Good, sincere team with excellent customer service

Although it round be great to have sone extra features like automatic receipts and would be great to have a PayPal option for students, StudioBookingsOnline deliver what they say they will, in a trustworthy & helpful way which is becoming increasingly rare. In an effort to provide my students with more bells and whistles as my business grew, I tried switching to MindBody for a while only to find that they did not deliver what they'd led me to believe was available in the package I could afford, and once I signed up their customer service was nowhere near the standard of StudioBookingsOnline. After a couple of months of frustratingly long hours of setting up and "online training" with MindBody only to find they couldn't offer me something as basic as tracking the expiry dates of student passes without a hideously expensive upgraded package, I asked StudioBookings if they'd be able to recover my data. They had my whole student list and and all the data back up and running in no time. Their system is easy, and they don't desert you as soon as they have your money! And I'm on the other side of the world, so yes email replies have to wait through the time difference but that's true of all the other systems out there too, and StudioBookinsOnline ALWAYS reply and are always helpful. I now still use them for my classes and Acuity for my private clients and online courses. If you run a small Yoga Studio running group classes, StudioBookingsOnline are the best out there.

Pros

Ease of use and customer support

Cons

No PayPal options or automatic receipts for students

The best customer service

As a new business owner, appreciate the free trial when money is flying out the window. Easy to set up, and to be candid- once you set up, why would you switch? Good news is w/ fast & friendly customer service - you don't need to. Looked at alternative to mind body because so many studio owners I know complain about them so glad I took the leap. This software is also very flexible too meaning you are able to do things that others can't (coupon code). The price is right and I highly recommend Studiobookings software.

Pros

Easy to use, great price, amazing customer service.

Cons

Not knowing how to do things and but luckily they are quick to help.

SERVER DOWN AGAIN !

System seems just right for the amount you pay, but unfortunately, the management team is either too greedy or ignorant to upgrade their server(s) to be able to handle their customer base. I have had three separate occasions where I am unable to reach the service in the last month alone - one nearly a whole day, one is currently down since 30 minutes and a short one a couple of days ago. It is not good enough when you supply an online service that needs to be up 24/7.

Pros

Simple software service that has all the basics you need for a small studio.

Cons

They are not taking their responsibility as a service provider serious enough as they are not addressing their problem with their under performing server, which crashes way too often for it being useful for a studio that needs access all the time.

Best bang for your buck

The customer service is amazing. They are very hands on.

Pros

It has the best price point. When it comes down to it, money talks. It’s a great scheduler, especially for the price.

Cons

It’s not as user friendly as other applications but in weighing pros and cons, I still like it a lot.

No more expensive sign up program

Great program and wonderful customer service! Wish it had a wait list capability and a way to show cancellations or no shows!

Pros

Ease of use

Cons

No wait list No capability to track no shows or cancellations