Jive Voice Software


 

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

 

Jive Voice - Dashboard
 
  • Jive Voice - Dashboard
    Dashboard
  • Jive Voice - Phone tree
    Phone tree
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

562 Reviews of Jive Voice

 

Start your review of Jive Voice

Click to start
https://www.softwareadvice.com/voip/jive-pbx-review/
Software Advice Reviews (137)
More Reviews (425)

Showing 1-20 of 137

Phil from On-Board Services
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Perfect Flexible Office Voice and Text Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- The mobile app support is fantastic and super useful
- Online interface is effective and quick to respond

Cons

- There are no real cons aside from it's hard to leave work alone when you can access your work line via your cellphone with ease

Review Source
 
 

Omarie from K08 Sounds
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for Telecommunications

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I telecommute part-time and work in the office part-time. Jive has made this process so much easier to forward phones, use my cell phone for calls, set time away, etc. Highly recommend!

Cons

Only problem is I have to use a separate service for faxing. Still learning all the cool new features available!

Review Source
 
 

Nickia from John Ed's Cafe & Catering
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

One happy customer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The equipment and service is great. The dashboard is user friendly. Customer service was very prompt and helpful with the setup.

Cons

Troubleshooting and setting up the plan and phones was a bit troublesome. Definitely not a system for my 72 yr old computer challenged co-worker.

Review Source
 
 

Kris from Spa Tech Institute
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Jive Communications positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Jive did a great job of incentivizing making the change to VoIP with a great deal on the equipment needed to get started. They managed the set up process well and the customer support was excellent. Love the Management panel for building out answering queues, ring groups and auto attendants.

Cons

The Fax interface is not robust and is prone to crashing and needing to power cycle. We have had some marginal problems with quality from time to time and we did need to change our Router to a more expensive router to handle the phones. That was not clear from the beginning.

Review Source
 
 

Nikki from Free agent
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Always improving and innovative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure you have enough bandwidth and you are good to go!

Pros

This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature. User friendly easy to navigate and the support staff can usually answer all questions or resolve issues quickly.

Cons

The mobile app version is not as up to par as it can be but is a work in progress. The reporting system needs work, the reports are not as detailed as one would like but simple and clean.

Review Source
 
 

Chris from Turn2Partners
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Jive is a large organization - for better and for worse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gotta love the branding.

Pros

Jive is able to boast more servers and server support than any of their competitors, and that is highly valuable. Their pricing is also extremely straightforward, which was awesome as we comparison-shopped. Jive even sent us a new VoIP-specific router at no cost!

Cons

It seemed like the various division of Jive were rather disconnected, and in my opinion we suffered for not having one dedicated account representative who could check up on us and walk us through the technical steps of getting set up. The initial roll-out felt intimidating.

Review Source
 
 

Aravindan from Information Technology and Services
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Splendid Sales & Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- The ease of configuration
- Extensive Support while onboarding
- Complete features for a small business

Cons

Better and detailed Dashboard would be nicer
Different sites for configuration, reports, onboarding and voice

Review Source
 
 

Mylene from I.T Experts Philippines
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Low-cost Cloud VOIP!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nowadays, it is very expensive to implement a PABX system in-house. Jive Voice offers Cloud VOIP that you can manage all your calls and have a real-time phone system in a very low-cost. Explore the features and find out how your company will benefited from it.

Cons

Managing calls and internet enabled device is very easy. The system is internet depended so reliable and enough bandwidth is suggested.

Review Source
 
 

Amel from Casapiaui
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great voice communication software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The best jive feature is that it's all cloud based, no needs of downloads.

Pros

Theres no functionality there I can think that my business needs for voice communication that this software doesn't have.

Cons

Jive is amazing, it could look amazing to. The interface design is very basic, it could look better and more user friendly.

Review Source
 
 

Gabrielle from Spackman Mossop Michaels
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The online interface is very user-friendly and intuitive. There are a lot of options for managing different lines.

Cons

I only wish that you had a little more control over certain settings, such as being able to schedule a temporary voice message for holidays, etc.

Review Source
 
 

Julie from PFB
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good, efficient, saves me money but has issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automated options are great. The eFax set up is great. I use it multiple times a week. I don’t have any problems with that.
24/7 customer service is helpful since I am
Open everyday. I was able to save, per month on combining my 4 lines together.

Cons

Customer service needs more training. They did not know that an intercom option. Whenever I have an issue, sometimes after calling the customer service team, they fix it but can’t explain to me how they fixed it.

Sometimes the reception is a little off for whatever reason because I have had customers call and can’t hear us or we can’t hear them.

The dial plan needs work. I have so many lines and different auto attendants, it gets messy but the dial plan needs to light up between dial plans or something to identify the lines. It gets super confusing.

