Great enterprise grade auction software

We were looking for and alternative to public auction sites that charge huge fees for selling our vehicles. AuctionWorx allowed us to save literally thousands of dollars in fees by bringing the process in house.

Pros

Ease of use and setup are fantastic. Everything you could want in an enterprise grade online auction software is here. If you are looking for a place to get away from the big E or just a great private auction software, this one is for you. Things it has that we needed and love: registered users with custom fields, User email verification, auto email notifications, reserve amounts, buy it now, quick bids, feedback system, restricted sellers, payment system integrations, categories, featured items, TOS.. OK you get the idea, it has it ALL. Their documentation is very comprehensive with a step by step process that gets you going quickly. Upgrades are just as easy. I was able to perform an upgrade of the system in about 15 minutes, all of which was well documented. Customer service has been great. I have only had to reach out twice and they where prompt to resolve my issue.

Cons

It wasn't free, and it didn't install itself? Seriously, you get what you pay for so if you invest in this product you will NOT regret it.

2nd Supply Corp Review Auctionworx Software

Excellent sales, service, and support throughout the entire process thus far. This is a top of the line company!

Pros

Ease of use. Efficiency. Design. No Fees.

Cons

Wish there were more accounting features for consignors and consignments however, I was told there will be more in the software upgrades coming later this year.

Robust, but extremely complex to setup and use

We've assisted clients in setting up and running AuctionWorx for their auction websites.

Pros

Out of the box, AuctionWorx comes full packed with payment processing, a huge amount of settings, and a decent front-end + back-end. Their support is also A1, and will help you with everything from getting the software installed, map your domains, and assistance with configuring the software in order to go live. All of our support tickets were answered and addressed within a few hours.

Cons

AuctionWorx is quite difficult to deploy on a server, and has some pretty strict server requirements. Chances are, you won't be able to set this up on your own hosting provider of choice, so you'll be stuck rolling with their hosting plan. Once you're set up, you'll also find that unlike other solutions on the market, there's no real theme or extension/plugin market, so customization and extending the base software is either extremely complex or just not possible at all. Given the cost and complexity of AuctionWorx, it's hard to justify setting it up and using it for your eCommerce platform given the number of easier to use solutions available.

Rock-solid product and outstanding support

We are developing a customized online auctions platform for very high value luxury items. We could not find any off the shelf platform suitable for this, so I spent almost one month evaluating nearly 40 companies before settling on Auctionworx. The majority of alternatives were either geared toward the bottom of the market i.e. mediocre eBay clones, OR if designed for high-end applications such as real estate, antiques or vintage cars they came with an equally high-end subscription price in some cases 10X the price of Auctionworx. Also accompanied by arrogant, unhelpful sales and support staff - you know, the types of people that are incapable of giving you straight answers to straight questions. The Rainworx team has been a breath of fresh air and they are a delight to work with.

Pros

The experience from beginning to end has been exceptional, from pre-sales to developer support. The core product is extremely well designed and behaves exactly as you would expect it to with absolutely no surprises. But is also designed to be customized to suite unique auction requirements. The documentation for developers is clear and comprehensive. But best of all, the support team has been amazingly responsive, providing clear actionable answers whenever we needed guidance.

Cons

Really can't fault the product in any way. As I understand it their hosting plans are limited to servers located in the US only. It would be nice if they offered a hosting plan on Azure and AWS for international companies that prefer not have to host it themselves.

Outstanding Customer Support by [SENSITIVE CONTENT HIDDEN] (and all support staff_

I have had the software for less than a year, and have only recently began using it to conduct auctions for my business. I am becoming more familiar with the product and appreciating it more. I can see me having a very long-term relationship with the product.

Pros

I like the idea of being able to allow third-party sellers to use the site. I also like the idea of being able to own the software and customize it to my needs. I also LOVE the support I get with the product. I am not a software engineer, and your support staff, [SENSITIVE CONTENT HIDDEN] in particular who I deal with on a daily basis, is always very responsible and very courteous when I have questions or need assistance. Top notch!

Cons

I have used several online auction platforms and am familiar with the best and worst of all of them. AuctionWorx has some features I would like to see, such as the ability to identify consignors (other than the seller), and generate consignor settlement reports.