The Receptionist for iPad Software


 

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (via SMS, email and Slack) and two-way communication with visitors.

The Receptionist offers legal agreement signing, delivery management, visitor photo capture, and the ability to create personalized workflows for your various visitor types.The solution offers hardware features like iPad, floor or desk stand, enclosure, mounting hardware an badge printers. These can be bundled with the solution depending on the plan purchased. It also complies with industry standards ITAR, C-TPAT, FSMA and PCI.

Users can also customize the appearance of the application and include in-app branding. The Receptionist is based on an annual and monthly subscription basis that includes support via email, phone and through website chat and an online knowledge base.

 

The Receptionist for iPad - Customizable home screen
 
  • The Receptionist for iPad - Customizable home screen
    Customizable home screen
  • The Receptionist for iPad - Visitor log
    Visitor log
  • The Receptionist for iPad - Visitor Details
    Visitor Details
  • The Receptionist for iPad - Administration Demo
    Administration Demo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

192 Reviews of The Receptionist for iPad

Showing 1-20 of 192

 

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Sabrina from P&S Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great product with ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use! I didn't have any problem downloading or setting it up

Cons

The interface with my computer. But it was easier when I learned about the cloud.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2018

December 2018

 

Hi Sabrina,

Thank you so much for posting a review about The Receptionist for iPad! I am so glad that the software is working for you. Please don't hesitate to reach out to myself or anyone on our team if you need any assistance.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Angela from Xylem (Texas Turbine, LLC location)
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Electronic Sign-in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customizable and we were able to request if the visitor is a US citizen for trade compliance purposes.

Cons

Working on enlarging the photo and name on the badge is there are options for this. If not, it should be added.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2018

December 2018

 

Hi Angela,

Thank you for taking the time to post a review about The Receptionist for iPad! I am glad that our ITAR Citizenship feature is working for Xylem!

Using our custom badge editor feature you can most certainly increase the size or make any other changes that you like to the badge. Here is an article with instructions:

http://support.thereceptionist.com/buttons/button-features/badge-printing

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 


December 2018

December 2018

Fantastic App

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This app makes is so easy to receive guests and when paired with a label printer awesome nametags.

Cons

The navigation can be a little confusing.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: December 2018

December 2018

 

Thanks for posting a review about The Receptionist for iPad! Please reach out to myself or our team should you need anything!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

GENE from ION DENTAL GROUP
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

EASY USE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I LIKE THAT IT HELPS ME SAVE TIME ON MY TASKS. AND ALSO ON MY NOTES REMINDING ME WHAT NEEDS TO BE DONE

Cons

THIS IS A VERY GOOD PROGRAM WITH A LOT OF FEATURES

Review Source: Capterra
 

Diane from self employed ebay seller
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great Interactive Tool to Ensure No One Goes Unnoticed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it so far. When and if I open my store I will be buying this software and using it. Knowing who is coming, when they are coming, all of these factors need to be considered in the business person's schedule. I think this is a wonderful new software and very user friendly.

Pros

For the free version I've explored so far, it is a great tool!! I am in the process of checking out brick and mortar locations to open my own secondhand store. This software allows for people to check in via their cell phones with Receptionist for iPad and this software can be programmed to notify each person who would be expecting customers and or visitors. No more waiting at an empty desk while someone has to run to the back for a moment. Also a great perk is that this software is multi lingual !!

Cons

I have not yet paid for the "Official" software but from what I have seen from the free offering, this is a marvelous tool for anyone who has an office, and even for people who have a lot of people to be expected at family events!!

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2018

November 2018

 

Diane,

I am glad that your free trial has gone so well. I hope that you will open your store and implement our software to make things more efficient. Thank you for being a member of The Receptionist Family.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Marlon from Vernay
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Best support ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My best experience always comes from support, generally support team. The customer service she provides is ALWAYS excellent!!! My experience with support always spills over to my overall liking of the software itself.

Pros

The ease of use. We have used it for the past 2 years, and we basically set it up and haven't modified anything in two year and it has worked fine. We have had a few instances of the iPads crashing because of a receptionist or iOS update, but that's it.

