About ImproMed Infinity

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and p...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

95 Reviews of ImproMed Infinity

Average User Ratings

Overall

3.99 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(38)

38

4 stars

(35)

35

3 stars

(10)

10

2 stars

(7)

7

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 95 results

May 2020

Angie from Gentle Doctor Animal Hospitals

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Multi-practice user

As a multi-practice location we would be lost without the ability to have on central client database to use at all of our locations.

Pros

I like all of the integrations with this software. The software is updated on a regular basis. The ability to customize the features of the dashboard to each user or group.

Cons

We do have more needs for multi-business features. There are some items on our wish list for the inventory module.

Reasons for Choosing ImproMed Infinity

Clean appearance of the modules. Custom desktops. Ease of use. Multi-business abilities within the same program.

June 2020

Sanjay from Apple Valley Vet Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

June 2020

In house vs Mobile versions

They have been trying to get the mobile edition to appear similar to the non-mobile but still not finished. I'm going to try a different way to use the program and see if that helps.

Pros

When I bought the practice, there was DOS version of the software which was difficult to use in a windows generation. When we upgraded to the windows version, there is multiple ways to do each task which helps various employees to do their work in their learning style.

Cons

The mobile addition is supposed to run the same as the regular version but after a week of using it, there has been numberous problems using it. Unsure if it would work better if didn't need to sync with my other brick molar practice version that has been operating during the day with the associates seeing patients or if both used the same database. The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation. The other problem is the customer support: if you get someone it helps but if you need them to call back due to long wait times, they won't call back until the next day. IF YOU CAN, STAY ON THE PHONE LINE! Otherwise they don't consider you a priority anymore = "squeaky wheel gets the oil". When it comes to DICOM integration, it took over 4 months to get medical records to list the images and I still don't think the actual images come up in the rooms, but COVID made that unnecessary for now.

Reasons for Choosing ImproMed Infinity

Previous DOS version and seeing the windows version at state convention which the previous [SENSITIVE CONTENT HIDDEN] refused to upgrade since he refused to spend money on anything!

October 2018

Erich from Lavitt Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2018

Not what it used to be

Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

Pros

The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Cons

Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.

Response from Henry Schein Veterinary Solutions

Replied November 2018

Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.

June 2020

Thomas from Clinque Veterinaire S marcil Inc

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2020

Infinity Software

I found the support team excellent over the years to handle problems and the development team listens to our concerns and when a patches or an upgrade comes it usually addresses those concerns. From the sales team to support teams they really do their best to help you get the right software for your clinic and resolve any issues.

Pros

The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has to be supervised because there is so much for the employee to learn ,especially employees working reception and inventory. Their service and support team are excellent they handle trouble issues quickly are extremely polite and professional. The senior support team are very knowledgeable and are your back up in real problem solving issues that might arise. Of all the software we have tried over the past 43 years. this is the best on the market. As an administrator this software does it all that I need to run a company successfully . I hope this helps you on your decision on the software to use for you Clinic or Hospital. Take care Thomas Fleming GM, CVDSM Inc.

Cons

Training time to teach a new employee to grasp all the different features but once trained they seem to catch on to the routine. A manager I need reports and they have many to choose from but when I have a staff meeting and need simple graphs showing how we are doing not available. As a manager when software upgrades come it can take anywhere from 1 to 4 hrs to install the software in the practice and you have to become very knowledgeable and comfortable to install this on off hour with their support team.

Reasons for Choosing ImproMed Infinity

I found that Infinity did more and was more professional software to handle all our needs.

May 2020

Fredrik from Bear Creek Veterinary Care

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Veterinary support software, good but room to become great!

We are happy with the software, but it's mostly because there is no better competition. The top competitors have some things better, but other things not so good. Would recommend this software to any medium or large size practice. Suggestion for new feature would also be a id card login system, so that with computers in each exam room, the computer is locked when the tech is leaving the room and fast and secure to login when the tech or doctor is back.

Pros

This is a software with many good functions, integrations with multiple other systems such as Idexx etc. We have customized "vetnotes" and start to see positive effects in our hospital due to this. Easy Time works well and medical records is also well functioning.

Cons

One important thing with a practice software is to be able to set reminders for different users. So you can have "call backs" or tasks that needs to be done set to individual users or groups. Now there is on list that can't be customized at all for a regular 3 doctor practice use. "Easy Time" is a good tool, but setting up a booking calendar that for instance have color coding in the background for different use of the time slot, for instance annual, nurse or problem appointment slot is very hard to setup. Would be great with a template that you could import for a standard week and make minor adjustments as needed, now you have to set up each block for each column induvidually, can only select day, week or month for one slot... Very time consuming. Also, we use the plug in reminder system to be able to have clients book certain appointments directly online etc. which is great, but the system is not very flexible. Lot's more to ask about there when it comes to control of number of annuals per day, etc. The software is very sensitive to network connections. We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again. Would be great with a standard set of modules opened up automatically depending on what user logs in.

Reasons for Choosing ImproMed Infinity

Price and at the time Impromed was owned by a smaller company, now it a big corporation as well as Idexx which is normally no good for us small businesses. We will see how this goes.