About SwyxWare

SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud.

SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI.

SwyxWare offers mobile applications for ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

7 Reviews of SwyxWare

Average User Ratings

Overall

3.14 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(1)

1

4 stars

(1)

1

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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August 2017

Rebecca from Aldermore Bank

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Great, flexible system

Pros

Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting

Cons

Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets

November 2019

Dee from Source 2

Company Size: 51-200 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

November 2019

easy to use but crashed alot

Not a good choice for small businesses.

Pros

easy instructions to follow and navigate.

Cons

crashed ALOT speaking to clients and candidates.

November 2019

Danica from Source2

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

3.0

November 2019

Is Swyx the Fix for you?

My company is no longer using SwyxWare due to the technical issues we consistently experienced.

Pros

What I liked most about this software is that it was an all-in-one platform. If you wanted to call or instant message someone on your team, it was all in one place which was super convenient.

Cons

There were a lot of issues with call quality, and sometimes we weren't even able to make calls. Many times the system was down which was a huge negative impact to our business.

November 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

Easy to Use For Small Companies

Pros

The product was very user-friendly and easy to use. You will not experience too many issues with the phone lines going down. It is super reliable. It helped make our daily tasks at work easier, since we were on the phone all day.

Cons

The product seems more beneficial for very small companies. If you are looking for a product with a variety of features, then this is not they system for you. This product would probably work real well for companies of 10 or less.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

December 2018

Swyx could use some work

Pros

Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.

Cons

We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.

November 2019

Nick from Source2

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

November 2019

Not a bang for your buck

Pros

The software was easy to use once you got used to the system.

Cons

Connectivity issues were nonstop. The system would constantly crash. The user interface and the tech itself is outdated. Not much functionality, but you can at least make phone calls some times. As a recruiting firm 95% of our time is spent on the phones - this was not reliable enough for us.

November 2019

Crystal from Source2

Company Size: 51-200 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

Swyx not up to par

The experience was mediocre. The representative we had was nice, although I didn't deal with them directly. We are definitely looking for a lot more in a service provider.

Pros

Easy transfer or information from one system to the next. It was fairly easy to navigate.

Cons

SWYX consistently had service and call drops. In a business where phone calls are constant, efficiency and reliability are necessary features in a system we're looking for.