TeamViewer Software


 

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

The solution uses cloud-based technologies to collaborate in real time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.

 

TeamViewer - Contacts list
 
  • TeamViewer - Contacts list
    Contacts list
  • TeamViewer - Host
    Host
  • TeamViewer - Join meeting
    Join meeting
  • TeamViewer - Quick join
    Quick join
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

1,916 Reviews of TeamViewer

 

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Software Advice Reviews (86)
More Reviews (1,830)

Showing 1-20 of 86

Earl from Integrity, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Helps let our staff work off-site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For a scattered workforce, or those working from home, it is an essential tool.

Pros

We use this all the time for our finance staff. They typically work offsite most days, but sometimes they need to cut checks in the office. One of us will set up a TeamViewer session for them and then they can do their job (we just need to load the printer paper).

Cons

I don't like this for meetings. I think there is simpler software out there. For remote desktop access, I think it is excellent.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Remote Friendly and Work with your team easily and fast

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

TeamViewer helps us achieve our recruitment goals by easily assess applicant's computer properties and internet connection since we can see and remotekly access their deskop which is one of the major qualification needed from our applicants. Our technical team can also easily troubleshoot system problems that our agents encounter with the software that they use at work with the remote control feature.

Cons

The software's features and functionality are great. Their customer support also acts fast. I do not have any negative feedback with the software because everything works fine and fast. I have not encountered errors yet.

Review Source
 
 

Jerry from Zero Friction, LLC
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Teamviewer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Excellent software, can have unattended remote access setup with passwords on many PCs at once. Easily can transfer files from remote PC to yours.

Cons

It can be difficult at times to get a readable view on your home screen for the remote PC if that one is using a big screen and high pixel counts.

Review Source
 
 

Adrian from mondoplomb
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

One of the best remote access apps available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With this application we can access remote PC's and mobiles. Also, setting up online meetings are easy to implement and run. The free version is well-suited for all non-commercial users.

Cons

All other licenses are too expensive and some options are difficult to find. Security features can provoke some nuisance from time to time.

Review Source
 
 

Igor from Autorambler
Specialty: Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Very good tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer is very fast and at the same time the video quality is very good also for very bad internet connections.The application interface works great.

Cons

There really is not much that I do not like about TeamViewer. Sometimes our users report a problem with establishing a connection, but restarting the computer solves this problem.

Review Source
 
 

jesus from Telefonica venezolana
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

inside and outside the company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

this tool really helps those people not only to communicate or connect with another machine but also to perform remote support (which is why I consider it extraordinary) and hold meetings

Cons

In the same way they have good security mechanism, so far I have not had any inconvenience with this tool. for which I do not have inceviente

Review Source
 
 

patrick from redefined technologies
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

PC2PC not so bad but Mobile Device to Mobile Device Totally Awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all I do love this software. Its very handy and once again, loggin into my mobile devices is just super cool!

Pros

The mobile to mobile remote software side of this program is absolutely great! I have been working with remote software for years and Ive been waiting for something to be released that would let me use my PC to connect to either my droid or apple devices. Or if I am on the go and I need to remote into a mobile device using my mobile device then that option is available also

Cons

I dont like that if TeamViewer admins suspects you of using the software for commercial use then until you get that straightened out you only get about 5 minutes of log in time before they boot you out of the free software under "suspected" commercial use. My devices join multiple networks and various domains each day. That doesnt mean other users like me are using it for commercial use!

Review Source
 
 

Katiuska from Ahold
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

TeamViewer with nice remote connections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an excellent software that allows me to have a good quality in terms of videos, it is quite fast and its security is quite good. I have managed to get benefits since I use it and we have noticed the changes with the ease that it provides.

Cons

I do not like the design of TeamViewer, I would like to update it and add different things that make it better, such as colors more appropriate to the formal environment and that lead to a better work performance.

Review Source
 
 

Austin from Rehmann
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Easy to use and extremely functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamViewer makes remote assistance extremely easy. It is quick and intuitive and one of the features that's really exciting is that it allows for remote restarts so you don't have to worry about whether or not the person you're helping is sitting in front of their computer the whole time.

Cons

There really isn't much to complain about with this product other than the fact that it's not free for business use.