Everything is connected via internet. If that’s down, I’m screwed.

Review Source
 
 

Shirley from Complete Provider Resource
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use VOIP flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Review Source
 
 

Sterling from Financial Services
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Love Jive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The CS is out of this world. Voice quality is the best I've ever heard. Always making improvements to the product.

Cons

Video conferencing is going to be much better than it's ever been with Jive and GoToMeeting, I'm excited for that.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Jive gets it done at a very good price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent choice for those looking to do inbound and outbound with a great price!

Pros

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Cons

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.

Review Source
 
 

Maria from Epsilon
Specialty: Marketing Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Jive Communications is very customer service focused.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Review Source
 
 

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Jive is ok for small to medium size business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very helpful support and friendly. Easy to use and deploy in the network.The follow me function is helpful as it can forward your calls to your mobile.

Cons

Some features of the software needs to be updated as they are very limited. Setting up dial plan can be confusing to setup at first.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer Service is Great - Too Bad I Have To Keep Calling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Cons

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Review Source
 
 

Steve from Executive Manager Placement
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth the risk to using Jive

Pros

Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works.....

Cons

Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered

Review Source
 
 

Melanie from The Beard Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

After trying this software you cant go back!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

Review Source
 
 

Juliana from M Health
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Jive won our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at Jive from sales to tech to support are all fantastic.

Pros

Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system.

Cons

I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget.

Review Source
 
 
 
Write a Review
Showing 1-20 of 425


December 2018

December 2018

Its not that bad - Could be better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Its ok

Pros

Its pretty easy to use. We use it daily for work and its pretty self-explanitory

Cons

For some reason calls drop, sometimes the person on the other line cannot hear us. We have a main line and a personal extension. I wish Jive would let us know which line is ringing.

Review Source: Capterra
 


December 2018

December 2018

Get Jive For Your Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent! The software was easy to setup and I have had no problems in the year we have been using their services.

Pros

The software was incredibly easy to understand and provided an amazing cost savings for my office!

Cons

Nothing! The software is very user friendly.

Review Source: Capterra
 

Kody from Wisdom Teeth Guys
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Jive has a great phone software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love Jive Voice

Pros

Jive is affordable and provides everything you need for a call center, regardless of your size.

Cons

The user interface can be a little difficult. They use weird terms so I've had to ask them on multiple occasions what certain things mean

Review Source: Capterra
 


December 2018

December 2018

Wow, can I get a root canal instead, please?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all!

Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product.

I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits!

After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Pros

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Cons

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Review Source: Capterra

  Response: Jive Communications, Jive Communications, Inc

Date: December 2018

December 2018

 

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved.

Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

 


November 2018

November 2018

Excuse me stewardess, I speak Jive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exactly what we needed for our phone systems.

Pros

Our experience with RC (big name competitor) was less then satisfactory. Jive's customer service and plans fit our budget and needs perfectly.

Cons

Small hiccups with sales, but we got over that, moved on and now our smaller business sounds like a big company.

Review Source: Capterra
 

Kali from VitalSmarts
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Jive Voice has revolutionized our client calls

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jive Voice is so easy and user-friendly. I am able to setup conference calls with people all over with little to no effort and the quality is almost always perfect.

Cons

The one negative I have experienced with Jive Voice is that the quality of your calls is somewhat dependent on the strength of your own network, and therefore can vary.

Review Source: Capterra
 

Chris from Hansen Insurance
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Don't waste your time...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with this company was probably the worst experience you could have with any company.

Pros

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

Cons

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Review Source: Capterra

  Response: Jive Communications, Jive Communications, Inc

Date: November 2018

November 2018

 

Chris -

We appreciate the feedback and are certainly disappointed that this has been the experience. I'd be interested in getting additional insight and identifying potential resolutions. Feel free to contact me directly to discuss further.

 


November 2018

November 2018

For small business works great

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I had Grasshopper and moved to Jive and have been happy. Customer service is very good

Cons

the fax mechanism is a little clunky having to have a special email address and code but that's no big deal and easy to overcome

Review Source: Capterra
 


November 2018

November 2018

Multifunctional Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Jive has been a positive experience and has enabled us to have multiple people respond to customer calls, use the conference line and access the software from a variety of devices.

Pros

I like that I can access Jive from my computer (using the app or the browser option) and from my phone. The phone tree options also work well for our company. Working with customers one-to-one or with conference lines is easy and the interface is simple and user-friendly.

Cons

The only thing I don't really like is the way the conference line works when you first join a call. If you join as the facilitator, it doesn't indicate if there is someone already on the line or not - it's just a silent entry to the line.

Review Source: Capterra
 

david from dental elements
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

jive review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

that I can manage it in the cloud...nice and easy access.

