

April 2018

Gladys from Green Dog Dental

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Finally, a user friendly veterinary software that has it all, including a stellar support team!

Pros

1) UP TO DATE SOFTWARE WITH CUTTING EDGE TECH - some of my favorite easy to use features are: SOCs, master problems, automatic reminders, online booking.
2) USER FRIENDLY - it's easy to navigate! I LOVE the color coding and the tabs make navigating really easy and intuitive!
3) CLOUD BASED SOFTWARE - No more worrying about your servers going down, no more paper record keeping, convenience of logging in from anywhere gives vets and staff the flexibility to work from home or on the road if needed, this is HUGE especially if you have a mobile practice.
4) BEST SUPPORT & LITTLE WAIT TIME TO GET THEM ON THE PHONE- If there's an issue you know you have qualified individuals (SONG) who will be able to help you RIGHT AWAY and not just walk you through but (ANY DESK) remotely log into your device and walk you through your issue, HUGE advantage and a GAME CHANGER! :)
5) IT'S CONSTANTLY IMPROVING - I feel like EzyVet is in perpetual beta - which is what all software companies should be!
6) ONLINE BOOKING - Love the ability to offer our clients the convenience of creating a profile, seeing our schedule and booking online. It's 2018 - everyone uses their smart phones for everything, including vet appts!

Cons

I LOOOVE THIS SOFTWARE - That said, there are a few things I'd love to see improvement on, but they're more development items.
1) Needing to constantly click the save and refresh buttons. It would be amazing if you guys could get to a point where it auto saves like google docs. :)
2) Not able to attach auto generated discharge summaries to automatic emails.
3) Online booking, it's amazing but it still needs minor improvement, which you guys already working on.
THANK YOU!

Response from ezyVet of ezyVet

Replied June 2018

Thanks for the review Gladys! Its always awesome to know that people are getting so much out of ezyVet.

October 2017

Roni from Bli Bli Veterinary Surgery

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

It was a big decision to change our Practice software but we're so glad we did. We have no regrets.

Pros

EzyVet has improved our business with better management tools, giving us the opportunity to provide better customer service and increase our profitability.
Being web based we have simple access from anywhere - at any time. We can monitor the day in real time and communicate with staff even when we are offsite.
The integration with our suppliers makes ordering and receiving simple - and has refined our control of stock levels. Live updates of product costs mean we can maintain our markups without effort.
The communication system is one of my favourites. Reminders and marketing are so easy. We now automatically send reminders before appointments, schedule phone calls after surgery, and have a large range of automated mail outs.
New features are added regularly and our requests for additional features are also considered. Record searches and reporting ability is extensive. The help pages are complete and easily understood with up to date screen shots, and the support staff are always quick to answer questions.

Cons

Printing through Adobe is a bit slow. It takes time to download each invoice/receipt and print a copy for Clients - perhaps 10-20 seconds.

Response from ezyVet of ezyVet

Replied October 2017

Hi Roni, Thank you very much for taking the time to write this wonderful review. We are delighted to hear that ezyVet's automation and management tools are helping improve your business. In regards to the printing speed issues with Adobe, you can solve this by simply enabling google cloud print for one click printing. Our support team will reach out to see if you need any assistance setting this up. We look forward to assisting with future successes and business development for your clinic. The ezyVet team.

August 2016

Catherine from University Veterinary Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2016

Happy to be on the Cloud!!

We took our conversion from cornerstone to ezyvet seriously...and they did too. We studied and they taught. We split our team into departments and they came in on off days to take webinars. I wish we had a handle on our inventory and AR before the switch (don't we all) but the conversion occurred and now we can fine tune. They not only are a vet software company, they understand the business of running a vet clinic and made some great suggestions...from inventory management to pricing to customer service.

Pros

There are many many more pros than cons. We would do this conversion again and again. It is cloud based!! We have enjoyed being at any computer or iPad and doing what we need to do. We are not tied down to the office anymore. I can leave the practice and then tap into the website when I need to update a record or check on something. The flexibility is limitless. So glad our future is here! The records that you can "pull" together in a summary for a case in just one click is amazing...from SOAP to meds to bloodwork to radiographs to master problems...all in one report. In a few clicks we can text or email clients - the communication is just awesome! My favorite is the memo section that allows full team and one on one team member communcation. No more checking my email or texts all day from staff...its right on my computer screen.

Cons

I do think the process of running/prepping for end of month and preparing statements has too many steps, but I have not run it yet so it may be because I am not comfortable with the process...TBD. The SOCs are great, however the term treatment is automatically added and is confusing to clients during written communication. The support is fast and good most of the time, however we have had some issues with scheduling webinars and either running out of time or the time change is off. It is awesome that screen shots are easily generated when you have a question when in use and can send to them immediately - however the turn around can be slow at times.

August 2018

Jocelyn from High Street Veterinary Surgery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Impressed with Ezyvet

Our clinical data looks very professional and tidy. All the information is in the correct place and easy to find. The pathology results and imaging results are easy to send to ezyvet and easy to find and follow and send to referral clinics. I spoke to a number of clinics that had started using Ezyvet and so learnt a bit of what the challenges were going to be. Change is difficult and I tried to prepare and support our team throughout the process . I found the most amazing hidden skills within our team that I was very happy to encourage and now we have a team with ownership of the software system that they have helped set up. I am enjoying the challenge of making the system ours, to get it to do the things that benefit out clinic. Ezyvet has the potential, I have to harness it

Pros

We have had Ezyvet for 2 months now. There are lots of really great things that Ezyvet have done to make the change over as smooth as possible.
We started 5 months before went live , there are training videos and webinars and a trial version to try out.
our implementer, was fabulous, soooo patient and knowledgeable. The training and on site implementation and going live was stressful but she had ideas on how to manage it and fixed issues as they turned up.
I really like the way that we can each set up Ezyvet the way we would like it and still fit in with the way I like the clinic to run.
I also like that there is a place for every bit of information you would like and it is easy to find and summarise later.
I like the interaction with the support staff, they show you how to do some thing and then you can work it out and the knowledge stays with you. They always say call me back if you get stuck, so I do if I get lost .
I like being able to access Ezyvet away from the clinic. On days off, I can sit at a coffee shop and learn a bit more about it.

Cons

My team do not like the many clicks to go through . I am fine about it . I like the different departments and putting things in the boxes so I know where they are later.
The Payment Express has been very slow and their staff not so easy to deal with.
The online booking is not as user friendly as our previous system.

September 2017

Ktanaw from Wise Owl Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0