Line2 Pro Software

3.42 / 5 (12)

About Line2 Pro


Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.

The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.

Lin2’s messaging feature allows users to communicate with people one-on-one and with multiple groups via SMS, MMS and similar means.

Pricing is on a per month subscription basis. Support is offered via phone and email.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

12 Reviews of Line2 Pro

Average User Ratings

Overall

3.42 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4 stars

(2)

3 stars

(3)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-12 of 12 reviews

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January 2019

lily from sss

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Convenient Phone Service Program

Overall great software and very affordable. Can be glitchy at times, but you get what you pay for.

Pros

This cloud based software is very easy to you use and lets you use one or multiple phone numbers across various devices. Decent value for the price, but expect to encounter glitches here and there.

Cons

It can be very very slow to load the software at times. If you have a poor or slow internet connection, often times the software does not work at all.

July 2018

Shekhar from KGI

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

July 2018

Decent software for texting and calling

decent value for a decent price but expect some minor technical glitches

Pros

The user can get texting and calling options on a single phone. The pricing is cheap and the basic plan is good enough for small businesses especially for international calling over the internet.

Cons

The software doesn't do well if the internet speed is low and moreover it freezes abruptly which is really disappointing. There are certainly several other softwares available that work smoother.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

I use it daily for texting in the cloud

It's ok but could be better

Pros

I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.

Cons

It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

Cost Effective

I have used Line2 for several yrs due to the price but if I could find something in this price range, I would change due to the down time.

Pros

The price is the reason I choose it and stay with it.

Cons

It makes you dial numbers repeatedly to get the number to connect and it is down a lot.

August 2018

Corinne from Nonprofit Organization Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2018

Nice option for an organization with a virtual office.

Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.

Pros

This software is cheap and reliable. It does have several settings for customization of phone call flow. It does the job fine enough that I have go looking for a replacement.

Cons

It is a little hard to navigate. I find myself having to click around several places to end up where I want such as to change settings, etc. It doesn't work well on Chrome. Only can access some of the application.

October 2018

Jose from SalesIgniter

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Amazing virtual phone

Pros

Great option when you need a virtual phone, it allows you to call/text from the same app.

Cons

When trying to call outside the US, it gives you some issues in regarding country code and area code.

Response from Line2 of Toktumi, Inc.

Replied March 2019

Thank you for taking the time to post your Line2 review. We really appreciate it. ^MS

February 2019

Dan from Innovative People Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2019

Line2 - Not Worth It!

Poor experience - I would not use Line 2 again. I used them for over one year in the hopes that their support team would sort out the issues I was having but they never could. And the issues were too common place and constant that it ultimately hindered more than helped.

Pros

Easy to use and access from any smart phone

Cons

Functionality. It looks great on paper and on your dashboard, but there are so many issues and problems with Line2 that it is not worth the effort to keep using it. I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

Response from Line2 of Toktumi, Inc.

Replied March 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^MS

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

March 2019

Line 2 is very unreliable for business

Customer service has been terrible. They do not answer the support number and the mail box is always full. Filling a report on their website has not fixed anything for the past 45 day.

Pros

It was reliable in the past and the price was OK. I guess you get what you pay for.

Cons

For the past month and a half the system has a 40 seconds delay before a caller hears the first ring. Most clients hang up before that time. I have lost a lot of business due to this .

Response from Line2 of Toktumi, Inc.

Replied March 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^ MS

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Line2 is a cheap and effective way for recruiters to contact applicants.

Pros

Line2 allows me to call and text all my potential applicants from a local number. They have many different plans that are well priced, and allow you to choose your best fit. I enjoyed having the app on my phone to keep in touch even after work hours.

Cons

I wish there was a way to add contact info the same moment you write the message. I often lose messages in the app because I can only add in the name after the fact.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2019

Non-Existent Customer Service

Horrible! Used them for a year for my small business. They’ve stopped responding to my emails altogether.

Pros

Easy to use; plug and play. Basically buy a line and use it with no waiting or set up.

Cons

Very Glitchy; often bad connectivity and downtime

Response from Line2 of Toktumi, Inc.

Replied March 2019

We¿re sorry to see you had this experience. Please contact us at support@line2.com so we may assist you. We appreciate your patience. ^

May 2018

Delmy Zunilda from Myron

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

No voice gaps on call. Excellent connection

Makes my work easier every day

Pros

Easy to use. User friendly interfase, can store contact profiles and a great BOIP connection. Easy to run

Cons

Can t have more than three calls at the same time, and you need to hang up one to catch up another call

October 2017

Jay from DCRI

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

October 2017

Line2 Pro needs some re-work to make it more user friendly

Needs a little work, when you send bulk messages out it freezes your PC.

Pros

Stability of the software has been fairly good, some times it needs to be re-installed, and for the most part it's okay after.

Cons

You can't copy from the software, you can copy the text, and not the number you have sent the message to.