About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

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Supported Operating System(s):

Web browser (OS agnostic)

7,841 Reviews of TeamViewer

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5,123)

5,123

4 stars

(2,180)

2,180

3 stars

(285)

285

2 stars

(26)

26

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 7841 results

December 2019

User Profile Picture

Luis Daniel from YCS PR Corp.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2019

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Reasons for Choosing TeamViewer

Knew a lot more about Teamviewer previously from usage and recommended by others in the same field as me.

Reasons for Switching to TeamViewer

Better connection Performance and reliability. Also less CPU intensive.

March 2021

Aron from Gehri Rivestimenti SA

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

5.0

March 2021

Accesso incondizionato - TeamViewer Host

Pros

Questa funzionalità permette un accesso incondizionato e senza necessità di conferma. È consigliato per server, postazioni di controllo dove l'intervento utente non è strettamente necessario.

Cons

Non vi sono aspetti negativi: il licensing probabilmente dovrebbe tener conto di tagli più piccoli di clientela (prezzo con funzionalità essentials)

Reasons for Choosing TeamViewer

Rapporto qualità/prezzo, licensing flessibile

Reasons for Switching to TeamViewer

Per la maggiore versatilità del prodotto. Funzioni uniche e maggiore stabilità.

November 2017

User Profile Picture

Alison from The Prairie School

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

January 2021

Cheikh from Cheikh Beye Okdakar

Company Size: 1 employee

Industry: Computer Hardware

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

TeamViewer The best

TeamViewer allows me to earn money without having to travel as a freelancer.

Pros

TeamViewer is excellent software, as it allows us to transfer files quickly and privately with a high level of security. With TeamViewer, working remotely has become child's play, because you have remote access that allows you to monitor systems, networks, etc... On Windows and Linux. TeamViewer also gives you the possibility to correspond with colleagues during online meetings. The user interface of TeamViewer is also simple for the use of new software. Installations and updates can be carried out without any problems with a single click. When travelling with TeamViewer, you can use your Android devices, making it easy and convenient to be in contact with the target computer. With TeamViewer you can not only share your screen, but also access your entire computer. In short, TeamViewer is an excellent software compatible on mobile and Pc devices.

Cons

I think it's a good software overall but I find that TeamViewer is very slow when it comes to transferring large files. The other aspect is voice calls really, they are not at their best. The improvement will make a good deal. Finally, without a connection there is no possibility to control or access other devices in our own network.

Reasons for Choosing TeamViewer

Because TeamViewer is more popular

Reasons for Switching to TeamViewer

Customer support of mikogo hasn't been the best for me

February 2021

Laura from HITRECORD

Company Size: 11-50 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2021

Free Version is Very Useful

All in all, I can't complain too much about my experience with TeamViewer. I am using a free version, and so the little frustration I am experiencing seems fair for the price.

Pros

The free version of this software is highly reliable and much appreciated. I needed a way to check in on and occasionally download files onto my computer in-office will working from home on a separate computer, and TeamViewer has provided all the tools I needed. I initially used AnyDesk, but found that the software moved very slowly and would freeze on me periodically. I can't say I've had any performance issues using TeamViewer. When you set up the computer you'd like to remote control, all you need to do is jot down the ID and password and you'll be able to log in and access the Desktop remotely from a separate computer as if you were right in front of the computer itself.

Cons

The one consistent problem I keep running into is that the computer I attempt to remote control about once a week or so seems to change its access password automatically every 4-6 weeks. I've checked all of the preferences and settings on that computer to ensure it won't do this, but it still continues to do so. Luckily I'm not located far from the computer, so I'm able to pay a visit and see what it's updated the password to, but it is a bit frustrating that I can't seem to get it to stop resetting.

Reasons for Switching to TeamViewer

AnyDesk gave me consistent performances issues, moving very slowly as I attempted to move files around on the computer I remote controlled and often freezing altogether, limiting my ability to access the remote computer.