Cons

How long it took the features I originally requested to actually come out. I'm glad they finally did and that my request where heard.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: November 2018

November 2018

 

Hi Marlon,

Thank you so much for posting a review about The Receptionist for iPad and also calling out our Radical Support! It has been wonderful working with you and your team at Vernay. Can you let me know which features were implemented and which are still outstanding? I'd like to check on their status and get back to you.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Tyler from Dakota Creek Industries
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great Visitor Management System for the Money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is the most simple easy to use product for not only our staff, but also our visitors. This takes very little staff assistance to support and get people logged in. Return visits are quick and easy and the time savings for staff and visitors has been significant.

Cons

We wish you could customize the interface and database such as adding attachments, but currently this isn't an option. We also would like to be able to scan in using a scan of our exiting badges which we currently use, but this also isn't currently an option. These aren't show stoppers by any means and are very specific to our environment. They allow for feature requests which we had submitted for these needs.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Hey Tyler,

Thanks so much for your review. I am really glad the software is working for you and Dakota Creek! I was going to offer to enter your feature requests but it looks like our team has already worked with you to file them.

If there is anything I can do for you and your team please feel free to reach out to me.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Jimmy from Chegg Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Nice Visitor Tracking Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This application is very light and can be installed easily. It is a very simple application using which we can track visitors and also check who is expected to visit on a particular day

Cons

There are no cons. This is a very small application and everything has be thought of

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Hi Jimmy,

Thanks so much for posting a review about The Receptionist for iPad! I am so happy to hear that the application is working for you and Chegg Inc!

Please don't hesitate to reach out to me personally if there is anything I can do for you.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Virginia from Campbellsville University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Wonderful College Visit Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Receptionist for iPad has been immensely helpful. I have personalized it to maximize the use in my department. Students have no problem using it and our counselors appreciate being notified the minute the student checks in.

Pros

This software has been wonderful for our college visits. It is very self explanatory with a lot of helpful features.

Cons

I only have one complaint with this software. I wish I had the ability to have the notification sent to the counselor the minute the student clicks on their button and not have to wait until they finish the whole check in process.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Hi Virginia,

Thanks so much for posting a review about your experience with The Receptionist for iPad! I am so glad that you are enjoying the software.

I am including my personal email address. Would you mind sending me an email so that I can understand what problem you are trying to solve by sending the notification immediately? We wait for the visitor to complete filling out the info so that the recipient or company contact has all of the info the visitor completed.

Thanks,
Andy Alsop, President
andy@thereceptionist.com

 


September 2018

September 2018

The Receptionist for iPad Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I liked most was the ability to save on payroll with not having to hire a receptionist.

Cons

There's nothing that I dislike about this software. It's easy to use and offers the ability to customize.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: October 2018

October 2018

 

Thank you so much for your review! I am happy to hear that the software is helping your business and helping the bottom line!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Brian from Carlisle Companies
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: August 2018

August 2018

 

Hello Brian!

Thanks for posting a review. I'm happy that it has been quick and easy to get up and running and that you've been able to experience our Radical Support.

We really want to know more about your having to hack together some solutions. Our Dir of Engineering will be reaching out to you to learn more.

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Ryan from Sunrise Communications
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

The Receptionist

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love this product. Super simple to set up, customize, change/update, and manage.

A real great 'set it and forget it' kind of product.

Cons

While i'm not 100% sure it has anything to do with the app, sometimes when a guest is typing in their name the keyboard goes completely crazy and makes it difficult.

While not really a 'con' per se, but a feature request would be to have it make a phone call, announcement over a PA or maybe a prerecorded message, or something similar.

Maybe relay it through Twilio or something similar?

Review Source: GetApp
 

Chris from Bemis

July 2018

July 2018

Overall positive, it fits a need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cost saving of a headcount, and easy to use to assure the right contact is reached for guest.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Chris,

Thanks so much for taking the time to write a review about The Receptionist for iPad. I am glad the software is mostly satisfying your needs.

I really appreciate your taking the time to let me know about the enhancements you'd like to see us make to the software. We take feature requests very seriously. I have entered a feature request for things you've noted. Look out for upcoming feature releases!

Sincerely, 
Andy Alsop, President 
andy@thereceptionist.com

 

Naomi from First City Monument Bank Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Great for visitor management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The receptionist is slick ,intuitive and ensures fast sign-in for visitors visiting our office. We have been commended on a lot of occasions by partners and customers who pay us a visit at our office space.
The receptionist makes it easy to search for the contact of any employee and even merge a photo to every employee contact.
We recently integrated this tool with Badge-printer and this has made us to print badges for visitors to our office. The Receptionist ensures every visitor to our office environment is easily tracked ,allowing us know whom they are with.