Review Source
 
 

Alejandro from Telefonica Venezolana C.A.
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Remote connections with TeamViewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very stable, it works just fine even with slow connectivity and has a lot of functionalities that are very useful when you are working and when you stop working for the day. It's a nice platform used by many companies to have their employees work remotely or give support to other areas within the company.

Cons

The mobile app needs an upgrade since it doesn't work as well, and is very slow. The cost is something you may need to consider it's a expensive software with lots of functionalities but you may need to check if it's what you need.

Review Source
 
 

Dashen from Data Science Central
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Nice connection and stability

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What I like most about TeamViewer is the file transfer, it's great that this platform works as a multi-function, so that you can access a remote connection while sending files consecutively.

Cons

Regarding TeamViewer I would like at a certain point that this platform had a better design, I mean it would actually be better if you integrate more beautiful colors and a better organization with respect to each of the sections.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Great Free & Paid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used TeamViewer all the time for work and personal. Although we're switching to GoverLAN TeamViewer has great features for remote controlling someones desktop while being secure at the same time.

Cons

Pretty expensive for remote desktop software. The free version is very limited and expires. Dameware even RDC (Built-into Windows) are great alternatives and are either free or lower cost.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works very well for computers in our network and outside our network. TeamViewer is very easy to use.

Cons

I think that the manufacturer can improve technical support. Currently, it works too slowly and we get too little information about our case.

Review Source
 
 

Sharon from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Experience with remote connections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like teamViewer since it helps me in conferences through remote access to receive positive and negative opinions from colleagues that is not present, it is a very complete and very well developed software, so that when performing some Remote access is a simple and very sophisticated way.

Cons

What I do not like about TeamViewer is that its design is very simple I would like it to be a little more creative, I have not found any detail in the software since it has helped me a lot.

Review Source
 
 

Miriam from Henkel
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

TeamViewer transactions fast and in seconds.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer offers a fast file transaction, even if the broadband connection is low, TeamViewer uses it absolutely everything to accelerate the transaction process and finish it in a matter of minutes, something really favorable for all users.

Cons

I would like the remote connection to be improved, since the quality it offers on mobile devices is very bad, and it is very difficult to offer remote support through this very bad mobility. I would like to see interest in improving the mobile App.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

For troubleshooting and IT support, Teamviewer is a great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hands down the best feature of teamviewer is the unattended access feature where, if a user has stopped working for the day and the laptop is still online, IT can connect in and troubleshoot/update as needed.

Cons

Cost is a barrier that can limit small businesses from purchasing this software and the licensing costs are not inexpensive.

Review Source
 
 

Maria from Heijmans
Specialty: Construction / Contracting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

TeamViewer is fast and functional if it is what you are looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The most educational and perfect that TeamViewer has is that it offers a very good quality of video and audio, if you are looking for a stable and fast platform, teamviewer is the best choice for this entire remote area.

Cons

It would be necessary to improve sections such as uploading the profile picture to the TeamViewer account, since sometimes it takes a while and then an error appears that the photo could not be uploaded, something really annoying.

Review Source
 
 

Allison from Lazard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

TeamViewer fulfills what it promises.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamViewer is an easy to use software, and one of the best in remote connections, this has helped me to connect remotely with my employees and offer support and even talk about business material.

Pros

What I like most about TeamViewer is that it is software that from the beginning of time has offered solidarity and speed in each remote connection, and indeed all this time has fulfilled that promise, which proves to be a reliable long-term software .

Cons

They should accommodate a couple of things, which obviously is not so much influence, but they should accommodate as soon as possible, as it is, a more attractive design and offer the customer a wider platform.

Review Source
 
 

Monica from Montea
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

TeamViewer represents very good configurations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamViewer has an excellent configuration or settings for the user, the truth is very organized each section to edit the experience that can be had in a remote connection, here you can edit the language, the speed you want in the shared image, and many other things that the truth complements in the long term.

Cons

The conferences should be improved, the remote access I do not have any complaint the truth but I think that it should be implemented several features that make having a better experience when conferences are held, such as a more pleasant or acceptable video quality.

Review Source
 
 

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Beneficial connections with conferences.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's beneficial since I use it because it has maintained an excellent order within the company, it's fast and very ultil. I always recommend it for its quality and good perception I love it

Pros

It's excellent very fast and very useful. I love the quality with which you work because it is the right one to work with.

