FluentStream VoIP Software


 

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.

The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.

The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.

 

FluentStream VoIP - Admin dashboard
 
  • FluentStream VoIP - Admin dashboard
    Admin dashboard
  • FluentStream VoIP - Call detail report
    Call detail report
  • FluentStream VoIP - Manage auto attendants
    Manage auto attendants
  • FluentStream VoIP - Call monitoring
    Call monitoring
  • FluentStream VoIP - Mobile app
    Mobile app
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

35 Reviews of FluentStream VoIP

 

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Software Advice Reviews (7)
More Reviews (28)

Showing 1-7 of 7

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Affordable Phone Solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FluentStream VoIP is a reliable cloud phone solution for business needs. It is well-known to their consistent service, very affordable and on-time support.

Cons

Examine the features your company needs to get the accurate package. Ask for support if needed to fully understand the features stated on each plans.

Review Source
 
 

sora from ENB
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

We just started our service with them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Every thing easy and good and smooth...from the quote status to service connect ...customer service available any time we have any questions

Review Source
 
 

Adam from Riskalyze
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great Voip System for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.

Pros

Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)

Cons

Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.

Advice to Others

Once you find the right phone system, you'll have it for life. Do your best to seek out good customer service. You won't be disappointed you looked at FluentStream.

 
 

Scott from Arvada Fire District
Specialty: Government - State and Local

July 2015

July 2015

Great product with great service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It works great and I don't have to maintain a phone system anymore.

Likes Least

The faxing was problematic, but I think it was mostly due to our application and not their product.

Recommendations

Very easy to get going. We have a complicated setup and fluentcloud made it easy.

 
 

Tony from ellsworth bicycles
Specialty: Transportation

July 2015

July 2015

USed it for over 2 years, internationa offices, multiple businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Service, Reliability, Flexibility.
They always answer or call back promptly.
Even international use, they can accommodate, and the product works super well, without any trouble.

They help when we re-organize or re-deploy the original programing.
The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional

Likes Least

There is nothing I don't like about Fluentstream.

Recommendations

Try it. You'll like it. It surpasses expectations.

 
 

John from Denver Concierge
Specialty: Professional Services

July 2015

July 2015

Outstandiing Company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer service is outstanding, tech support folks are great.

Likes Least

No complaints. There is nothing here to write.

Recommendations

Make sure you have good internet before taking on VOIP. We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front.

 
 

Kristofer from Advanced Insurance Managers, LLC
Specialty: Insurance

July 2015

July 2015

Great Product at a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Likes Least

My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.

Recommendations

It may take some getting used to if you have never used VoIP. "Play" with the features - they are more than willing to let you do so before making a commitment.

 
 
 
Showing 1-20 of 28


November 2018

November 2018

Excellent people to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to log sales and customer care calls directly to Salesforce with ease, which helps our company be more efficient, and better organized.

Pros

I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features.

Cons

Some of the terms for describing features can blend together with regards to the setup.

Review Source: Capterra
 

Timothy from Animas Office Remote
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Easy Adoption - Great Functionality - Reliable Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would strongly recommend FluentStream and think they are positioned to provide solutions that will help small and large businesses scale and succeed.

Pros

FluentStream is versatile and fits my business needs perfectly and it was easy to implement. The functionality is robust and I find it migrates well to their cloud based and app platforms. The cost structure is very reasonable and they were able to provide a package at a price that is helping my business succeed. There have been glitches but their attention to support is evident with their Colorado based staff who have been attentive and responsive when needed.

Cons

There has not been anything significant at this time that has not been addressed.

Review Source: Capterra
 


November 2018

November 2018

Customer service second to none!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them!

Pros

It's easy to use, which makes it great to be able to get new people up to speed.

Cons

It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly.

Review Source: Capterra
 

Linda from Thrivent Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Fluentstream Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is always available, patient, and willing to work out any issues. thank you.

Pros

Emails when I get a message on my extension.

Cons

When I have to reboot the phone I loose all my saved contacts in my directory. It takes time to recreate those directories, so I cannot re-create them.

Review Source: Capterra
 

Libby from Health, Wellness and Fitness
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Fluent Stream Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very pleased with our service and the service support team.

Pros

Enjoy the ease of use and short wait times for customer service support.

Cons

enjoy the service and I have no complaints

Review Source: Capterra
 

Sandy from GitGo
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

FluentStream review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

allows us to document more details after reviewing calls, this is very beneficial

Pros

The ease of use is the greatest feature.

Cons

I don't have any negatives about the software.

Review Source: Capterra
 

John from Baker Builders
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

FluentStream customer service is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface. Any problems with set up are quickly handled by their customer support team - they are great to work with.