Cons

We have not encountered any issue of note since we started using this tool. It is an important part of ensuring security in our office.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Naomi,

Wow! Thank you for sharing such a flattering review. I am so glad that The Receptionist for iPad is helping First City Monument Bank Limited managing its visitors.

Please feel free to reach out to me personally if there is anything I can do for you. Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Julie from PolyOne/ColorMatrix

July 2018

July 2018

Great product! Received compliments of the ease and functionality from our guests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly.

Pros

User friendly and the availability of your Customer Service. Love the fact that I can design the buttons and add our logo.

Cons

Nothing other than our team has Samsung/Android phones. Would like to download the app, but your product is currently accessible on iphone only.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Julie,

Thanks so much for taking the time to write a review about The Receptionist for iPad. It has been an honor working with PolyOne!

I appreciate the feedback about the app. We are envisioning an app that employees and visitors can use both on Android and an iOS. I don't have a timeframe for release but keep an eye out for our future feature releases.

We are proud to have you as a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Meghan from Gordon Food Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Support got back to me in less than 1 minute and we were able to "trial" badge printing with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am comfortable with the fact that I can walk away from my desk to do various tasks without leaving someone standing in the lobby.

Pros

The fact that you can tailor it to our business is awesome. The customer service is AWESOME! They respond almost immediately and then provide you with step by step instructions to perform the task.

Cons

There aren't enough spaces for names. We have to generalize departments and then when a visit sends a message it is up to the department to find out who has an appointment with that guest. Options for responses are also limited.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: May 2018

May 2018

 

Hi Meghan,

Thank you for your review! I am so happy that The Receptionist for iPad is working for you and your team at Gordon Foods.

I'm going to work with our sales and customer experience teams regarding your notes in the Cons section.

If there is anything I can do for you please don't hesitate to reach out to me directly! Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Aidan from Wells Lamont

May 2018

May 2018

Good and bad. Lacking features in specific areas.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests.
Everything works as it should.

Cons

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist.
Suggestions include:

Ability to backdate checkout of guests in portal.
Ability to receive notification if guest does not checkout by end of day or preset time.
Ability to delete guests that are registered in device.
Ability to block guests that have pre-registered and flag if guest attempts to re-register.
Ability to send notifications on check out of guest.
Ability to customize e-mail notification form and change sender address.
Ability to fast sign in via phone OR e-mail address (make it customizable)
Better layout for customizing visitor interface, what you see in portal is not always what you get.
Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: July 2018

July 2018

 

Hi Aidan,

I really appreciate you taking the time to send us your thoughts and feedback. Apologies for the delay in responding.

I just wanted you to know that I have logged your feature requests in our feature tracking system. Our product and engineering team takes feedback very seriously!

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Brad from North Carolina Board of Nursing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sales and support staff have been super responsive and helpful throughout the setup and implementation of the software. The setup process is very easy. Guests checking in with the application have required very little assistance.

Cons

Not applicable. There isn't much "bad" to say about this application. If one were to have issues, the support team is helpful with troubleshooting or work-arounds.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: April 2018

April 2018

 

Hi Brad,

Thank you so much for posting a review about The Receptionist for iPad! What I am most happy about is that your interactions have met our standards of providing a Radical Experience.

If there is anything we can do for you please don't hesitate to reach out to our team or to me personally.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Alexander from Workability

March 2018

March 2018

Excellent for using in a co-working space

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

Cons

I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: March 2018

March 2018

 

Hi Alexander!

Thanks for posting a review about The Receptionist for iPad! I am glad that Workability is enjoying the software. I have entered a feature request regarding more customizations and attached your email address in our feature tracking system. Should we release these features we will notify you directly.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 

Paul from Transcare Corp.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

Setup and configuration is easy. The interface is professional and polished. Also, it is entirely cloud based!

Cons

With easy comes limitations. Some areas I would like to customize but can't. Also it's multi language support is limited. (That feature is in beta so hopefully it will be improved)

Review Source: Capterra

  Response: The Receptionist, The Receptionist

Date: February 2018

February 2018

 

Hi Paul,

Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

 
 
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