Firmex Virtual Data Rooms Software


Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.

Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Document Sharing.

It offers mobile applications for iOS and Android devices. Support is offered via email and over a phone. Other support options include a help guide, online case submission and a knowledge base.



37 Reviews of Firmex Virtual Data Rooms

Overall rating

4.62 / 5 stars

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Showing 1 - 20 of 37 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Firmex Virtual Data Room

For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.

Pros

The custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.

Cons

The drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.

Response from Firmex of Firmex

Replied January 2019

Hello! Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience. In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default. In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose. Happy to jump on a quick call at your convenience. Thanks you, Jason @ Client Success

July 2016

Matt from Marriott & Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Excellent Choice for a VDR

Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.

Pros

The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.

Cons

Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.

October 2018

Anjuman from Kurmann Partners

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Feedback - Frimex VDR

Overall, experience has been good and can really recommend.

Pros

Firmex is much easier to use compared to other VDR providers. It is very intuitive to use.

Customer service is really good as well. The executives have a good understanding of the system and are quick to solve probelms and answer questions.

Cons

The space provided for answering diligence questions is too small. When responding to a question it will help if the window expands with the answer, so that the user can view the whole answer rather than scrolling within the small window.

June 2016

Jamie from Lindquist

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2016

Virtual Data Room

Firmex is User friendly, but the search function could be improved. Sometimes the download speeds are slower on Firmex than other datasites. I typically batch download so I don't have to work on Firmex.

Pros

The software is intuitive.

Cons

The search function does not allow for more advanced searches or searched within documents.

October 2018

Nathan from Grant Thornton LLP

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Firmex Virtual Data Rooms review

Pros

Ease of use, ability to control the permissions on documents, reports showing time of use and activity levels, etc.

Cons

Sometimes difficulty with users not receiving their invitation emails, the inability to assign different permission levels to different members within a group.

July 2016

J. from Parabellum

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Firmex is a Data Room Gem

Firmex's customer service is truly exceptional. It's always a pleasant surprise whenever an agent replies to our questions and comments so quickly and efficiently. The system itself is amazing, and a joy to use.

Pros

Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

Cons

Not applicable.

May 2016

Benoit from Pediapharm Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

International Collaborations Simplified

We're using Firmex to exchange documents with law firms (e.g. when we did our public listing), as a repository for regulatory documents (drug submissions) and mainly, exchange documents with our multiple international partners (Spain, Germany, Finland, US). Our setup is simple: One project, one VDR. Simple access control and simple document management makes this solution optimal for us. We had to adapt to the new 'group' feature and got the hang of it. Not the most intuitive presentation of the features. Setting rights access is rather simple and intuitive. So is adding more users. Bulk edit features are also useful. The recent addition of the Firmex Document Exchange for Desktop was also a good idea. One final note - the customer service team has been extremely efficient in the initial training and support. Problems are resolved extremely fast and this is critical for us.

October 2018

Jean-Pierre from Fiera Comox Partners

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Firmex

Pros

Ease of use, quality of customer services

Cons

Need more clarity around bulkdownload characteristics

October 2018

Eamon from JPA Brenson Lawlor

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Firmex Virtual Data Rooms review

Pros

Very easy to use, fantastic customer service - rep. has been brilliant & always available if we have any issues at all. Also, very easy to create indexes etc. and very straightforward to upload documents. Overall we are extremely pleased with our experience.

Cons

Timestamps on documents cannot be changed to local times, only EST is available. As we are based in Ireland, it would be a good addition if we can timestamp documents in GMT/BST.

January 2019

Cory from Concrete Coatings Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great enterprise shared storage

Pros

Very easy to use for all member of the team, even those who don't understand

Cons

Lacks some functionality for the everyday user, which could be a good thing, depending on who's using the service.

Response from Firmex of Firmex

Replied January 2019

Hi Cory, Glad you enjoyed using Firmex! We are always looking to improve our service and would love some clarity around your comments. Could you be more specific about what, if any, features you found lacking? Regards, Edward Stephen

May 2016

Linda from Sterling Bay

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

May 2016

Pretty user friendly and convenient.