Cons

What I do not like is that it has little security and that is something essential for the software, they should also add more options or features that benefit the client.

Review Source
 
 
 
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Showing 1-20 of 1,830

Deepal from Sri Lanka Rupavahini cooperation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Awesome remote access tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this for my personal and office works. Cool software. I recommend this product.

Pros

We can easily access other machine by entering his ID and the pin easily. We can do anything on that user computer. We can make video chats and audio calls.

Cons

Sharing files among the two users is sometimes get trouble. I hope it'll fix future versions.

Review Source: Capterra
 

Cynthia from C and D Professional Cleaning Services LLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

This is one of the best softwares!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The fact that I don't have to bring my computer somewhere to be fixed or that I can show a presentation without ever leaving home.

Pros

The fact that someone can fix or look at a presentation on my computer by using this amazing software.

Cons

I like the product overall and there is nothing that I would change.

Review Source: Capterra
 

Joselyn from IUPUI
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Unique and Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use and allows for a task to be done easily. Allows for someone you know to have access to your computer.

Cons

You cannot message the person who is in control of your computer while they are doing something because it will override their control of the computer.

Review Source: Capterra
 


October 2018

October 2018

Good app for sharing desktop and Data remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its easy to use, you can project your screen to another PC and also you can share the data remotely with ease and its fast too.

Cons

During the transfer, its shows a lot of fluctuation in speed.

Review Source: Capterra
 

Onome from Self employed
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Teamviewer, awesome for businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

So until I used teamviewer, I never know there existed a way to connect devices together. It was introduced to me by a friend who wasn't close to me, but needed to use my facebook account to run an ad. We needed to work together to set up the ad and he needed to guide me on how to, so he connected his laptop to mine and controlled my facebook account. Even without him being close to me, we collaborated and created an outstanding ad.
One thing I love about Teamviewer is its ease of use. It was my first time using teamviewer, yet I understood its functionality.
Teamviewer makes collaboration so easy and it helps in saving time.
The free version gave me just what I wanted and upgrading can be a simple decision to make if you want more functionality.

Cons

Using teamviewer made my laptop slightly slow.

Review Source: Capterra
 

Allan from KRA(KENYA REVENUE AUTHORITY)
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Remote Assistance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has great security features such as you can only connect remote assist another computer if the one that need assistance has installed the team view app and also accepts the request sent to assist.

Cons

The security feature that a computer to be remotely accessed it has to have the team viewer installed.

Review Source: Capterra
 

Deepika from DealsShutter
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Excellent Featured Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it is very beneficial for remote accessing systems. Also we can use it for business use without physically present at the place.

Pros

Teamviewer is the best platform for accessing the remote system. It connects very quickly and we can use it for accessing files. Whenever I got a problem with my computer, I call the technical supporter and use team viewer to get the issue solved within less time.And it is free for personal use.

Cons

It needs the detail knowledge to use the software otherwise the person who is accessing our system can misuse it.

Review Source: Capterra
 

Kyrstine from PhilCare
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Installing software remotely and fixing issue without going to the place of the client

Pros

It really help me a lot as a freelancer. The It team can easily access my computer whenever there is troubleshooting needs to be done.

Cons

I dont see any reasons yet why not to like it

Review Source: Capterra
 


October 2018

October 2018

Share & Access any Machine Anywhere & Anytime - It's really a Team Helper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Teamviewer since collage - its like more than 10 years.
Team viewer is one of the first remote desktop and the best one in industry, very easy to use.

Pros

- Free/Paid sharing of remote desktops anywhere - it's smooth and easy with a decent internet connection plan.
- Completely free to use (with of course some limitations like time, should be only used for non-corporate use,etc )
- You can even access desktops from Mobile App and Vice versa.
- Allows easy file transfer from the remote desktop/mobile.
- Has a lot of security which helps prevent unwanted access and transfers.
- Also allow giving printing commands on the remote.

Cons

Not much, just few small things like:

- Cannot be used for the commercial purpose unless a paid plan is purchased.
- Data/File transfer is sometimes very slow
- Cannot work without internet.
- Connection problems between older and newer versions
- Paid plans are coslty - but are great for few long-distance business/verticals, like who are into services, etc

Review Source: Capterra
 


October 2018

October 2018

TeamViewer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can easily fix your work issue using teamviewer.

