Envoy Software


 

Envoy is a cloud-based visitor management and registration solution that serves small and medium businesses across various industries. It is compatible with iPads running iOS 8 or later versions.

Core features include visitor registration, automated user notifications, digital document signing, badge printing and visitor pre-registration. It provides a real-time view of visitors present in a building. Users can also set up multiple admin accounts, view analytics, and extract audit and compliance reports.

Users can access visitor information on mobile devices using the Envoy Passport mobile app and web browsers. Envoy offers integration with host directories, file sharing and sales and marketing software.

Envoy is available with monthly and annual subscription pricing. Customer support is provided over the phone, via email, live chat and online help articles. It is available globally and supports various languages such as Chinese, Danish, Dutch, English and French.

 

Envoy - Visitor registration
 
  • Envoy - Visitor registration
    Visitor registration
  • Envoy - Document signing
    Document signing
  • Envoy - Preregistration
    Preregistration
  • Envoy - Dashboard-invites
    Dashboard-invites
Supported Operating System(s):
Web browser (OS agnostic)

242 Reviews of Envoy

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Jason from University of Asia and the Pacific
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Envoy has eased visitor management a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Envoy is easy to use, and is very flexible. We have a small campus with three entrances/exits, and we've been able to configure Envoy to work well across all three entry and exit points. The data we capture has really allowed us to improve our policies and workflows, and the email/SMS notification in real time has improved the experience tremendously for both visitors and hosts.

Cons

It's cloud-based so on a few, rare times infra issues (on our part) have brought the service down; also, you will have to invest in an iPad for each entry/exit point.

Review Source: Capterra
 

Jimmy from Chegg Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Another great Visitor and Package Tracking Tool

Ease-of-use

Functionality

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Value for Money

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Pros

I used this a few years ago and it is a very powerful tool to track visitors and even any packages that you might be expecting to be delivered.
The application is again very simple and easy to install

Cons

No negative points that I could find. I would recommend it to anyone who has a small office

Review Source: Capterra
 

Debolina from GSK Pharmaceuticals India
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

The best Visitor Management tool I've ever used

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

This tool is so simple yet efficient and our company uses it at the reception to keep track and inform employee of a guest or client that may have come to meet.

Cons

Its a very simple application and there is nothing to complain about. I love it

Review Source: Capterra
 

katherine from vertex,inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

easy to use

Ease-of-use

Functionality

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I am an executive admin and I use this tool to communicate with our front desk receptionist on incoming deliveries and outside guests to meet with executives. I love how it notifies me when my guest has arrived and it saves us a lot of time getting them registered as a visitor.

Pros

Very easy to use and it helps keep me organized for sure!

Cons

Haven't ran into any "cons" yet. So far so good!

Review Source: Capterra
 

Jennifer from Innovation360
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Professional

Ease-of-use

Functionality

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Value for Money

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Quick, concise notifications!

Pros

It's professional, user friendly, and free.

Cons

Difficulty getting notifications set up on each staff member's phone. Somehow they miss the step each time and I have to delete the app, start over, and do it for them.

Review Source: Capterra
 

MATTHEW from Tamworth Heat Treatment Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Most easy to use of all I tested

Ease-of-use

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We had no real procedure for on-site visitors if an incident arose such as an evacuation, now we know exactly who is on site.

Pros

Very quick and easy to set-up. Good customisation options including Welcome screen, Signed-in screen, logo and i could also add remove questions. I receive an email when a visitor arrives and also a text message using the optional passport app!

Cons

Only works with i-pad which meant we had to buy one.

Review Source: Capterra
 

Lettie from Earth Friendly Products
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Five star with a 1.2.3 simplicity

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Functionality

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We have been old school - guest book at the lobby. This will now make it more confidential and not expose who has been in the office, notification to host goes out automatically, have data to reference to as needed.

Very clean and professional - love it!

Pros

Extremely efficient and easy to use/set up. Not to mention how knowledgeable, professional and easy going representatives are. Really embrace customers and provide what is being lost "True Customer Service!"

Cons

Nothing yet, and hope I do not find anything

Review Source: Capterra
 

Mandar from Commnet Systems And Solutions - India
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Free software for Visitor Tracking

Ease-of-use

Functionality

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Pros

Free software for visitor tracking saves manpower and there efforts. Also i can integrate with zapier

Cons

Nothing to say much about the product as its completely free.

Review Source: Capterra
 

Aleksandra from Fully Managed
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

It's okay as long as you don't have any issues

Ease-of-use

Functionality

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Pros

We've been using this app for about a year and then our ipad has been stolen. I liked that we had an opportunity to keep track of our visitors.

