About Zapier

 Zapier is a cloud-based integration platform that helps businesses of all sizes automate daily workflows involving various applications. The solution enables users to transition data between web applications automatically while integrating apps with one-click functionality. Zapier allows users to define actions and set automatic triggers.

Primary features of Zapier include automated repetitive tasks reminders, online templates, activity dashboard, API maintenance, triggers and actions, online developer portal, new app updates and account management. Additionally, Zapier can be synced with Google Calendar and already existing tools.

 Zapier integrates with applications such as Slack, Google Sheets, QuickBooks, Facebook Lead Ads, Google Docs ...


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Supported Operating System(s):

Web browser (OS agnostic)

1,648 Reviews of Zapier

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,192)

1,192

4 stars

(392)

392

3 stars

(48)

48

2 stars

(9)

9

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1648 results

October 2020

Fillipe Neyl from Agência WX

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Zapier makes creating integrations fast and easy

There's no secret to use Zapier, all you need to is to play with it, follow simple steps the interface tells you to or read the documentation (that's very abundant). The most recent thing I've learned was to use webhooks and use Zapier to get ou send information directly to apps API. It solves most of the issues I mentioned prior.

Pros

Zapier changed the way I deal with apps and tasks. Now everything I need to accomplish I ask myself: is it possible to use Zapier to make this easier or even totally automated? From simple things like sending happy birthday emails to my clients, to connecting a ERP app with Google Spreadsheets, there's hundreds of apps with thousands of possible combinations possible to make our lives easier.

Cons

Since they revamped the interface for creating and managing Zaps, there's not really anything that I don't like about Zapier. If worth mentioning something, it would be the missing actions, triggers or sometimes apps to integrate, but that's not Zapier's fault, because it depends of the apps making their services available on Zapier. Some apps like Wrike sell their own automating app, so they don't offer many choices inside Zapier. Others like RD Station Marketing lack of possibilities in their own API, so it's not possible to do much too.

Reasons for Choosing Zapier

I have used IFTTT long time before, but when I found Zapier it looked so more complete. Since then I never used other tool.

January 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

The Only Integration Platform You Need

Couldn't live without it. It's not perfect – there's no true two-way sync, for instance – but it's the best in the business for the price.

Pros

It's automation, democratized. If you use web apps and have ANY repetitive tasks in your workflow, Zapier makes it (relatively) easy to automate them. Once you get beyond the simple it can get tough, but there are always resources available (e.g., outsourced help). It's such a common platform that you can throw a stick and hit someone with experience.

Cons

It's tough to plan workflows ahead of time. You never quite know how the actions and triggers will function, and pushing "zaps" live often requires a live test, which inserts bad data into your systems.

Reasons for Choosing Zapier

Far better support and deeper business functionality. IFTTT is superior for smart home; Zapier is for work.

September 2020

Karambir from Gong Tones Incorporated

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2020

Easy-to-Use Automation and Integration

Two things stand out for me: 1) Most support requests were met with what appeared to be an automated apology that they couldn't resolve my issue. 2) Zapier makes money based on the purchases of an allotment of monthly tasks. Some tasks lack flexibility requiring the use of more tasks than one might imagine. They are always happy to sell you more tasks, but requests for more robust functionality always seemed to be met with a shoulder shrug.

Pros

The feature that met our needs was the ability to respond to an http request in a variety of ways (email, save to spreadsheet being the most common). I am an experienced programmer with over 15 years experience and was happy to have a solution that did not require writing a lot of code. In general the ability to rapidly design and implement a solution for a specific requirement was a big time-saver.

Cons

Unfortunately, some common programming tasks such as creating and writing to a spreadsheet seemed in surmountable. In the end, I chose to manually create the worksheets I projected would be used to eliminate potentially complicated workarounds. Also, there is a limit on the number of levels of logical branching which caused some headaches such that I eventually migrated the functionality to Google Scripts which offers a richer feature-set despite the increase in coding.

Reasons for Choosing Zapier

Neither product met our needs as described above.

Reasons for Switching to Zapier

Monday.com did not meet our needs

January 2021

Andrew from ZoomInfo

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Incredibly useful and not difficult to implement

Zapier has transformed the way we think about what's possible to automate. Even better, our operations team is able to do much more automation on their own with the help of Zapier, without tying up our engineering resources.

Pros

Zapier is incredibly useful - we originally procured it for one specific need, but as we got more familiar with everything it could be used for, we've continued to find more and more uses for it. We've happily upgraded our plan several times, and it definitely pays for itself.

Cons

Honestly - nothing. The documentation is great, the tool is great, even the support team has been great. We get better support as part of a premium plan, so the basic support may not be as good, but for the price it would still be well worth it.

Reasons for Choosing Zapier

Zapier integrates better with the platforms we needed. It's the gold standard.

October 2020

Devlyn from ODD BODKIN RENAISSANCE SHOP

Verified Reviewer

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

October 2020

A little complicated, but so helpful when it works!

It's overall been really positive!

Pros

Being able to integrate different software together, especially when I was managing hundreds of events a month. It was able to input new entries in a specific google calendar with my airtable bases. I've also used it with shipping software, and to automate other tasks. Most of the tasks I've set up, have gotten obsolete with new updates from software, but there's always something new to make more efficient.

Cons

It's a bit complicated to understand and then set up. Once you find the right combo, it's like magic. I do wish there was a way to trigger some of the integrations for past instances, but that would probably have its own issues. If you've done csv imports into a spreadsheet, you can probably figure this out.

Reasons for Choosing Zapier

I actually still use the others too, but zapier has advantages over IFTTT because it allows for more complexity, and over automate.io and integromat because it has a simpler interface.