Pros

The software is easy to use and it is also user friendly.

Cons

Sometimes, when using the software the navigation become slower.

Review Source: Capterra
 

Stephen from Equity Bank Limited
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

TeamViewer Review: A Wonderful Collaboration Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with TeamViewer has been wonderful since I started using it in our organization. It connects our team members with the company's main desktop, which helps us to handle all sorts of projects together. The tool is a lifesaver.

Pros

I like using TeamViewer because it is an affordable tool. This software connects me with the computers of my colleagues remotely. Therefore, in our organization, we are able to work as a team and tackle projects together. It is the best remote desktop access tool I have ever used.

Cons

According to my experince with this tool, I have nothing to compalin about it. It has been a helpful collaboration software in our organization. However, I think the customer care should respond to our queries at least faster to ennace effciiency.

Review Source: Capterra
 


October 2018

October 2018

Amazing Remote Desktop App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use TeamViewer to troubleshoot our client's computer. As this is cross-compatible, working with other OS never been so easier.

Pros

The built-in tools are great to work on the remote computers. The built-in chat feature is extremely useful, we love it and use it regularly. This is a very crucial program for our daily needs.

Cons

Rarely there are a few hiccups in the connection. we have faced it twice or thrice. Other than that I have no flaws on my mind to mention here.

Review Source: Capterra
 

Allison from Sprintax
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

TeamViewer is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've been using TeamViever software for a really long time and it has proved useful in many ocasions. It's easy to set up and use from both ends.

Cons

We've had a few issues where TeamViewer would crash on some computers, however I believe that this was a techincal issue caused by the set up used, not by the actual software.

Review Source: Capterra
 


October 2018

October 2018

best meeting app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

its a great experienced to use teamviewer.

Pros

easily handle by candidates or employees. team give there opinions easily.

Cons

team handle easily. there reviews or opinions can be easily taken or stored.

Review Source: Capterra
 


October 2018

October 2018

Convenient, easy to use and value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Basically we use TeamViewer only in case of simple software installation or reparation. It's pretty simple in function so I have almost nothing to complain about.

Pros

It is very easy to use. It allows distant and live support from IT department. It is an ideal software for small company branches where does not necessarily requires a 24/7 IT department.

Cons

When somebody is controlling my laptop, I cannot do anything else.

Review Source: Capterra
 

Nelsys from Obyhat c.a.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

the tool that you did not know you needed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

honestly I did not know what a remote desktop could do for me, but once I started using it I realized how useful it is. I installed it on my parents' computer to help them when they call me to ask for help because they do not know how to do this or that. To print my jobs remotely and save time. To use my computer when I go on a trip.

Pros

allows you to use a remote computer, it is a wonderful tool to save time. I use it to print my work before arriving at the office, and the best thing is that I can do it from my phone. I also live to help my parents when they need help and I'm not around, and what is better is that you can download it for free for personal use.

Cons

the phone's interface is a bit slow and unintuitive, but once you understand it, everything is ready to go

Review Source: Capterra
 


October 2018

October 2018

Access systems from anywhere remotely with TeamViewer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows me to access any system remotely from any server and it also gives me multi-platform support and desktop solutions.

Cons

The only thing which i dislike about Team viewer is that i need password every time i use it. There should be only one passcode for one system.

Review Source: GetApp
 

Bethany from Avalon Hills Eating Disorders Specialist
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Awesome tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was easy to fix my computer using this software

Cons

It was a little bit complicated to set up

Review Source: Capterra
 

Claudia from Purkinje
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

great tool for client support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We use it a lot with clients, they can easily show us the problem they have, we can help them resolve it even taking control of the screen and we can record what they are showing on the screen too if needed to be able to replicate the situation after.

Pros

You can easily access to the client computer, see what he does in real time and also take control of the screen

Cons

You must remember not to move the mouse to fast because the person that is looking at the screen remotely can loose some of the moves you do

Review Source: Capterra
 


October 2018

October 2018

Great tool for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has lots of useful features: file transfer, record your remote session, take screenshots, make internet calls, switch sides with partner, remote printing etc.

Cons

Compare to other product lacks command line and registry access.

Review Source: Capterra
 
 
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