Pros: sharing, filing, posting, easy uploading/pulling into system Cons: cannot view as others/assume someone's profile to view only

Response from Firmex of Firmex

Replied May 2016

Thanks for the review! Just to clarify, Firmex allows Project Managers and Administrators to view project content as another member of the project. See - https://support.firmex.com/hc/en-us/articles/204467598 A member of our client success team will be reaching out to you shortly to discuss your specific project. In the mean time please don¿t hesitate to contact our support team anytime (http://www.firmex.com/support/contact-support/). They will be happy to answer any questions you may have. Again, thanks for taking the time to review Firmex. We appreciate the feedback!

September 2016

RYAN from MAE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2016

Fairly comprehensive and intuitive VDR Platform

I've used Firmex on one deal. The functionality was great, but customer service does not make it easy to assist with the VDR setup if you are not the Admin, but rather trying to assist your client/the Admin.

Pros

Secure and simply.

Cons

Customer service, permission settings.

Response from Firmex of Firmex

Replied September 2016

Thanks for taking the time to review Firmex. With regards to your comment, for security reasons we cannot change permissions that our clients set as the main administrators without their permission. It looks like this is what was happening in your case, but its hard to comment beyond that without knowing more specifics. Please contact me at jason.soo@firmex.com. I would love to learn more about your specific case, and how we can improve in the future.

March 2016

Steven from The Braff Group

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Firmex - Virtual Data Room

We've been using Firmex as our M&A VDR solution for about six years. The software subscription allows us the flexibility to use the VDR to accomplish different objectives (i.e. traditional M&A due diligence, data collection, large file transfer, etc.) as well as flexibility with respect to project length (i.e. clients that we'll work with for years prior to going to market). The two biggest pros in my eyes has been the constant improvements through the years and the friendly customer service. The company is always receptive to suggestions on how to make the product even more user friendly.

October 2018

Eric from NBC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Not a big user

Pros

It's aways easy to create and use. Very intuitive.

Cons

Nothing to point out. I'm only using it very sparsly.

March 2016

Hillary from Concentra Financial

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

March 2016

I use this software on a daily basis to share documents and control access to those documents

The pros is this is an easy way to share documents and organize our deals and control who has access to them. It is secure and safe. The cons is I find it difficult with the new user groups to be able to do what we need as efficiently. If we were able to control this function by having the ability to turn it on or off, or create user groups with users from different companies that would be great. Also, the option to use a group that was already created would be great, as we normally have many of the same people going into one group.

March 2016

Colleen from Whiteman Osterman & Hanna LLP

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Training session

I had a one on one training session with Jason yesterday and it was incredibly informative. I had no idea of some of the uses and tools available on Firmex. I was never trained on this before I just had to start using it when I started here but I am so thankful for this training and now knowing so much more on this product. I will now be able to show some of my co-workers and we also are planning an in house training here in the future. Thank you, Colleen

March 2016

Shlomo from Retrophin

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Great product for sharing information/data with high-caliber product support team.

Pros: Ease of use. Great features/capabilities for sharing information and collaborating with both internal and external members. Very positive experience with usage of the software. Top notch support team with high degree of availability. Suggestion for improvements: Expend the concept of groups across the data room (currently project specific). Document version control. Real-time document editing capability

March 2016

Maureen from Bennett Jones LLP

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Firmex makes it easy to collaborate

Firmex is designed for personal customization to suit any project I have going and at any stage. I find it's overall easy to use, set up, upload and share. Being able to set up individual parameters for each user and for each room is vital to allow proper access at the proper time. Whenever I have a question or need help with something, the Firmex team is quick to respond and always friendly and professional.

April 2016

Leonardo from Habber Tec

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

Excellent tool for data room management - sell side

We used Firmex for 3 months during a sell side data room need. Software was very intuitive to configure and use. Our lawyers had comparative experiences with other pieces of software, and they said this is the best one they have ever used. I recommend Firmex for their tooling and attentive customer support. I requested it twice, and I was promptly supported.

May 2016

Branden from Alvarez & Marsal

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

May 2016

Firmex makes collaboration easy

I am using a Firmex data room to compile tax forms for foreign beneficiaries. The forms are sent to one office, and I am in another. The data room offers a secure way for one office to file the forms and I can access them from another location. I get notified by email that new forms have been added so I am always in the know.