Pros

There are many features to FluentStream. I especially like getting my voice messages via email.

I also like the faxing capabilities and the ability to manage my users.

Cons

There are so many options which are available that it can be overwhelming setting users up. That is solved though by their excellent customer support.

Review Source: Capterra
 

Cody from Bobe's Pizza, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

THANK YOU

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Outstanding. I've been so pleased with this company.

Pros

FluentStream has phenomenal customer service. After dealing with the major phone companies for so long, it became very stressful and even costly for our business. However, Fluentstream is a company that seems to truly care.

Cons

I wish that there were some better options for compatible hardware and even better guidance from the company in terms of finding appropriate hardware.

Review Source: Capterra
 

Mike from MD Staff Pointe
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

2 Year FluentStream Administrator & User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to setup our phone system on our own using fluentstream and collect data on the calls made through the system. We are pleased with the software and service provided.

Pros

The ability to update the settings in the phone system is extremely easy for a novice. The chrome plug in and iphone app are a plus for those who utilize them. Customer service is extremely friendly, prompt, and follows up after they have completed a request to ensure everything is still going smoothly after the call for help - this is rather unique!

Cons

The texting (SMS) feature could be more robust.

Review Source: Capterra
 

Mikel from KLAS
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

(Helpdesk guy perspective)Supporting this phone system is a lot easier than our previous one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's been a great experience. As an entry level help desk guy it's really fun for me to learn the system and get a better understanding of VoIP systems.

Pros

The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease. It's simple and east to do easy things like reassigning extensions to new users, changing the order of the queue agents, setting up new conference IDs, etc... Also, if there's something I can't figure out I can open a chat with support and I get top quality answers within a minute of opening the chat.

Cons

The only thing I don't like about the software is a current bug that causes transferred calls to not show up on the Call History page of the recipient. However, Fluentstream support has been very friendly and they are working to resolve the issue.

Review Source: Capterra
 

Charlene from Winnipeg Square Dental Centre
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The guys at fluent stream set it up for me without any hassle, all I had to do was forward the numbers. Their follow up is great too!

Cons

no comment in regards to being dissatisfied.

Review Source: Capterra
 

Steve from Knight Flight Cargo Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

FluentStream VOIP Phone Service - Highly Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent - ours was not an easy setup for 2 companies at one location sharing personnel and phones. I'd recommend using the phones that FluentStream says work best with their system. We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup. They did an OUTSTANDING job compared with both large and smaller VOIP providers we've used and explored.

Pros

Value for the Cost is outstanding - significant savings over past providers. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.

Cons

A few very minor glitches with setting up text notifications - however - our customer service agent handled all modification requests promptly and enthusiastically.

Review Source: Capterra
 

Janene from West Coast Call Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

FluentCloud

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Cons

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Review Source: Capterra
 

Mark from LIP

April 2018

April 2018

We love FluentStream!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This phone system was way better than our old system and so much more reliable I don't think will ever go back!

Cons

It works exactly as described way better quality and no more phone issues like we used to have! Nothing bad to say!

Review Source: Capterra
 

Jeff from Rezstream
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

An awesome IP phone software system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to work from anywhere and be able to change anything I need related to my phone system!

Pros

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Cons

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

Review Source: Capterra
 


December 2017

December 2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Review Source: Capterra
 

Denise from Thrivent

January 2017

January 2017

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a turnover recently that has required changing extentions, adding a phone, etc.
Calls have been made to customer service to add the phone and make changes to extentions over the last month or two. The calls have been answered and changes made without delay. We have been very happy with customer service.

Cons

Would like to be able to copy over contact/directory information from one phone to another easily.

Review Source: Capterra
 

Jason from Field Squared
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Love FluentStream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't believe I could get a phone service up and running for my company so quickly and seamlessly.

Pros

Super fast to install and supper is fantastic.

Cons

None

Advice to Others

You can't go wrong with this.

Review Source: Capterra
 

Jordan from The Welding Warehouse, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent Value, Features, and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Pros

Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Cons

Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

Advice to Others

Give it a try, you'll be happy you did!

Review Source: Capterra
 

Jonathan from Verified First, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Best phone provider in the business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have never had the pleasure to work with such an incredible phone provider before. FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us. They have helped us to streamline our process and save money by not needing to use multiple providers. To top it off, in the 2 years we have been using them we have had the service go down once(not even their fault as a main upstream carrier went down) and they switched over their upstream carrier within 5 minutes to get us completely back up and running. INCREDIBLE.

Pros

Very intuitive and capable system.

Cons

I can not think of more ways to incorporate them into our systems.

Review Source: Capterra
 
 
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