Cons

I don't think it's been used very often. We get a lot of deliveries in the office and the couriers usually are in rush and they don't have time to indicate their full name, email, and company in order get in. So most of the time they just knocked on the door instead of using our Envoy App

Review Source: Capterra
 


August 2018

August 2018

Love this software!

Ease-of-use

Functionality

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Pros

I'm a receptionist at a tech company and I use this software everyday to check in guests and receive packages. Makes everything super easy and seamless!

Cons

There really aren't any cons that I can think of, love it!

Review Source: Capterra
 


August 2018

August 2018

Good Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Very simple, easy to use sign in system.

Pros

The ease of letting you know that you have a visitor as soon as they check in.
Not your typical pen/paper sign in process.

Cons

Some employees don't always receive the notification that someone is waiting for them.

Review Source: Capterra
 

Marijn from Business Lease Nederland
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Nice and easy to use software

Ease-of-use

Functionality

Product Quality

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They are very happy and say the software is easy to use.

Pros

Very easy to design and mantain. Very proffesional look and feel. Happy costumers!

Cons

Nothing, i am using the free version of this software package. All the restrictions are more then logical to me.

Review Source: Capterra
 

Tina from Pembina Pipeline

July 2018

July 2018

We just got the system a little over a month ago and it's been working great!

Ease-of-use

Functionality

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Easily see whos in the building and number of visitors we have coming to the office.

Pros

Easily review who's in the building and because its simpler for people to sign in they are doing so quickly and freeing up the receptionist for other tasks.

Cons

Not sure I can think of any. We haven't ran across any problems, so far! But if we do they are super responsive on the 'Online Chat' feature to help us!

Review Source: Capterra
 


July 2018

July 2018

Visitors really love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease of whole process

Pros

It has made the life easier for both visitor and receptionist. No paper work, the visitor can easily enter the information using the Ipad app and the notification goes straight to the relevant person. Very easy and impressive layout. Dashboard shows all related details.

Cons

There should be an android version as well. Also internet is necessary for it to work so in case of any internet issue the system does not work.

Review Source: Capterra
 

Jose from GFR Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

It has helped us a lot with the control of visitors in the company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

The ease of use. Super simple to use and configure. It is super easy for the end user to use it, and also the administrative side is super easy in order to configure the app.

Cons

I would appreciate a little more control for the administrator side. There's some configurations that have to be done by the Envoy team that I would appreciate if they could be done by our side.

Review Source: Capterra
 

Grant from Securitas Security Services USA, Inc.

July 2018

July 2018

Easy to use and obtain alerts when guests have arrived.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The ability to upload guests lists from Excel spreadsheets. It creates a much smoother process when a lot of guests are expected

Cons

It would have to be not being able to view more than one day at a time. Having the ability to view invites a week at a time would be beneficial.

Review Source: Capterra
 


July 2018

July 2018

straight forward

Ease-of-use

Functionality

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Pros

The integration with slack and also the picture of the guest being sent to the host. Its nice to know who you are looking for if you've never met the guest before.

Cons

You can only have one host. Would be nice to add more than one host in case multiple people need to be informed someone has signed in.

Review Source: Capterra
 

Matt from ZeroCater
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Envoy! Simplifying out guest visits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I like Envoy but dunno if it's worth the cost. More of a luxury item.

Pros

I love that envoy allows us to ensure every guest has a process coming in and notification method for their internal visitor. For interviewers, it ensures our on sites are under NDA. This allows us to standardize our visits without having an office manager in every location.

It always seems to be working and we rarely have a visitor unsure of how this works. Seems almost standardized for any office visit

Cons

For NDA's wish we had more control over sending this to specific google drives. It's very basic in features but does what it's supposed to - having a warmer intro (map, office overview, etc.) would be nice.

Review Source: Capterra
 

Josemaria from Maynilad Student Services

June 2018

June 2018

Our visitors are very impressed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing).

Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc.

All logs are easily downloadable for numbers and data analytics (This is good for office planning).

Pros

The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor.

The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests.

The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable).

Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Cons

There is no provision to use Android devices instead of an iPad.

Currently, it's not possible to select multiple hosts (persons to visit/destination).

Review Source: Capterra
 

Amanda from CINC

June 2018

June 2018

I love love love this system. Makes receiving packages a breeze at the office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

I love getting an email alert if I have a package that has been delivered. The alert is very clean and easy to read. I love the reminders of picking up a package too!

Cons

I cannot think of any cons. My only con is that the reception desk at my work needs to use it more! I wish there was a way for the system to be alerted once you pick up a package as opposed to me having to submit it via the email

Review Source: Capterra