About RingCentral Office

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.

RingCentral Office is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.

The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.

RingCentral Office gets bu...


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Supported Operating System(s):

Web browser (OS agnostic)

812 Reviews of RingCentral Office

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(403)

403

4 stars

(247)

247

3 stars

(104)

104

2 stars

(33)

33

1 stars

(25)

25

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 812 results

May 2019

Max from SparkCognition

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Reasons for Choosing RingCentral Office

Pricing and features made us choose RingCentral.

May 2020

Cole from Brandable Inc.

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

May 2020

Convenient Calling Solution

Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

September 2020

Matt from Precision Executive Search, Inc

Verified Reviewer

Company Size: 1 employee

Industry: Civil Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Love it, Love it, Love it

Again, my experience has been wonderful. Easy to use, easy to set up, solid customer service...I highly recommend their platform!

Pros

So easy to install and amazingly easy to use. We are an executive search firm and we were able to integrate RingCentral with our Applicant Tracking System so making out bound calls to clients and candidates is as easy as clicking on their phone number in our ATS! Additionally, we check references from time to time, so the ability to record phone calls so we can accurately transcribe our conversations is perfect! And...we can send/receive text messages as well which is AWESOME! I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well!

Cons

Hmmm...good question. I am hard pressed to find anything that we do not like about RingCentral thus far.

May 2019

Adam from VersiTech

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2019

I really hate Ring Central...

Ring Central offers features like automatic call recording that are seemingly impossible to find elsewhere at a comparable price. This is literally the ONLY thing keeping us with this software. We have technical issues such as calls not forwarding to extensions properly, call detail reports missing crucial data such as which extension answered a call, or even forwarding calls to an entirely different non-affiliated company! We have several support tickets open with RC, some of which have been open for months. Their support center is almost entirely useless, and it is not uncommon to sit on hold for hours at a time as they "investigate" a technical issue. The second we find a viable alternative that has the features we require at a similar price point we are ditching this terrible service and never looking back.

Pros

Ring Central offers a feature set that is hard to find elsewhere for a similar price

Cons

The service is unreliable. We have technical issues almost daily.

May 2020

Hayley from Dogwood Hills Communications

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Makes remote work simple

I work from home, and have had exactly zero problems with RingCentral. It has been an optimal program, and even in this COVID-19 world, with all of the classrooms meeting digitally, we had no problems having our systems work.

Pros

I love that RingCentral has so many components included. Not only do I have a work number, but I can make and receive calls from any device I have installed it. I don't have to have a physical desk phone to be a professional. I can also take calls on the run, even though the customer dialed my "desk phone". I love that I can set up which number I'm using to call out (direct line, main line, or personal line) and I absolutely love the fact that I can text with this service. It comes in so handy!

Cons

I stated in the pros that I love all of the different components. My only complaint would be that they are all seperate apps/programs. We use RingCentral Phone and RingCentral Meetings, but it would be nice if there was a dashboard that had all of that in one screen.