Cons

I hate when the phones go offline...and they blame it on my router but are unable to fix the router.

Review Source: Capterra
 

Bill from McCord Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Review from McCord Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good. I would recommend Jive to anybody.

Pros

We've used Jive VoIP for almost 6 years now and the voice quality is very consistent. Also, customer service is very helpful whenever we need them.

Cons

When moving across different offices the quality drops somewhat. I wish there were a way Jive could better control that.

Review Source: Capterra
 

Halee from Episcopal Diocese
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Jive Phones

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jive VoIP software is fairly easy to use and manage.

Cons

Sometimes when voicemails are sent to email as audio files, they aren't easy to download or listen to.

Review Source: Capterra
 

Krystyna from Zenus Global Health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

The best value for my needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the customer support. I'm not too familiar with all the functionality--I had it set up by your technicians and have not needed to even go into the system on my own much. It does everything that my small business requires at a very affordable price. I've saved over 60% over the last service I had.

Cons

The only thing I would like to see is the ability to record my greeting from a voice offered by Jive (not offered now).

Review Source: Capterra
 

Russell from The Miller Family Companies
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Telecommunications Done Right, Even in the Worst of Situations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

During the recent fires in Southern California, our offices were forced to evacuate for nearly a week. With the Jive service, we were able to continue to work from where-ever we were, even when evacuated as well from our own homes. We did not have to be concerned that we would lose that connection even if our offices were destroyed (fortunately not), as everything was controlled offsite by Jive.

We have been with Jive for the last 6 years as they have grown, and we could not be happier.

Pros

The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other.
Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.
Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling.

Cons

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

Review Source: Capterra
 


November 2018

November 2018

Good Service for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jive is a good product at a fair price and has the sort of support you'd expect for a major VOIP provider. The feature set is not quite what you'd get from some of the other providers, but Jive's prices are significantly lower.

Pros

Jive is one of the most affordable of the major VOIP providers out there. While it isn't as fully featured as something like Ring Central, it is also much more affordable and what you get is excellent at what it does. Also, the customer support is first rate.

Cons

The Jive setup for building phone trees is somewhat convoluted and problematic. The software is all well put togheter, but the interface and feature set just isn't there in the same way some of the other providers are.

Review Source: Capterra
 

David from Executive Financial Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Client review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't think of a company I have used in the past decade on my phone service that has been as responsive as Jive. They are not perfect and stuff happens, but they will double their efforts to make sure it is corrected and they will follow up with you so you are not left in the dark. As far as just asking for directions on the setup and using the interface for daily login info, it is quite easy.
They are an outstanding company for service, support and product, what a great combination.

Pros

I have been with the service prior to Jive buying out the previous company. I can tell you the improvements to software and interface has been upgraded to a very high level, you can see the flow on setting call sequences and ring groups. I have need help on items and even a recent phone purchase and porting over a number. Let me tell you this team is great, I had them provision the new phone and set up the new number and ship the new phone to me. The phone cost was a couple dollars higher than buying on Amazon. I would pay them that amount everyday and more. They are outstanding in service and support, they emailed me multiple times on updates, directed me to different departments for sales and service. I do not see myself with any other company that has treated my very small business with such support. The will walk you thru the software and you will see how intuitive it is. They in my personal opinion are the best.

Cons

There is a lot you can do and the down side is if you do not use it everyday, as when your are setup thing just run. So, when you do need to add or change something it is a learning curve as I only need to address the software once or twice a year.
I am discussing the setup software, the actual login user interface is quite easy to use, I do use that more often and it make life simpler.

Review Source: Capterra
 

Otto from Bohouse Investment Group
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best PBX platform for any size business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jive is greater toward larger companies but the pricing allows smaller ones (like ours) to enjoy the software too. It's extremely feature rich and they seem to be developing new features all the time and keeping up with customers needs. I've used other platforms such as another Logmein property, Grasshopper. Jive is definitely the top.

Cons

It can take a little bit to get used to all the features and how they work.

Review Source: Capterra
 

John from Custom accounting service
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great to work with

Pros

Service support helpful 24 hours likable

Cons

I'm out dated in knowledge learning curve

Review Source: Capterra
 

Kate from AAOA
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would not say we are solving per say a problem. But the support and software has been great.

Pros

Love that you can use it on your phone via the app, just as if you would be in the office. Also, customer support is pretty amazing. They have always solved my problems.

Cons

It is tough to find where what is in the admin portal. There is a lot of options, so it takes a while going through it all. I personally do not use it often enough to be really familiar.

Review Source: Capterra
 

Walter from Travel Quest
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Easy system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy setup and simplify monthly billing.

Cons

Soft/desktop phone, not being able to upload our contact list into the softphone

Review Source: Capterra
 
 
Write a Review