Supported Operating System(s):
Web browser (OS agnostic)About AVOXI
AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI).
Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.
AVOXI...
35 Reviews of AVOXI
Average User Ratings
Overall
4.7 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2020
Robert from Cibersys
Verified Reviewer
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
AVOXI Genius is the best option for your IPBX and DID needs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!
Pros
The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX
Cons
Everything is great. I will maybe improve the customer support a little bit
Reasons for Choosing AVOXI
Better customer support
Response from AVOXI
Replied September 2020
We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!
September 2020
Capucine from BNP PARIBAS CIB
Company Size: 10,000+ employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Reasons for Choosing AVOXI
Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.
Response from AVOXI
Replied October 2020
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
May 2020
Utku from SmartAlpha AI
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
May 2020
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Pros
It seemed cheap at first. After months we see that this is the trap.
Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
Reasons for Choosing AVOXI
Unfortunately it seemed cheaper.
January 2021
Nicola from Windsong Resort
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2021
Great Customer Service, Friendly Staff
Great! Problem was solved with 24 hours
Pros
All of the features it comes with. Calls are clear and customer service is great!
Cons
N/A I have no complains with this software
Response from AVOXI
Replied January 2021
Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear.
September 2020
Justina from UAB METIDA
Company Size: 11-50 employees
Industry: Legal Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Customer support at it's best
Pros
When I'm facing any issues, support answers immediately, and solve my problems.
Cons
Price could be lower. I'm using a basic product.
Reasons for Choosing AVOXI
best reviews on customer support, which is important for me.
