About Vonage Business Solutions

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing.

Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information.

The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

213 Reviews of Vonage Business Solutions

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(92)

92

4 stars

(65)

65

3 stars

(42)

42

2 stars

(5)

5

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 213 results

April 2020

Angela Paez, from Zeus Financial Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

5.0

April 2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Reasons for Choosing Vonage Business Solutions

Better and more comprehensive features. Much better customer service.

May 2020

Steven from Computer Gurus

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Vonage For Small Business

My overall experience with Vonage Business Communications has been excellent. Setup was painless, support was responsive when I had questions and the service has been extremely reliable.

Pros

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge. The service has been exceptionally reliable and all conversations have been clear and noise free. The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer. Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Cons

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

May 2020

Adam from A1 Garage

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2020

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Pros

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

May 2019

David from Liquid Church

Verified Reviewer

Company Size: 51-200 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

May 2019

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros

- The mobile app is pretty slick and just works.

Cons

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

August 2019

Jennelle from Bella Ballroom

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

August 2019

Long-time user

We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.

Pros

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Cons

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Reasons for Choosing Vonage Business Solutions

It’s less expensive and allows us to have more advanced features.