MightyCall Software


 

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications.

MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording.

A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about incoming requests and assign them to team members.

Additionally, MightyCall offers features like VIP/blacklist call routing, conference calls, performance reports, call history and more.

MightyCall is available on a monthly subscription basis that includes support via chat, phone call and email. 

 

MightyCall - Visual voicemail
 
  • MightyCall - Visual voicemail
    Visual voicemail
  • MightyCall - Call history
    Call history
  • MightyCall - Call queue
    Call queue
  • MightyCall - Call recording
    Call recording
  • MightyCall - Conference call
    Conference call
  • MightyCall - Extensions
    Extensions
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of MightyCall

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Richard from Berga Recycling
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Quality of the VoIP service unfortunately not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features are good, easy to configure. Phone number easy to configure and register. Price looks great but the quality isn't there.

Cons

The Mightycall Mobile is always cutting even my internet connection in really good. The quality of the conversions are bad. The support service takes weeks to reply. There is no easy tracking of tickets

Review Source
 
 
 
Showing 1-20 of 46

Michael from Verillas, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

General review of MightyCall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.

Pros

Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.

Cons

Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: December 2018

December 2018

 

Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings.

For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further?

~Best regards

 

Jordan from Energy Simply
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good solid choice for business phone service

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use. Service Works well with IPhone.

Cons

If you run out of minutes on your subscription it will cut you off in the middle of a call with a customer!

I have infrequent complaints with some customers not being able to get through when they try to call.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Thanks for the review Jordan. You're right, cutting off in the middle of a call is pretty terrible--we'll get on fixing that immediately (we have something to eliminate that situation entirely coming soon).

 

Justin from Verillas
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

MightyCall is functional

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Call re-routing dashboard, app access and message recording is all reasonable

Cons

Cost to value is challenging. Once your number is in their ecosystem, leaving is difficult.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Hey Justin, thanks for the review. A note though, we port numbers both in and out, so leaving isn't as difficult as it is in other systems.

 

Brice from Spark Events
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Functional Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Like user interface.

Pros

Payment options, and the plan. Ability to listen to voicemails on the computer.

Cons

The app and calls drop. Low quality in sound.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Hey Brice, we're glad you like the new UI. Regarding the call quality, have you talked to our support team? It's likely there is a source behind the problem that they could help identify. Thanks again!

 

Katherine from The Park Avenue Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No technical issues with MightyCall; and therefore I don’t lose valuable time.

Pros

Privacy of my personal line. There have been no technical problems with MightyCall;and therefore, I don’t lose valuable work time. It was recommended by my web maintenance company.

Cons

No complaints. A text notification might be nice. Overall very happy with the software.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Hey Katherine, glad to hear things are going well for your business with MightyCall!

 

Craig from NHWLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It accomplishes its primary function in the sense of receiving and making calls.

Cons

The app does not function great. If you are using the app to answer a call and get an actual call on your mobile, it is a nightmare.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Hey Craig, thank you for the feedback. We've been making strides to improve the app's functionality, so hopefully your issues are resolved soon.

 


October 2018

October 2018

Mighty Call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good system. No problems in three plus years.

Pros

Very effective system for the money. Easy to use.

Cons

Can’t play recordings on Mac. Otherwise no complaints

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Hey, thank you for the review. The mac issue seems a bit odd though--have you contacted our support team to try and figure the issue out?

 

Warren from Midwives of NJ
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

MIghty call for medcial pratice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great!

Pros

Easy to configure all the different call flows we need

Cons

the Mobile App has limited admin features

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2018

November 2018

 

Thanks for the review Warren! And don't worry, we're looking to expand admin features on the mobile app.

 

Justin from Krista K's Ice Cream
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Long time MightyCall user, better than all other alternatives

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

Cons

I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later

 

john from doctor's choice
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great starter entrepreneur phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Web based, access from anywhere. Inexpensive way to record calls.

Cons

Calls can lag. Had to reroute to a landline.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey John, we're happy to hear the system is doing well for you. Best regards!

 


October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use software. Very responsive support team.

Cons

Deeper level integration with my application database.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Thanks for the feedback! We hope the system is helping your business!

 

Brannon from Boke Bowl
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Virtual Assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can only speak to the way we use Mighty Call, which is strictly as a virtual assistant. I have two locations but want one phone number that then routes the callers' calls to the correct location based on a simple phone tree. For this, it works very well.

Cons

It has gone down a couple of times. Maybe 3 times in 4 years? While that isn't much, it really puts my business into a frenzy, and it is difficult to reach a person in tech support.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Brannon, thanks for giving us some feedback!

 

Stan from GreenNurse Group
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent small business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setup is fairly easy, and the service works consistently

Cons

Unable to delete calls from the call log. I don't need every incomplete call saved.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Stan, glad to hear you're having success using MightyCall.

To help us out, can you elaborate on how you think our customer support could be better?

Thanks and happy calling!

 

Brad from Kendel Holdings
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Mighty call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s very intuitive and easy to use. It’s all good for the price.

Cons

Needs to integrate with Podio/investorfuse.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Brad, thanks for the review. Other than the integration, what else do you feel could be better with the service?

Thanks again!

 

Thomas from iTicket.law
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Activity Feature is a Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Cons

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.

 

Tony from Picture Stock Worldwide Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

"MightyCall Is The Best Virtual Phone System For Any Size Business & At A Great Price"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.

Pros

The entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.

Cons

You do not have an unlimited minutes plan like Grasshopper. does.
In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Tony, we're thrilled to hear you like the service! We're actually in the process of adding a FAQ section to our website--which questions did you need answered that you think should be included in FAQs?

Thanks for spreading the word!

 

Ephraim from CAMDA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CAMDA REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to receive calls from all over the world and easily through a single dashboard

Pros

Functionality and ease of use is excellent

Cons

Call flow setup is not very easy. Routing should be more flexible

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Ephraim, we're happy to hear things are going well for you. Regarding call flow setups, is there anything specific we can help you with?

 

Tyson from BrightOrder
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

MightyCall Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has allowed our team to answer calls seamlessly from anywhere. An absolutely blessing for our work from home team members.

Pros

This is the most affordable and simple solution I have found to receive customer phone calls from anywhere in the world. It's perfect for small and medium sized organizations that cannot spent thousands of a dollars per month for enterprise systems loaded with unnecessary features and complexity.

Cons

It isn't possible to nest multiple IVR trees without passing calls to another number within the system.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Tyson, we're glad to hear the service has been a help to your business. Keep up the good work!

 


August 2018

August 2018

Terrible Call Quality and Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the clean interface and the look of the software dashboard. I liked that they had a promotion for a half price trial period for 3 months.

Cons

The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague. I understand that the company is based in Prague, however, customer service was way below par. I would gone with a competitor's company if I knew that I could not reach customer service in a timely manner.

Review Source: Capterra
 

Ramon from R&T Auto Wholesale

July 2018

July 2018

Horrible product, horrible service, horrible attitude, horrible quality. Stay Away!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.

Cons

Porting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: September 2018

September 2018

 

Dear Ramon,

We appreciate you've spent with us more than a year and we're very sorry to see you've faced difficulties with the porting process in the past few months.

In most cases the porting process doesn't take longer than 2 weeks, the delays can occur if VoIP providers who manage this process do not receive accurate and sufficient information.

We'd work on the process improvement to decrease the time the customers need to wait for the numbers to be ported in.

Anna,
Head of MightyCall Customer Care

 
 
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